Data Entry Customer Service

Alice Aikens

Houston, TX

(***) *** – **** adz9gl@r.postjobfree.com LinkedIn

Date: 10/5/23

Greetings,

I am writing to express my interest in joining Data Entry Clerk Typist for the Data Entry vacancy. With my proven skills in 20+ years of data entry, data management, and customer service skills. I am confident in my ability to contribute positively to your esteemed organization.

My experience at JAOMinistries and ETC adept at providing excellent Data Entry, and Clerical Skills while coordinating with other teams to reach their goals. I work on delivering significant data entry and also effectively maintain valuable backup data. I have been instrumental in managing over 7 banking institutional accounts daily while securing the utmost accuracy in data entry reconciliation of accounts daily. My role at ETC, Inc. allowed me to enhance data entry efficiency by managing over 3000 + data entries weekly and achieving a 98% accuracy level in entry activities. Additionally, my previous roles further honed my skills in accounting, human resources, customer service, patient eligibility verification, medical scheduling, account reconciliation, auditing, payroll, mailroom management, records management, and coordinated events and travel plans, while maintaining operational efficiency and compliance.

My skill set has been pivotal in streamlining processes, enhancing stakeholder satisfaction, and promoting data accuracy. I pride myself on my ability to foster strong vendor and customer relationships, ensuring that their needs are met with the highest standards of service.

I am enthusiastic about the opportunity to bring my unique talents to Small Business Administration, where I can further enhance operational efficiencies and contribute to your growth. I am eager to discuss how my experience aligns with the needs of your team and would be grateful for the opportunity to meet with you. Thank you for considering my application. I look forward to the possibility of contributing to Small Business Administration and I am available at your earliest convenience for a discussion. I hope to speak with you soon.

Warm regards,

Alice M Aikens

Alice Aikens

Houston, TX

(832) 748 – 3021 adz9gl@r.postjobfree.com LinkedIn

Administrative Virtual Card Processor Office Manager Data Entry

Detail-oriented and experienced professional with a strong background in Data entry, Payment processing, data management, and customer service. Demonstrated expertise in maintaining accurate financial records, ensuring regulatory compliance, and enhancing operational efficiency across diverse industries. Adept at fostering vendor and customer relationships, with a proven track record of promoting data accuracy and delivering superior customer experiences.

Skills

Data Entry, Database Management, Credit Card Payment Processing, Outbound Communication, Multichannel Communication, Vendor Relationship Management, Customer Service, Payment Verification, Payroll, Mailroom, and Supply Management Online Payment Processing, Patient Eligibility Verification, Medical Scheduling, Medical Billing, Payroll Management, Record Maintenance, Policy Revision, Financial Management, Human Resources Compliance, Financial Adjustments. Microsoft Office Software, Quickbook, Quickbase, Team Supervision

Professional Experience

Slingshot Connection May 2023 – Present

Virtual Card Processor

●Process Credit Card Payments: Manage 65+ daily transactions, ensuring accuracy and security.

●Manage Multichannel Communications: Resolve vendor complaints and issues, enhancing stakeholder satisfaction and reducing discrepancies by 26%.

●Enhance Knowledge Management: Communicate updated contact information via email, maintaining accurate and

up-to-date customer records.

●Ensure Payment Accuracy: Verify payment details to ensure accurate vendor information and reduce escalation issues by 13%.

●Deliver Superior Service: Maintain strong customer relationships through effective issue resolution and proactive communication.

ETC, Inc, May 2021 – May 2022

Data Entry Rep.

●Promoted Excellence: Oversaw and maintained standards for data entry, achieving a 100% consistency rate in performance.

●Maintained Quality: Regularly reviewed and corrected an average of 3000 data entries weekly. Ensuring 99% accurate and reliable records.

●Document Analysis: Managed documents for precision and accuracy.

Comforthome Healthcare, INC July 2018 – June 2021

Administrative Assistant

●Verified Eligibility: Assessed and confirmed 30 + new patients' qualifications monthly for Medicaid and Medicare, ensuring a

98% accuracy in healthcare provision.

●Managed Scheduling: Documented lab work, coordinating physical therapy, nurse visits, and speech therapy appointments while enhancing patient care. Coordinated Travel Plans and event planning.

●Enhanced Communication: Interacted with an average of 10 customers daily, providing essential information and resolving 90% of queries on the first contact. Vendor interaction weekly.

●Ensured Billing Accuracy: Oversaw proper Medicaid and Medicare billing processes for monthly bills, reducing discrepancies by 20% and ensuring financial integrity.

●Promoted Efficiency: Streamlined processes for patient eligibility, billing, and payroll, enhancing organizational productivity.

●Maintained Records: Kept up-to-date payroll information for 15 staff members, garnering timely and accurate compensation. Mailroom/ Supply Management

JAOMinistries June 2012 – January 2019

Office Manager

●Managed Transactions: Oversaw 700 monthly account payable and receivable transactions, ensuring accuracy for end-of-the-month account reconciliation.

●Ensured Regulatory Compliance: Maintained 100% adherence to human resources regulations, promoting a compliant and ethical work environment.

●Handled Financial Reconciliation: 7 + years of enabling accurate daily monthly account balances for 7 accounts for a 501C3.

●Deliver Superior Service: Maintain strong customer relationships with donors, vendors, and customers through effective issue resolution and proactive communication.

●Maintained Records: Kept up-to-date payroll information for 15 staff members, garnering timely and accurate

compensation. Mailroom/Supply Management.

●Managed Scheduling: Coordinating worker schedules for employees, meetings, and travel plans while enhancing superb relationships with workers.

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