Client Care Customer Service

LYRIC MOSLEY

*** ********* *****, ************* ** · 770-***-****

*********@*****.***

Detail-oriented and capable professional with over 15 years of administrative experience as well as 20 years of experience in the homecare industry, looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

11/2003-02/2013

OPERATIONS ADMINISTRATIVE CLERK, Fed Ex

Provided clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Reviewed, researched and/or entered data in various systems to support respective functional area

Compiled data and provided various regular and ADHOC reports to management for review and determination

Served as frontline customer service to receive, solve and/or escalate customer inquiries and issues

Assisted management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review

08/2014-08/2018

CNA/CLIENT CARE MANAGER, BRIGHTSTAR CARE

Encouraged and supported client wellness to achieve positive outcomes

Matched caregiver resources to each client’s specific needs

Monitored client needs to cultivate a long term care plan to promote wellness

Managed client and caregiver schedules and activities

Focused on client retention, wellness, and quality of care

Maintained client and caregiver documentation and entered information into the electronic care record system.

Assisted RN with communicating recommendations to client and client point of contact

Recruited caregivers and identified the best talent to retain

Maintained records to meet state and internal quality and compliance standards

10/2018-PRESENT

HOME CARE SCHEDULER, ATLANTA HOME CARE PARTNERS

Responsible for the coordination of client schedules

Finalized all schedules in ClearCare the day after the shift

Interviewed and oriented new caregivers as needed

Listened and documented caregivers’ concerns about their client and vice versa client concerns about caregivers

Notified the Director of Nursing and Administrator of any changes that relate to caregiver or client conditions

Provided assessment details to other caregivers and office staff as needed

Reviewed caregiver’s pay rate as needed

EDUCATION

JANUARY 2007

MEDICAL ASSISTING TECHNOLOGY ASSOCIATE OF APPLIED SCIENCE, lincoln college of technology

OCTOBER 2014

CERTIFIED NURSING ASSISTANT, new horizon medical institute

SKILLS

Critical Thinking

Communication

Teamwork

Computer Software and Application Knowledge

Administrative

CERTIFICATIONS

Covid-19 Protocol

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