Customer Service Contract Management
Resume:
Tuscaloosa, AL *****
adz9nt@r.postjobfree.com
EDUCATION AND
TRAINING
MBA
Business Administration And
Management
Strayer University, Birmingham, AL
January 2009
Bachelor of Arts
Business
Administration/Management
Stillman College, Tuscaloosa, AL
January 1998
SUMMARY
Versatile, reliable, and efficient administrative professional with 20+ years of experience supporting managers and executives to advance internal operations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. SKILLS
EXPERIENCE
DIRECTOR OF BUSINESS SERVICES
Stillman College Tuscaloosa, AL March 2021 - Current TIFFANY CYLAR
• Microsoft Office, ADP
• ADDITIONAL INFORMATION
• CORE COMPETENCIES
• Business Oriented
• Marketing
• Team Oriented
• Negotiator
• Strategic Vision
• Leadership
• Self-Motivated
• Oversee the development of business goals and objectives, establishes effective policies, monitors budgeting, procurement/contracting, and identifies ways to minimize cost
• Reduce accounting errors by revising financial reporting and reconciliation processes.
• Maintain work safety and followed established operating procedures and practices.
• Establish and maintain effective communication between business units and senior management.
• leading a customer service-oriented team and providing necessary support and training to the Business Office to ensure excellent customer service
• Advise the VP of Finance and Administration on all administrative matters and maintaining a proactive approach to maintaining physical office space, morale, and internal consistency.
• Oversee month-end closing process, prepared financial statements and managed advanced reconciliations.
• Oversee financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
• Reorganize finance and accounting departments to improve efficiency BUSINESS MANAGER
Stillman College Tuscaloosa, AL March 2018 - March 2021 EXECUTIVE ASSISTANT
Stillman College Tuscaloosa, AL July 2017 - March 2018 COLLECTIONS ASSOCIATE
FIS Global Northport, AL May 2016 - July 2017
and cut excess spending.
• Implement multiple software conversions, desktop setup and staff training.
• Responsible for day-to-day operations in the Business office, aligning the direction of the college to meet company goals and objectives, negotiating contracts, hiring, and training staff, developing business strategies and plans, and monitoring financial performance and effective sales strategies to increase performance.
• Interacted with customers and vendors with utmost professionalism to solve various problems.
• Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
• Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
• Calculated and prepared checks for utilities, taxes and other payments.
• Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction.
• Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
• Provided exceptional administrative support to the provost of the college, via scheduling, data entry, records management, and correspondence
• Facilitated travel arrangements, conference calls, corporate meetings, retreats, and special events
• Performed general office duties, such as ordering supplies and database systems.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Coordinated meeting and work schedules for staff teams and executives.
• Establishes effective payment plans with past due and over-limit credit/debit card accounts or collects dishonored checks through telephone contact and letters
• Responsible for routine account maintenance, including but not limited to skip-tracing efforts to locate customers.
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Received payment and posted to appropriate customer accounts.
• Processed payments over phone and set up recurring drafts.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals. ASSISTANT ATHLETIC DIRECTOR/LOGISTICS
Stillman College, Athletics Tuscaloosa, AL August 2008 - February 2016 FINANCIAL OPERATIONAL ASSISTANT
Stillman College Tuscaloosa, AL June 2005 - August 2008 PAYROLL ACCOUNTANT
Stillman College Tuscaloosa, AL January 2000 - June 2005 OPERATION SPECIALIST
Stillman College Tuscaloosa, AL June 1999 - February 2000
• Managed the routine operations to ensure the athletic office is operating efficiently and effectively
• Managed and maintained current budget balances in accordance with financial affairs procedures with an estimate totaling 3 Million yearly for 12 different sports with approximate savings of 40k for the whole department each year
• Performed all Logistics, Client Relations, Project Management, and other responsibilities appointed by Athletic Director
• Coordinated and organized game day events for Athletics including game day parking with a revenue increase of 3% each year
• Processed all requisitions and check requests for the Athletic Department with an estimate totaling 2 Million dollars
• Negotiated budget travel for teams and coaches to travel with incentives inclusive to cut costs for hotel rooms and meals.
• Managed day-to-day operations of Athletic programs, growing attendance to more than 500 students.
• Responsibilities included daily processing and accounting for revenue and expenditures for the Business Department
• Monitor and maintain key accounting information for the operating unit
• Prepared monthly utility bills and general ledger journal entries
• Built and maintained spreadsheets, prepare financial data for input into the fiscal system and generated reports
• Processed Monthly and Bi-Weekly Payrolls for the institution.
• Processed the monthly and bi-weekly payroll through the ADP payroll system for the college with an estimate totaling 700k
• Developed payroll reports for the general ledger posting and end-of-month reconciling, assisted the Human Resources Office with salary, vacation, and benefit inquiries, Audit checks and documents, heavy customer service, and printing reports, involved in quarterly and year-end tax projects, w-2 preparation, and interface and interface with different departments
• Handled all client special requests, payroll research, and payroll adjustments.
• Served as College Account Receivables for all financial accounts, managed student accounts, Prepared daily deposits for the college accounts Prepared sales tax reports for the sale of books, clothing, event tickets, and duplication services.
ACTIVITIES AND HONORS
NACWAA/HERS Institute for Administrative Advancement (NCAA) Strategic Communication Planning - Advanced planning for Athletic budget, The Margquis Who's Who Publications Award, Certified Notary Public, Stillman College Womens Council, Visiting Allocation Team(United Way).
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