ZEENAB ARSHAD

Sacramento, CA *****

916-***-****

adz9gf@r.postjobfree.com

TALENT RECRUITER

A result-oriented talent recruiter with experience in recruiting, management, and leadership roles. Expertise in leading teams to improve performance and customer loyalty. I am very passionate about providing outstanding service to everyone while taking care of their values and concerns. In all these professional years, I am continuously learning “how to be an effective presenter, creative problem-solver, a detail-oriented, and highly motivated team member in the organization”.

Technical Skills:

Ceridian Dayforce, ADP, Microsoft Excel, Microsoft Powerpoint, and Google Talent Skills:

Candidate Sourcing, Corporate Recruiting, Full Cycle Recruiting, Employment Law, High Volume Recruiting, Phone Screening, and Resume Review Knowledge Base:

Clerical Support, Client Services, Employee Sourcing, Human Resources, Job Fairs, Labor Law, Sustainability, and Taxes

Soft Skills:

Communication Skills, Customer Service, Leadership, Organization, Punctual, Reading, Writing, Reception, Time Management, and Trilingual

Excellent Service:

Building and providing high-achieving directions and guidance that translates to superior customer service.

Best Practices:

Leverages a mastery of rules and regulations to shape decision-making processes, and critical objectives being fulfilled.

Education:

University of Arizona Global Campus- UAGC (Online) BA in Operations Management and Analysis- 2024

UC Davis Continuing and Professional Education

Human Resource Management certificate program completed December 2021 American River College- Sacramento, CA

AA/AS Management - Graduated 2020

Inderkum High School

High School Diploma- Graduated 2016

Professional Experience:

GAT Airline Ground Support Sacramento, CA 95837 June 2021- Present Talent Recruiter/HR Administrator

Authorized Signatory from Sacramento Int’l Airport Operations Sourcing and pre-screening applications through online platforms e.g., ADP-Recruiting, Ceridian Dayforce, Indeed, BetterTeamss, Linkedln and Jobcase. Build and post requisitions on recruiting websites to track applicants. Review resumes and qualifications to determine the sustainability of candidates. Schedule and take interviews cooperatively with the hiring managers. Contact qualified candidates for the onboarding, fingerprinting, and Airport examination process. Responsible for Drug Screening, MVR Records, and i9s. Update hiring trackers for Managers and Regional Directors. Attend job fairs to promote the company’s hiring needs and goals. Also provide remote help to other GAT stations with interviews and onboarding process such as San Diego, San Francisco, and Eugene, OR. Promoting the company’s reputation and attractiveness as a good opportunity for employment H&R Block(Income Tax Office) Sacramento, CA February 2021- March2022 (Seasonal)

Client Service Coordinator

Greeting clients and providing them with a positive impression of the organization. Answering high-volume phone calls and providing relevant information to the callers. Match clients with their best-suited tax professionals. Scheduling and maintaining appointment calendars. Complying with procedures, rules, and regulations on keeping a safe and clean reception area. Scanning, printing, faxing, and filing documents in an accurate and timely manner Provide clerical support to the tax office during the season Long John Silver’s Sacramento, CA June 2015- November 2020 Shift Manager, Trainer, and Hiring Lead

Maintains a positive attitude toward customers and coworkers. Resolved customer questions, issues, and complaints. Estimated food needs, placed orders with distributors, and scheduled the delivery of fresh food and supplies. Kept detailed records of sales and costs to make accurate weekly reports for General Manager. Ensures each coin is handled in accordance with company policy. Provided direction to employees regarding operational and procedural issues. Hiring lead and trainer for five locations in Sacramento

Awards:

● API Scholar Rising Award (2021)

● Punctuality Award from my Professor (2017)

● Certificate of Achievement, Inderkum High School (2016)

● Certificate of Recognition from Assemblymember Kevin McCarty (2016)

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