Third Party First
Resume:
MARSHALL D LEWIS
***************@*****.***
OBJECTIVE
Obtain remote work in Credit and Collections, or Billing/Accounting drawing on my extensive work experience in a variety of industries.
PROFESSIONAL PROFILE
10 years experience leading teams in management or senior roles
20 years’ experience in Credit and Collections in both 1st and 3rd party and in a variety of industries.
KEY COMPENTENCIES AND SKILLS
Team building and excellent people skills with a focus on relationships
Analytical/Critical thinker with a passion for learning
Problem solving
Cross cultural communications
EDUCATION
University of Washington – BA – 2003
EMPLOYMENT HISTORY
Propet USA – October 2018 – October 2022
Supervise, develop and monitor the performance of a team of 4
Enthusiastically applied concepts learned from previous roles such as process improvements, collaboration and relationships
Changed to team culture to be more customer centric, embrace change with an eye on constant and long term improvement.
Greatly improved collaboration with Sales, Operations and Customer Service
Worked with IT dept to create inhouse tools and apps to greatly improve team productivity and effectiveness.
Implementing customer self serve payment and invoice portal
Manage collection of resale tax certificates and implementing sales tax compliance for the entire company
Work very closely with Sales VP identifying risks and opportunites
Getty Images – July 2013 – October 2017
Supervise, develop and monitor the performance of 8 collectors, 3 based in the Seattle office, 1 based in the New York and 4 small balance collectors based in India collecting on a $300 million/year North America portfolio primarily through the use of the GetPaid collection software, Oracle and other systems.
Supervise, develop and monitor the performance of 2 Credit Specialists who handle an average of 700 requests per month. Set guidelines for acceptable credit risk, and ensuring orders are processed in a timely manner
Create, and maintain weekly, monthly and ad hoc reporting using various tools including GetPaid, Noetix, Optics, Oracle, Cognos and Microsoft Dynamics.
Managed worldwide reporting including North America, EMEA and APAC
Created, calculated and maintained multiple KPI metrics, analyzing results to assess or improve team/individual performance, drive process improvements, spot or anticipate trends and to project cash flow.
Represented the team on development projects and initiatives such as Oracle upgrade, integration of acquired companies, Salesforce implementation
Starbucks Coffee – June 2010- July 2013 - Collections/Accounts Receivables
Managed $500 million/year A/R portfolio of Franchisees/Licensees including high profile customers such as Safeway and Target
Managed all A/R portfolio for Canada based franchisees
Research disputes related to pricing, service, invoice transmission, flat-files and EDI.
Work with various departments, Sales, Cash Application, Claims, Operations, Customer Master, Store Development, and Pricing to resolve various issues
Speakeasy Broadband Services - Oct 2004-Sep 2009, Senior Credit Specialist
Led team of 4 in managing $200 million per year in accounts receivables aging to improve cash collections while minimizing bad debt write offs.
Created and managed Credit Review process
Implemented and managed the automated outbound dialer system
KPI, Bad Debt, and DSO analysis for Managers and Executives
DHL, Senior International Accounting Representative, July 2000 –Aug 2004
Led and motivated a team of 5 in managing A/R and A/P settlement accounts between Airborne and its European and Asian freight/logistics service partners with up to $200 million per year in transactions in multiple world currencies
Collections of outstanding A/R balances and payment of outstanding payables
International Mercantile, Lead Collector 1994-2000
Led and motivated a team of 5 in collecting Retail, Credit Card, Medical and Insurance Subrogation accounts placed for 3rd Party collections
Administered testing on the FDCPA
Handled supervisor calls
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