Amarily Perez Blanco

Experience

Front Desk Receptionist

Leon Medical Center Hialeah, Florida

Jun 2021 - Jul 2023

Agent of Tourism Operation

Caribbean Tours Travel Agency

Oct 2008 - Mar 2020

German Languages Tour Guide Technician

Cubanacan Travel Agency

Jan 1992 - Dec 2008

Education

Electrical Engineer in nuclear power plants

Technical College Zittau Germany

Jan 1986 - Dec 1990

German Level Advance level

Technical College Zittau Germany

Jan 1986 - Dec 1990

Microsoft Course

Tourism school Formatur La Habana

2008 - Mar 2009

Travel Agent. Tour Guide

Tourism school Sergio Perez La Habana

1992 - 1993

High performance team leadership training Curse

Caribbeantours.ag La Habana

2016 - 2016

Email

adz9me@r.postjobfree.com

Phone

786-***-****

Skills

Motivated and disciplined Person

Experience as travel agent, sales,

and customer service

Computer Applications and Data

Entry: Microsoft Office, Excel, Word,

Outlook

Professional and empathetic

Receptionist

Handle telephone calls in a

courteous and professional manner.

General Administrative duties: filing,

scanning, emailing, research

Team player with great attitude,

very organized

Oral and written communication

skills in English, Spanish and

German

Languages

Spanish

Native

German

Advanced

English

Advanced

Extensive experience in maintaining a professional and welcoming front desk environment.

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• Proven ability to handle high volume phone calls, emails, and customer inquiries. Schedule's appointments and follows up on rescheduling and no-show appointments.

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• Update medical records.

• Personal management of customer inquiries.

• Verifies patient insurance prior to the services being rendered. Used computer equipment and programs (Microsoft Office, Excel. Power Point, Word, scanner

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• Trilingual English/Spanish/German.

• Worked as a team with staff for optimal services.

• Customer Services. Personal management of customer inquiries.

• Management of internal operations to improve the quality of service.

• Answers incoming guest telephone calls in a courteous and professional manner. Assists Private Client VIP in a professional and friendly manner on telephone and in person.

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Expertise in organizing and coordinating tourism activities for a variety of destinations and customer demographics.

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Proficient in managing travel bookings, sales. reservations, and logistics to ensure smooth operations.

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• Trilingual Spanish/German/English.

• Proficient in Microsoft Office and knowledge with computers, scanners Collaborating with team members in different functional areas (ex. Airline, car rental, reservations, invoicing and trip logistics.)

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• Use of guiding techniques to provide good service to the clients. Fluent in German and English language, effectively communicating skills, master of technical and conversational language.

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Extensive knowledge of history, culture, and landmarks, providing informative and engaging commentary.

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• Tesis Dosimetry and Radiation Protection.

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