ANAMICA M

SUMMARY:

Extensive with **+ years of experience in IT industry in Health insurance, Pension, Retail, Banking.

* ***** ** **********.*** CRM has a Business Analyst in Business Requirement Gathering and GAP Analysis.

8+ years in Quality Analyst in Manual/Automation /Functional Testing using QTP HP.

I am independent, motivated, sincere, committed, fast learner, detail-oriented team player with excellent communication, analytical, leadership, increasing efficiency and reducing costs, interpersonal and problem-solving skills.

Gathering requirements, analysis, coding, testing and implementation of projects Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing &User Acceptance testing (UAT).

Conducted the meeting with stakeholder &end users for the requirement elicitation session

Experienced in scoping Phase, Gap Analysis, testing, Implementation Phase.

Communicated two ways by active seeking feedback addressed concerns of stakeholder.

Engaged and supported by proper communication using verbal, written, visual.

Constant consulting the stakeholders for priorities and determined the priorities and requirement by constant consulting the stakeholders.

Used stakeholder Wheel to identify the Key individuals for the Project understanding the level of influence of stakeholder on the project.

Experienced in Documenting requirement using UML Unified Modeling Language (Use Case and Activity Diagrams) also building business Process Flow, Activity Diagrams, Sequence Diagram using tools such as Visio.

Used Data Quality Analysis Dashboard app to generate reports on different objects for missing records in salesforce. Generated custom reports and Dashboard for management and various business unit using Key performance indicator.

Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, order, Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.

Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Prepared Test Plan, Test Cases, Test scripts and Test data for the application as well as for the database verification based on the functional requirements and test specs.

TECHNICAL SKILLS:

Operating Systems

Windows, IOS, DOS and UNIX

CRM

Salesforce

Salesforce Technologies

Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Standard Controller custom Controller, Record types

Languages/Scripting Languages

C/C++, Java, SQL, UML, Visual Basic, XML, Apex, Silk4J,Bridge Test

Databases

RDBMS, MS Access, MS SQL Server, MySQL, SOQL, SOSL Proc32

SDLC Methodologies

Agile, Waterfall Scrum

Quality Standards

CMMI, ISO 9001, HIPAA

Sting Tools

Mass Delete Account, Transfer Account, Merge Account ALM, Quality Center, QTP/UFT

EDUCATIONAL DETAILS:

Master of Technology in Computer Science and Engineering, J.B.I.T Institute of Engineering and Technology, Hyderabad, AP, India.

Bachelor of Technology in Computer Science and Engineering, Kamala Institute of Technology and Science, JNTU, Hyderabad, AP, India.

Certification: SASM SAFe5 Advanced Scrum Master. SAFe Agile Program Consultant SPC preparation for the certification.

PROFESSIONAL EXPERIENCE:

CPAS Toronto, Canada Sept 2019 – Till Date

Role: Salesforce Business Analyst

Project Description:

CPAS Systems Inc is a global supplier of retirement system. It provides advance pension administration software plans for Defined Benefits DB defined contribution DC and saving plans. Migrating the data from the current CPAS database. This project developed to maintain the renewal policy process, track renewals, discount, on early bird. Data Management of Account, contact, Case, of policy holder.

Responsibilities:

Worked on different Projects, SDCERA, GMA, TCERA, and Template for pension Products member, enrolment and beneficiary. Termination of a member, retirement. Using Defined Benefits DB and Defined Contribution DC.

Created email templates and inbound emails for client and customers.

Ensuring the Salesforce platform functionality and meeting the intended requirement.

Experience in Salesforce Lightning using the Assistant Component, Personalize Navigation bar by adding the items records is viewed, grouped display using List and Kanban.

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

Developed enhancements through automation including the workflow, Approval, Process, Escalation Rules.

Automated the response to common inquires & provides self-service options using Einstein Bolts.

Contacts and Events are synced using Lightning sync with Microsoft Exchange.

Experience in data migration from legacy system, MS outlook using Data Loader, import Wizard and configuring Salesforce.com to meet business requirements.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Promotion of member process for Approval workflow and criteria eligible of the member.

Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.

Customizing salesforce.com application based on the user needs.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Implemented picklists, dependent picklist, lookups, junction objects, Master detail relationship, validation, formula fields to the custom objects.

Performed Data Analysis and migrated data from SQL Server database to sales force.

Created Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Imported accounts and contacts data through Import Wizard.

Environment: Oracle 10, ALM, Silk4J, Silk central, internal CQ, UML diagrams, Salesforce.com platform, Classic & Lightning, Pages, Data Loader, HTML, Workflow rules, Validation, Approvals rules, Custom component reporting, Data management, Deployments

CIBC Bank, Toronto, Canada Feb 2017– May 2019

Role: Salesforce Business Analyst

Responsibilities:

This organization is involved in integration of Fixed income and Swap desk. Solid understanding of Business dynamics. Variety of ambiguous challenge with organization-wide impacts using new methods and inductive thinking.

Lead discussion with cross functional & operational for process problem. And worked with project team to identify, anticipate, assess, manage issue and risk related activities, deliverables.

Interacted with business operations, understand business model, involved in gathering requirement, developed data model defined object and relations.

Lead Assignment rule based on territory management rules.

Stayed put to date with rapidly evolving policy internal and external procedure Policy. Optimize benefits with minimize cost & objective Responsible for enabling network-based

Complex process used diagrams like Capability model, SIPOC diagram. Version control to have control on the process.

Interacted interaction for the outputs.

Defined several workflows including creating task, email alert, outbound messaging field updates for account, contacts, Lead &opportunity.

Created the workflows for automated lead routing, lead escalation and email alerts.

Performed Complete analysis of existing system in organization and corresponding business process for sale and marketing

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com

Environment: MS Access, UML, MS Visio, Saleforce.com platform, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP Force.com IDE, Triggers, Visual force, SOSL and SOQL, HTML, Sales cloud, Sales Marketing, data loader, Workflows & Approvals, Sandbox, Production.

Bank of America, North Carolina (Through TCS) Mar 2015- Nov 2016

Role: Automation Lead

Responsibilities

This project required to work in physical ATM lab with 50 Machine with different ATM machines like Diebold, NCR. different common parts functionality tested physical Card reader, Cash Dispenser, Cash vault, Card Dispenser, Cassette.

•Worked on (Virtual ATM Testing) Simulator of Bridge test tool with Regression Test Manager and quick test.

•Created scripts for single/multiple cash, check deposits and executed them depending on ATM types like NCR Machine, Diebold Machine or Bulk. Scripts can validate English / Spanish screens.

•Developed to track data in 3270 terminal emulator and updated the card information in the script. Balance enquiry and statement using EJVS.

•Card holder Account file (CAF) Primary account number (PAN) ATM /POS, Expiration date, Bad pin trace. Checked the receipts and EJVS in the base24 system.

•Documented simulator issues for better performance and reported the risk in the tabular form for further analysis for risk management.

•Performed Baseline test with 20 machines for better performance.

•Analyzed the results for timeliness to execute the scripts and reported in Quality center

•Used a telephone key pad to enter Personal Identification Number (PIN) and other transaction information using interactive voice response. Tlfs and ejvs receipts in Tandem server.

Environment: base24, Fast, Boss, Tandem, 3270 Terminal Emulator, Load Runner9.25, RTM, Quick Test, DB2, Simulator Bridge Test tool, QC, QTP 11.0, Test Manager visual Studio.

BlueCross BlueShield, TCS, Durham, NC Jan 2012 – Dec 2014

Role: System Analyst II

Responsibilities:

Studied process flow of the batch processing in claim’s cycles run on EMC and FISS system and prepared flow chart using Microsoft Visio 2010.

Worked in the IBM Mainframe Green screen sessions i.e. CICSS sessions.

Experienced in EMC Proc32 system for keying the claim with different bills types and different Revenue codes.

Worked in automating the test cases using Business Process Testing BPT in QTP.

Entered different Reason code to edit the claim depending on the CR from CMS and FISS maintainer and worked in the STC FISS Module for keying the claims.

Analyzed Change Request CR and updated CR in the Quality Center requirement tab

Researched CRs and developed test cases in excel sheet and upload into the QC with requirement. Mapped the requirements with test cases for different releases.

Attended meeting for CR and updated the status of CRs with CMS and FISS maintainer on weekly basis.

Scripted AMMS and ITS Transactions using QTP 10.0.

Worked on different AMMS Transactions like AMLK, AMMR, DNFE, RMIK and IT’S transactions like IUCA, SELG, ITPR, ITCB etc.

Scripted Claim Entry Macro for Dental claims, Professional claims, Institutional Inpatient and Institutional outpatient claims.

Developed and maintained scripts for AMMS Transaction for different Regions like QCCICSJ, DCUT1. DVAST1 around 30

Scripted the Membership Macro Transaction for Desert RPN, Michigan RPN, South Carolina RPN.

Followed the rules of HIPAA and protecting the PHI.

TSO /ISPF for the user data enter screen.

Created Functions in Function Library and calling the Function in the test and ran the Scripts from Quality Center.

Run the CSR Desktop Script and Found Freezing issue in IBM Session.

Scripted the Benefit Co-ordinate Application which is web-based application (Dental Summary, Benefits and Eligibility, Site Map, Tools and Resources, other Dental insurance).

Environment: Zlinux10, QTP10.0, QC 10.0, ICD9, ICD10, Base24, Tandem, IBM Tool Hummingbird Session CICS, Terminal Emulator 3270 add-in.

Walmart Headquarters, TCS, Bentonville, AR May 2009 – Dec 2011

Role: System Engineer

Responsibilities:

Worked on CR Retail for corporate Base, over corporate Base and developed, maintained tested plans.

Tested the Pricing Inquiry in Global Pricing Integration Application.

Created test case Base Price, Special Price, Promotion Price on Updated CR and constructed test data in Excel for system testing.

Executed test case CR on QC for Universal Product Code, Distribution Center DC, Stores.

Reported status of the Test case execution percentage as daily status report.

Attended review meetings to discuss Use-Cases, Business Rules, and Analysts in reviewing State Diagrams, Activity Diagrams and Sequence Diagrams.

Attended the team meeting and CR meeting with the client.

Tested Application, data base and reported Bugs in QC.

Assisted in preparing a detailed master test plan and documented test plans and test cases.

Mapping the requirement traceability with created test cases.

Writing test case and executing the test on release based.

Implemented regression tests for every modified build, interacted with end users to obtain specific system requirements.

Worked on the open defect and flow up on existing defect issues back and forth with the developer’s and giving the status of the open issues to the Manager on the weekly status meeting.

Tested the application in User Acceptance Tests (UAT) phase. Developed test scripts and executed positive and negative testing.

Environment: SQL UNIX, Windows 2000, Visual basic Studio and UML, Quality Center.

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