EMPLOYMENT HISTORY

**** - ****

Culture & Employee Experience Specialist, HubSpot, Cambridge, MA

Deliver an exceptional employee experience through proactive communication and orchestrate appropriate internal resources to meet and exceed employee expectations and increase retention. Review employee metrics to gain a deeper understanding of employee experience in a fast growing hybrid company, draw insights and themes from employee feedback in order to proactively identify areas of improvement Drive employee engagement through strong communication and interpersonal skills. Spearheaded creative branding efforts for multiple internal initiatives, ensuring crystal-clear and concise communications. Trained and empowered team members across global regions to effectively implement the established branding guidelines. Develop and implement employee recognition programs to promote a positive and inclusive workplace culture. Identify and implement innovative solutions for employee benefits and engagement, bringing on new technologies for team optimization. Maintain a high level of administrative support including extensive use of google suite, managing executive calendar requests, event planning, travel arrangements and compiling expense reports. 2017 - 2019

Office Manager, Beautiful Skin Boston & Dr. Richard Bartlett MD, Brookline, MA Orchestrated seamless day-to-day operations of a high-profile plastic surgeon's office, overseeing patient interactions and ensuring exceptional experiences.

Functioned as the primary executive assistant to the doctor, expertly managing a dynamic schedule and providing concise updates and communications tailored to the doctor's demanding schedule. Pioneered and maintained a robust digital presence for the plastic surgery practice, cultivating a strong foundation of positive reviews to enhance the practice's reputation.

Spearheaded the establishment of the Beautiful Skin Boston aesthetician division's branding and social media presence from inception, fostering brand recognition and expanding the practice's reach in the competitive aesthetic industry. Demonstrated exceptional leadership in training and mentoring team of 4 members, fostering a culture of excellence and ensuring consistent adherence to service standards.

2014 - 2016

Digital Marketing Coordinator, Bluefly, Devens, MA Led high-volume digital photography operations for Bluefly, specializing in capturing fashion products for the e-commerce platform, utilizing cutting-edge technology to ensure optimal presentation. Excelled in post-production work, utilizing advanced styling techniques to enhance product aesthetics and maximize visual appeal, contributing to a compelling online shopping experience. Drove the creation of compelling product images for Bluefly's social media platforms, including Instagram, Twitter, and Facebook, aligning with brand aesthetics and engaging the target audience. Demonstrated a keen eye for styling and composition, resulting in visually captivating product images that consistently met or exceeded company standards.

Collaborated closely with cross-functional teams, ensuring alignment between the creative vision and marketing objectives to deliver high- quality visuals that resonated with the target audience. 2010 - 2014

Assistant Store Manager, Starbucks, Marlborough, MA Assisted in overseeing daily operations of a high-volume Starbucks store, ensuring adherence to company policies, procedures, and quality standards.

Played a pivotal role in team leadership and development, providing guidance, coaching, and support to a diverse group of baristas. Demonstrated proficiency in inventory management, including ordering, receiving, and maintaining optimal stock levels to meet customer demand while minimizing waste.

Managed cash handling procedures, ensuring accuracy and compliance with company financial policies. EDUCATION

SEP, 2009 - MAY, 2013

Bachelor of Arts, Framingham State University, Framingham, MA Graphic Design, Minor Communications

SKILLS

Graphic Design Administrative Support

Digital Marketing Employee Engagement

Workplace Culture Customer Service

Social Media Management Operations Management

Plymouth, MA 02360

adz9kh@r.postjobfree.com

774-***-****

OLIVIA MANNING