Fort Lauderdale Customer Service

FRANK FAHEY

Lauderdale By The Sea, FL ***** Phone: 954-***-****

Email: **********@*******.***

Determined and goal oriented with experience in sales, management, hospitality, gaming, and the airline industry. Recipient of several achievement awards in excellence. Individual with proven ability to take on challenges.

Key Strengths Include:

• Airport Security

• Bartending

• Hospitality

• Customer Service

• Letter writing

• Cash handling

• Casino gaming

• Call center experience

• Movie theater operations

• Library services

• Airline industry

• Cruise industry.

EMPLOYMENT HISTORY

Plunge Hotel - Dec 2021-Present

-Bartender/Server

Life Extension -Apr-Nov 2021

-Customer Care Representative

• Inbound Call Center

• Order taker

Allied Universal-Fort Lauderdale Airport (FLL)-2019-April 2021

-Security Officer

• Airport employee and visitor screening and vehicle inspection.

• Astrophysics X ray

• Evolv machine

• SIDA Badge

Broward Center for the Performing Arts-2019-Present

-Bartender

• Mix and serve alcoholic and non alcoholic beverages

• P.O.S.

• Clean and stock work area

Intercruises Shore Side and Port Services-Port Everglades, Fort Lauderdale, 2016-2019

-Port Agent

• Passenger check-in

• Wheelchair assist

• Crowd control.

• TWIC

Air France-Fort Lauderdale, FL 2004-2011

-Sales Agent and Customer Relations Representative

• Ticket sales with sales quotas achieved.

• Dispute resolution by phone, mail, and email.

• Operated in-house software, Internet, Microsoft Excel, and Microsoft Word. Issued preformatted documents and also wrote non-preformatted documents.

• Recepient of twenty excellence awards for exceeding company and departmental goals. Employee of the Month 3 times, nominated 7 times. Awarded 3rd place Employee of the Year two years in a row.

Big Easy Casino-Hallandale, FL 1996- 1997 and 2011

-Digital Blackjack Dealer/Poker Dealer

• Dealt interactive blackjack to casino patrons.

• Provided customer service and gaming experience to both clients and potential clients. Instructed players of game procedures

• Dealt poker games to patrons in 1996-1997

Red Lobster-Plantation, FL 1998-2004

-Bartender

• Served food, alcoholic beverages, and non-alcoholic beverage to restaurant patrons.

• Provided customer satisfaction

• P.O.S.

• Cleaned and stocked work area

• Quarterly reviews were provided with merit increase. EDUCATION and CERTIFICATION

Associate of Arts (AA), Paralegal, Everest College, Fort Lauderdale, FL Class D License (Security)

National Bartender’s Academy, Fort Lauderdale, FL

ABC Bartending School, Fort Lauderdale-Certification Printing and Graphic Arts, McFatter Technical Center, Davie, FL

• Print Ed and Adobe Photoshop Certified

Gaming and Repair Technician, Sheridan Technical Center, Hollywood, FL Transportation Work Credential Identification card (TWIC) SIDA Badge (FLL)

COMPUTER SKILLS

Type 35-40 wpm, Microsoft Office, Internet Explorer 8, Google, Facebook, Outlook Express, Microsoft Windows XP, Microsoft Office Word 2007, Microsoft XP Excel, Adobe Indesign CS6, Adobe Illustrator CS6, Adobe Photoshop CS6

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