Sonette A Jeffery

Curriculum Vitae

** ************* **, ******** **, L6T 3X5 613-***-**** adz9pq@r.postjobfree.com

Objective

During the course of my studies to obtain a degree in Social Work, I am looking for a part-time job where I can utilize my skills and further my knowledge.

Skills, Abilities & Qualifications

13+ years in Customer Service, including 3+ years in Retail Management providing professional and interpersonal services in leadership and communication. Supervised team of 8 employees. POS, computer literacy with Microsoft Office, administration duties, attention to detail and basic French. Dedicated, reliable and efficient.

Experience

Keyholder –Griffin Jewellery Designs, Inc. Ottawa, ON

October 2022— July 2023

Leading store operations in seniorities absence; time management, meeting deadlines, organizing, tagging, displaying, merchandising, communicating and delegating task. Reporting to Hierarchy/Management for internal issues and following company policy and procedures. General maintenance and troubleshooting with business equipment. Opening and closing of business.

Inventory; pricing, receiving, transferring and shipping of merchandise.

Administration; answering telephone and directing calls, emailing, scanning, faxing, collecting and verifying transactions to submit to accounting, balance cash and submit bank deposits. Processing of credit card applications with Flexiti, providing synopsis and business analysis. Collecting data and maintaining business records and files.

Supervising; 1-2 employees at a time from team of 8, aiding in training new recruits, offering guidance of security protocols and procedures.

Customer Service; providing exceptional customer service and product knowledge, custom orders, multi-selling, upsell of warranties additional to purchases and building clientele.

Sonette A Jeffery

pg2

Keyholder–Cazza Petite. Ottawa, ON

October 2021— October 2022

Identify and solve problems dealing with transactions and balancing cash. Ensured excellent house-keeping. Helped train new employees and provide support to Management. Collaborate with employees to fulfill the daily operations required. Built positive rapport with customers.

Retail Manager—Nygard Int’l. Ottawa, ON

January 2017-September 2020

Managed the business in daily operations. Sorted out staffing requirements, including recruiting, hiring and training. Coached and supported staff members to consistently achieve personal and team goals. Planned, developed and coordinated marketing events including events in community residence establishments and helped with Corporate Management to develop local marketing and advertising strategies. Managed staff and assigned duties. Identified and solved transactions and balancing issues. Addressed and mentored internal issues with employees. Optimized sales.

Supervisor—Walmart (Deli). Brampton, ON

Apr 2010-May 2015

Provided excellent customer service, efficient and quality service. Maintained and executed site sanitation following standards in alignment with FSA (Food and Safety) guidelines. Trained employees. Scheduling and delegating tasks to employees based on individual strengths and experience.

Education

Sheridan College Diploma

Secondary school Diploma-James-lyng Adult Ed, Montreal QC

Sept 2023--- current

Sept 2014—May 2015

Critical Thinking Essentials, Certificate-YSB Employment Services Ottawa ON, 2016

Critical Thinking Essentials, Certificate-YSB Employment Services Ottawa ON, 2016

Communication

A great listener, respectful and open minded.

Leadership

I lead by providing and sharing a positive and healthy environment, being patient and trustworthy, having the ability to accept and/or deliver feedback, being flexible and mediating concerns. I am committed with proven dedication to be the best example I can be for all team members.

Contact this candidate