Store Manager Customer Service

MQ Marco Quiroz

Pembroke Pines, FL ***** 954-***-****

adz9gv@r.postjobfree.com

PROFESSIONAL

SUMMARY

Exceptional Store Manager focused on business. Reliable team player committed to building high-performing team. Highly motivated, ready and eager to work. Dedicated, demonstrating effective leadership in all aspects of the job. Automotive experience for 20+ years, 15+ of those in Management. SKILLS Demand Fulfillment

Operational Safety

Consultative Sales Approach

Critical Thinking

Parts Identifications

Report Generation

Team Collaboration

Problem-Solving Skills

Inventory Control

Effective Workflow Management

WORK HISTORY PARTS SPECIALIST 11/2022 to CURRENT

Phil Smith Kia Lighthouse Point, FL

Served customers in-store and by telephone to answer questions and place orders.

Issued parts to technicians to complete customers' repairs. Tracked parts use and charged items to customer accounts for billing. Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.

Managed over 50 customer calls per day.

FLEET MANAGER 01/2021 to 11/2022

Avail Miami, FL

Inspected vehicles and requested maintenance tasks be completed within specific timeframes.

Supervised maintenance team and effectively delegated assignments to optimize processes.

Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements. Provided all drivers with pertinent safety materials regarding rules and regulations.

MANAGER 03/2019 to 11/2021

Mavis Tire Plantation, FL

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

STORE MANAGER 03/2017 to 03/2019

Tire Kingdom Delray Beach, FL

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

STORE MANAGER 09/2016 to 03/2017

Good Year/Action Gator Sunrise, FL

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Developed methods to establish and clarify customer objectives. Customer Relations.

Team Members.

Leadership Communication Skills.

Customer Satisfaction.

Team Player.

STORE MANAGER 12/2014 to 09/2016

Tire Kingdom Delray Beach, FL

Customer Service.

Payroll/Paperwork.

Sales.

Credit Card Transactions.

Operated Cash Register.

Time Management.

Active Listening Skills.

Customer Satisfaction.

Team Member.

Efficient Multi-Tasker.

Inventory Control.

Professional Customer Interactions.

Flexible Schedule.

Customer Inquiries.

STORE MANAGER 06/2012 to 12/2014

Hometown Lube Davie, FL

Team Player.

Customer Satisfaction.

Inventory Control.

Payroll.

ASSISTANT STORE MANAGER 11/2011 to 05/2012

Metro PCS Pembroke Pines, FL

Team Player.

Strong Communication Skills.

Ordering Merchandise.

Sales/Customer Service.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

SERVICE MANAGER 03/2009 to 11/2011

Firestone Auto Care Southwest Ranches, FL

Met with customers to discuss service needs and offer available solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Met with customers to discuss service needs and develop effective and practical solutions.

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

SERVICE MANAGER 02/2002 to 03/2009

PepBoys Hollywood, FL

Met with customers to discuss service needs and offer available solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Guided techs on automotive repair, tool usage and equipment operation. Followed up with customers during and after installations to verify satisfaction.

EDUCATION High School Diploma 06/2020

South Broward High School, Hollywood, FL

Automotive Automotive Mechanics 1999

Sheridan Vocational, Hollywood, FL

LANGUAGES English Spanish

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