Business Management Administrative Assistant

AMELIE A. ROJAS

adz9mn@r.postjobfree.com 1-818-***-**** www.linkedin.com/in/amelie-rojas-9bb5761b0 EDUCATION

Glendale Community College Expected Graduation: May 2024 AA-T in Business Management

EXPERIENCE

Starbucks June 2021 - Current Role

Barista/Shift supervisor

● Accurately managed cash flow operations totaling $10,000-$15,000 per shift

● Collaborated with 4-10 employees each shift to strategize and excite exceeding performance metrics

● Performed complete inventory checks of stocks and supplies at directed intervals

● Defused volatile customer interactions calmly and courteously while upholding company policy.

● Organize opening and closing duties, oversee cash handling processes, and conform to health, saftey, and sanitation guidlines for all products.

● Support the store manager through providing clear, specific, timely, and respectful feedback on staff performance, as well as recognizing changes in employee morale.

● Collaborated with baristas in assessing store inventory and assets to maintain enterprise profitability, including weekly inspected BOH and FOH inventory, as well as customer focused replenishment upkeep.

St. Robert Bellarmine Catholic Church June 2017 - August 2021 Administrative Assistant June 2017 - August 2020

● Managed public relations and informational service to parishioners looking for advice & connection.

● Led a team of employees in cooperative work to engage in large events on parish property.

● Analyzed staff meetings, under guidance by supervisor to learn about structure of business meetings and how financial and operational decisions develop lasting impact.

● Provided solace to grieving parishioners through various services available in the Parish. Web Editor January 2020 - August 2021

● Corrected and edited parish announcements, weekly bulletins, and re-designed existing pages.

● Designed new pages to keep parishioners updated on weekly activities, events, and informational updates.

● Met with Wix web designers over video conference calls for tips and lessons in website/page design to further quality updates and design.

Olive Garden December 2020- June 2021

Internship Hostess/ Food runner

● Monitored restaurant activity to determine seating and dining flow

● Helped bus tables and ran food to patrons during high-volume periods.

● Answered phone calls to take reservations and address guest questions and concerns.

● Presented positive first impression of establishment's high standards by delivering

● Sat 130+ guests daily while upholding restaurants high service standards TECHNICAL SKILLS

● Effective use of Microsoft Word, PowerPoint, SharePoint, Outlook and intermediate understanding of Excel formulas, tables, and charts.

● Proficient in Google Docs, Slides, Sheets.

● Intermediate Understanding of website design and editing, via WordPress and Wix, alongside intranet database interaction.

● Proficient in multiple social media platforms including, but not limited to: Instagram, Twitter, Facebook, Linkedin.

● Proficient in cash handling and focus on daily metrics

● Leadership skills in running variety of team all throughout day parts.

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