Customer Service Team Leader
Resume:
Jennifer Ross
Green Bay, WI *****
***********@*****.***
• Experienced in following a vast array of governmental Standard Operating Procedures
• Ability to concentrate on tasks for long periods of time and providing team members accurate information effectively and orderly
• Dynamic team leader and team builder consistently motivating others to complete projects successfully while exceeding standards
• Detail oriented customer service professional. Serve customers with compassion, respect, and integrity
• Excellent communicator. Skilled at listening and problem solving. Proficient in both verbal and written communication
• Proven senior-level experience in decision making, policy direction, negotiations, strategic planning, and professional management with a unique combination of expertise in training and customer service
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Work Experience
Senior Buyer
NOTT COMPANY - Kaukauna, WI
October 2022 to June 2023
Maintain accurate inventory levels based on customer demand. Process purchase orders, RMA's, New part set upset, maintain part order controls, freight claims, on time delivery, expedites and supplier relations.
Guide and train buyers in all aspects of purchasing, processes and expectations. Collaborate with other areas of the company to implement new processes, reduce excess inventory, improve on best practices and help meet budgetary goals. Supply Chain Buyer
Paper Converting Machine Co. - Green Bay, WI
October 2014 to December 2021
· Responsible for sourcing and procurement of all machined parts over cap levels, parts with supplied material and/or coatings and raw material
· Responsible for managing on time delivery, price negotiations, quality issues, reschedule messages, invoice discrepancies and supplier relations
· Set up and implemented YUP Program leading to over $1M in cost savings in Fiscal Year 2018
· Negotiated over $890K in savings for Fiscal Year 2020 Squad Leader/Team Leader
US Army - Superior, WI
January 2009 to May 2014
· Responsible for inventory control, soldier expectation reviews, sensitive items, mission capability reports, dispatching and status reports
· Hand-picked to lead a team of four soldiers in the tracking of man hours, services, work orders, vehicle faults, licensing, and new soldier information
· Responsible for the set up and implementation of processes and procedures for the logistics division
· Educated soldiers on the requirements, processes and procedures for soldier licensing and documentation
Credit and Collections Analyst
Landmark Staffing Agency - Green Bay, WI
June 2004 to April 2007
· Participating team member in establishing credit and collection processes and procedures
· Responsible for educating new employees on the legalities of credit and collections
· Responsible for customer service, collections, payment arrangements, pre-liens, cash management, credit approvals, credit checks, account dispute resolution, and various others as assigned Credit and Collections Analyst
Bay Industries, Inc. - Green Bay, WI
February 2000 to June 2004
· Set up and implement new credit application and pre-lien process
· Collected over $80K from primary contractor when the sub-contractor filed bankruptcy
· Reduced disputed short pays over 120 days by 50% for the Door Divisions within one year
· Approving Credit applications, Liens and Pre-liens, Collections, Short pay and Account Resolutions, Credits, Write-off paperwork, Collection Letters, Customer Service for 13 divisions with an unlimited customer base Education
Associate in Science (AS) in Supply Chain Management NWTC - Green Bay, WI
September 2012 to May 2014
Certification in Logistics
Virginia Military Institute - Fort Lee, VA
April 2007 to July 2007
Skills
• Word processing
• Negotiation
• Communication skills
• Training & development
• Administrative experience
• Strategic planning
• Customer service
• Clerical experience
• Microsoft Word
• Supply Chain
• Procurement
• MRP
• Sourcing
• Logistics
• Process Improvement
• Purchasing
• Team Management
• Lean
• Pricing
• Military Experience
• ERP Systems
• Lean Manufacturing
• Leadership
• Manufacturing
• Forecasting
Military Service
Branch: US Army
Service Country: United States
Rank: Sergeant
April 2006 to April 2018
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