adz9pz@r.postjobfree.com

973-***-****

AMEERAH HICKS

SUMMARY STATEMENT

Organized and results driven customer service professional with good interpersonal/sales and call center skills with a proven record of providing customer support in busy call center environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

SKILLS SUMMARY

Excellent interpersonal and communication skills; interacting with a variety of professionals, customers and team members

Energetic team lead that focuses on exceeding organizational objectives

Microsoft Office proficient

WORK HISTORY

CUSTOMER CARE & SALES REP, EMERGENCY EXPEDITED PASSPORTS & VISAS LLC, NY, NY

September 2017 -2019

●Working remotely, transition potential customers into clients by helping to select appropriate product for emergency passports and visas, schedule appointments, sales focused

●Trouble shoot by identifying potential problems before they go into office (i.e. appropriate identification, issues between parents for children) on call (worked remotely)

●Customer Care and complaint resolution

CUSTOMER SERVICE REP, SUTHERLAND GLOBAL SERVICES/OPTIMUM, NEWARK, NJ

April 2015 -March 2016

Complaint Resolution Specialist:

●Updating account information and demographics via industry web sites

●Troubleshooting and resolving billing issues

●Scheduling Tech Calls for installation and repair visits

SALES REPRESENTATIVE/COMPLIANT RESOLUTION, VERIZON, HOBOKEN, NJ

September 2014 -2015

●Door to door sales of Fios

●Exceeded daily Fios sales quotas

●Customer Care Center, for FIOS complaint resolution

CUSTOMER SERVICE CENTER/PROMOTED TO FACILITIES DEPT., NJ EZPASS

March 2003 - September 2013

●Maintain logs for archived boxes

●Responsible for processing and tracking UPS shipping

●Make ID badges for employees

●Open and close accounts

●Maintain and update account information

●Maintain files and fax paperwork

●Incoming and outgoing calls

●Meet daily quotas

●Assisted with correspondence/troubleshooting

CUSTOMER SERVICE/CASHIER, STAPLES, LIVINGSTON, NJ

Jan 2002 - Dec 2003

●Answered inquires over the phone regarding products and service

●Provided customer service, handled cash and credit transactions

●Processed exchanges and returns according to store policy

●Produced daily end-of-day return report to manager

●Responsible for managing inventory control and operating copy machine

●Generated and processed replacement plans and special discount offers

MARKETING SURVEYOR, OLIVER STAFFING, NEW YORK, NJ

Jan 2000 - October 2002

●Effectively surveyed customers opinions regarding a wide range of products

●Placed outbound calls utilizing a generated customer base software

●Entered survey information on the computer in a timely and accurate manner

●Met and surpassed company quotas, earning regular bonuses

EDUCATION

Xincon Technology School, New York, NY

Eastern International College, Belleville, NJ, Associates Degree

Essex County College, Newark, NJ

Union County College, Cranford, NJ

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