Shaebaun X. Benjamin
*** **** ****** *** *** FL Bronx, NY 10464 917-***-**** adz9ql@r.postjobfree.com OBJECTIVE
Self-starting, goal-oriented individual with a strong academic background whose confidence, perseverance, and vision to succeed is seeking a position within your organization. Highly motivated and prioritizes workload under pressure as well as increase pace to meet demands. A team player with excellent interpersonal skills and ability to build rapport. SKILLS
Excellent customer service skills – Strong hospitality industry knowledge.
Team Leader/Trainer–Experienced leading teams, delegating work, enforcing policies; ensuring assigned task completion.
Accounting/Inventory – Accountable for cash and credit transactions; receiving and verifying inventory.
Computer Proficiencies – Various POS software programs, Microsoft Office Suite, Adobe Premier/Photoshop
Food Protection Certified
FDNY Indoor Place of Assembly Safety Personnel Certification EDUCATION
University of Pittsburgh – Greensburg, PA GPA: 2.7/4.0 Bachelor of Arts/ Major – English Writing/Minor
Communication
90/124 credits accumulated
Cardinal Hayes - Bronx, NY
Diploma issued by the State of NY – GPA: 3.4 Graduated 06/08
New York State Regents Diploma Honor Roll (2006-2008) EXPERIENCE
SERVICE MANAGER NEW YORK, NY
Cinepolis (USA) 11/21 to 1/23
• Provided clear/concise messages, explained policies and procedures to direct staff.
• Determined movie selections via theater software applications and controlled the collection of media assets.
• Ensured that all health and safety codes were followed.
• Coordinated with I.T. staff to resolve database issues.
• Ensured that security standards were maintained.
• Managed relationships and worked closely with Tribeca, DOC NYC, ADFF, Urban World and others to host their film festivals.
• Managed private events and screenings for major film studios, as well as companies such as Amazon and Netflix.
• Managed day-to-day operations.
FOOD & BEVERAGE STAND LEAD/ASSISTANT SUPERVISOR NEW YORK, NY Radio City Music Hall/Madison Square Garden
Company
3/19 to 6/20
• Supervised Concessions stand staff.
• Managed relationships with customers to ensure superior customer satisfaction.
• Provide quick, efficient, accurate and friendly service to all guests.
• Verify the I.D. of all customers ordering alcohol.
• Provided clear/concise messages and ensured compliance to meet company service standards, inventory, and cash control procedures.
SHIFT SUPERVISOR WESTCHESTER, NY
Starbucks Coffee 11/13 to 6/20
• Supervised security of cash and maintained register in compliance with the company’s cash management regulations.
• Performed opening and closing of sales in compliance with policies underlined by the company.
• Identified strategic approach by gathering customer feedback to resolve customer issues and concerns.
• Oversaw wrapping, dating, storing, and labeling of products.
• Supported in verifying transactions and operating equipment.
• Supervised barista partners on preparation of orders and stocking units with accuracy.
• Trained new associates and collaborated with management on new training programs and operating procedures.
• Profound knowledge of quantity food purchasing, receiving, and storage.
• Expert knowledge of quality assurance relating to a food service operation.