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Customer service, problem solving, conflict Management

Location:
Mishawaka, IN
Salary:
80K
Posted:
October 09, 2023

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Resume:

Education: Michigan State University Honors College

B.S. in Animal Science & Physiology (pre-med, pre-vet)

Summa Cum Laude

Southwestern Michigan College

Associates Degree in Nursing

Graduation with Outstanding Scholastic Achievement

Western Governors University

MBA Healthcare Administration

Employment: Patient Advocate (2022-current)

Self-employed

Goshen Hospital (1985-2021)

House Supervisor (21 years-some overlap with staff RN))

Emergency Department Staff R.N. (15 years)

Unit Secretary/tech in Emergency Department (10 years)

Gravity Lounge & Restaurant, LLC. (2011-2014)

Co-Owner/Business Manager

J.O.S. Limo & DJ Services (2009-2014)

Business Manager

Dr. Paul Buller M.D. Private practice family medicine (2006)

Staff RN- PRN

Elkhart General Hospital (2004)

E.R. Staff RN-PRN

Michigan State University. Dept. of Animal Science (1980-1983)

Lab Technician & Research Assistant to Dr. Ireland, PhD.

Certifications: #Registered Nurse – Indiana

#CISM (Critical Incident Stress Management)

#NIMS (National Incident Management Service)

Notary Public- St. Joseph County, Indiana

(#up to date) CEN (Certified Emergency Nurse)

ACLS (Advanced Cardiac Life Support)

PALS (Pediatric Advanced Life Support)

ACLS Instructor

Special Training: Legal Nurse Consultant

Lean Six Sigma

FEMA Hospital Incident Command System & Emergency Preparedness

FEMA Pediatric Disaster Response & Emergency Preparedness

TUL Graduation (The Uncommon Leader)

Disney Institute – “Keys to Excellence”

TNCC (Trauma Nursing Core Curriculum)

CPI (Crisis Prevention Intervention)

HazMat Training

Indiana Donor Network Requestor

EMTALA (Emergency Medical Treatment & Labor Act)

Skills: Mentor/Preceptor

Pharmacy Technician (uncertified)

Customer Service Recovery

Rapid Improvement Event Process Owner

Code Blue Committee owner/chair

Staffing Coordinator

Hospital Bed Control (120 beds)

Root Cause Analysis participant

FMEA (Failure Mode & Effects Analysis) Chair

Patient-Physician Liaison

Conflict Management

Policy & Procedure review, design and composition

Forensic nurse - worked with the police & coroner

Bookkeeping

General computer knowledge including Microsoft Office,

Acustaf, Meditech and API Laborworx software

Interests: ballroom dancing, ballroom dress designing, hiking, kayaking, and traveling.

References: Julie Crossley, V.P. Chief Nursing Officer at Goshen Hospital

Jamie Lauver, ICU/PCU Educator at Goshen Hospital

Cecelia Baltazar, Clinical Coordinator, Rush University Medical Center

Contact Information: adz9mh@r.postjobfree.com

574-***-****



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