Post Job Free

Resume

Sign in

Customer Service Office Manager

Location:
McDonough, GA
Posted:
October 09, 2023

Contact this candidate

Resume:

DL

DAVID LILKAS

adz9o7@r.postjobfree.com 678-***-**** Locust Grove, Georgia 30248

Seeking a Management Career where I can use my Management, Team Building and Customer focus skills. Seeking full or part time employment. Accomplished Owner offering 40 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Labor Relations

KPI Management

Marketing Tactics

Process Improvements

Sales Tracking

Hiring and Onboarding

Customer Service Management

Supplier Monitoring

Team Leadership

Focus and Follow-Through

Employee Motivation

Performance Evaluation and Monitoring

Financial Statement Review

Records Organization and Management

Mathematical Calculation and Reasoning

Staff Development

Decision Making

Budget Control

Finance and Accounting Oversight

Policy Development and Enforcement

Goal Setting

Business Leadership

Brickyard Automotive Repair and Service

Locust Grove, GA

Owner / Manager

06/2015 - 04/2022

Strong Store Operations, Team Building and Customer Focus with Emphasis on and delivering strong results in all areas of P+L Management, Automotive and Truck Maintenance, Repair and State Emissions I built this business from the ground up, including the building Hired a great Team with Great Customer Focus and Care I Had over Six Thousand active customers with excellent customer reviews I took the business from zero to 1.5 million in sales Sold the business, with a Strong Team in place and the shop is doing very well

Promoted business on social media platforms to maximize brand identity and generate revenue.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Devised business and marketing plans and prepared monthly financial reports.

LeukasLowes Home Improvement York,

Poughkeepsie, New, New York

Retail Store Manager

07/2007 - 03/2015

Responsible for total Store operations at the time of employment at three store locations during my career with Lowe's, Ticonderoga, NY, Poughkeepsie, NY and Griffin, Georgia

Implemented team building processes, ensured customer satisfaction, drove sales, controlled shrinkage, and increased profits. Managed daily operations by completing purchasing, inventory control, Summary

Skills

Experience

merchandising and product distribution tasks.

Mentored employees in management of complicated sales, complex issues and difficult customers.

Prevented store losses using awareness and attention to detail to detect gaps for corrective action.

K-Mart Department Stores Poughkeepsie,

New York

Store Manager

12/2006 - 07/2007

Hired to manage a troubled store

In just 8 months, I re-staffed, re-merchandised, and set new standards and goals for the store, increasing sales revenue by 7% and returning store to profitability while reducing store shrinkage.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

FYE RETAIL STORES Albany, New York

District Manager

01/1996 - 08/1997

For 16 years, I managed and drove sales and profit initiatives to successfully exceed projected revenues throughout my 20-store, $40+ million sales volume district

While managing my district, I was also Regional Manager for two years for 120 stores

CONTRIBUTIONS & PROCESS DEVELOPMENT: As District Manager of 20 stores, awarded bonuses for exceeding profit goals by 20% over plan, achieving superior Loss Prevention results, and for best personnel development

Named “Rookie of the Year” and achieved “Exceptional” performance first year as District Manager

Groomed 60 associates for positions in store/district management and in the corporate office by providing extensive training and guidance to effectively produce results in a competitive, sales-driven environment Achieved “District Manager of the Year” for three consecutive years Successfully managed a 120-store region during the absence of the regional manager, while still operating my 20-store district Planned and implemented management, administrative, and accounting operations for the region

Awarded “Regional Manager of the Year” for 1996

Mentored team members by demonstrating best practices for sales and customer service.

Caldor Department Store Albany, New

York

STORE MERCHANDISE MANAGER

01/1990 - 01/1991

Directly supervised merchandise inventory processing and merchandise display to manage expense control and meet store shortage reduction goals Achieved bonus for store shortage reduction per plan, achieving the lowest percentage-to-plan in the district.

Set direction for supervisory team and front-line staff to drive consistency of guest experience.

Economy Dry Goods South Glens Falls,

New York

DISTRICT MANAGER/Corporate Sales

Manager

01/1982 - 01/1990

Responsible for total store supervision of 3 Department Stores and 10 Toy stores,

Awarded “Merit Recognition for Store Design” in Playthings magazine, 1998

Responsible for opening six toy stores, designing store layout, remodeling store facilities, and purchasing fixtures

I obtained all necessary building and sign permits and recruited and trained the management teams

Directly involved with interviewing, hiring, negotiating salary wages and conducting performance reviews of all of the store managers in all 13 stores Composed and implemented store policies and procedures to ensure appropriate operational objectives were aligned with the company's principles.

VILLAGE INN RESTAURANT Castleton,

New York

Owner/Operator Manager

01/1977 - 11/1984

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Entered time and attendance logs in preparation for payroll. Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Maintained adequate staffing to meet objectives within budget. Two Guys Department Store Albany,

New York

Store Manager

01/1969 - 12/1981

Maintained close working relationships with sales associates and managerial staff to effectively improve customer service and sales techniques

Evaluated in-house, store-related issues that directly involved inventory management, loss prevention, store safety, and cash drawer accounting Recruited, trained, and motivated staff to independently handle sales floors, backroom, frontline, and cash office operations Acknowledged for achieving the highest percent increase in sales with the lowest the percentage of payroll

Progressively promoted from Sales Associate to Department Manager to Assistant Store Manager and ultimately promoted to Store Manager. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Maple Hill High School Castleton, NY

High School Diploma

06/1971

Consistently maintained high customer satisfaction ratings. Created highly effective new program that significantly impacted efficiency and improved operations. Recognized as Employee of the Year for outstanding performance and team contributions. Education and Training

Accomplishments



Contact this candidate