Customer Service Data Protection
Resume:
Pleasant Appointment Setter with **
years of experience. Adept at making
first contact with potential buyers or
investors through outstanding customer
service, dedicated persuasion and
extensive knowledge of banking and
insurance. Successful at time
management and modern phone system
use.
Customer Service
Scheduling and Calendar
Management
Computer Skills
Appointment Coordination
Task Prioritization
Strong Organizational Skills
Verbal and Written Communication
Multitasking and Time Management
Confidentiality and Data Protection
Research and Analytical Skills
Reporting Abilities
Account Management Expertise
Regulatory Compliance
Understanding
Records Maintenance
Policy Renewals
Direct Marketing
Customer Billing
Knowledgeable on coding,
sequencing, and procedures' best
practices and updates and updates
Brookwood Clinic
Appointment Scheduler 01/2022 to Current
Provided exceptional customer service through effective telephone communication and follow-ups.
Answered telephones and directed calls to appropriate staff members.
Schedule appointments for 23 doctors and followed up with reminder calls.
Assist patients by sending referrals and answering billing and insurance questions.
Updated database with lead generation information, outbound calls and inbound efforts.
BBVA Compass Bank
Insurance Specialist Birmingham, AL 07/2007 to 12/2021 Managed denials, late payments, extensions and other special circumstances by following up with relevant parties. Examined automobile policies with third-party liability, accident benefits and collision benefits.
Served as subject matter expert for non-standard coverage questions, property damage and collision.
Received underwriting approvals after accurately completing applications for insurance coverage.
Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Veteran's Affair Medical Center
Customer Service Volunteer Birmingham, AL 01/2015 to 01/2016
Provided exceptional customer service to veterans, families, physicians, and staff; passionate about assisting veterans Maintained an up-to-date electronic appointment calendar Received phone calls, answer inquiries, and resolve issues within area of responsibility
Assisted patients with setting/canceling appointments; follow-up with all patients by calling in advance to remind Glenda
Smith
**************@*****.***
Birmingham Alabama
Summary
Skills
Education and Training
Experience
GS
Certification
Jefferson State Community College
Birmingham, AL,
Medical Assistant, 10/2021
Completed course work at JSCC
Completed CMA (AAMA) October
2021
Certification
Phlebotomy Ink Training & Staffing
Birmingham, AL,
Phlebotomy, 03/2016
Certification
George C. Wallace College
Selma, AL,
Documentation Techniques
CORE COMPETENCIES Medical Assistant
(Certified) Front-Office Support
Medical Billing and Coding Advanced
Computer Skills Health Insurance
Processes Records Management
Exceptional Customer Service
Administrative Support Problem-Solving
them of upcoming appointments
Utilized Medical Assistant experience to collaborate with the VA staff assisting veterans seeking services through the VA Medical Center.
Simon Williamson Clinic
Medical Assistant Birmingham, AL 08/2013 to 01/2014 Performed direct medical duties under the supervision of a physician
Collected and prepared laboratory specimens and testing Disposed of contaminated supplies and sterilized medical instruments
Assisted with removal of patient sutures and change of dressing
Interviewed patients to obtain medical information; measured patient vital signs, weight, and height
Prepared and administered medications as directed by a physician; instructed patients on medication usage and special diets
Updated and filed patient medical records and insurance forms
Performed general office duties such as scheduling appointments, maintained financial records and performed other bookkeeping duties, such as handling credit, collections, and monthly patient statements.
Wachovia Bank
Bank Statement Specialist Homewood, AL 02/1997 to 01/2007
Offered every customer exceptional service levels by remaining friendly and professional during every transaction. Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Examined checks for identification and endorsement. Established new accounts and created memberships,
resulting in increased loans and earnings for credit union. Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Certifications
Contact this candidate