Pleasant Appointment Setter with **

years of experience. Adept at making

first contact with potential buyers or

investors through outstanding customer

service, dedicated persuasion and

extensive knowledge of banking and

insurance. Successful at time

management and modern phone system

use.

Customer Service

Scheduling and Calendar

Management

Computer Skills

Appointment Coordination

Task Prioritization

Strong Organizational Skills

Verbal and Written Communication

Multitasking and Time Management

Confidentiality and Data Protection

Research and Analytical Skills

Reporting Abilities

Account Management Expertise

Regulatory Compliance

Understanding

Records Maintenance

Policy Renewals

Direct Marketing

Customer Billing

Knowledgeable on coding,

sequencing, and procedures' best

practices and updates and updates

Brookwood Clinic

Appointment Scheduler 01/2022 to Current

Provided exceptional customer service through effective telephone communication and follow-ups.

Answered telephones and directed calls to appropriate staff members.

Schedule appointments for 23 doctors and followed up with reminder calls.

Assist patients by sending referrals and answering billing and insurance questions.

Updated database with lead generation information, outbound calls and inbound efforts.

BBVA Compass Bank

Insurance Specialist Birmingham, AL 07/2007 to 12/2021 Managed denials, late payments, extensions and other special circumstances by following up with relevant parties. Examined automobile policies with third-party liability, accident benefits and collision benefits.

Served as subject matter expert for non-standard coverage questions, property damage and collision.

Received underwriting approvals after accurately completing applications for insurance coverage.

Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Veteran's Affair Medical Center

Customer Service Volunteer Birmingham, AL 01/2015 to 01/2016

Provided exceptional customer service to veterans, families, physicians, and staff; passionate about assisting veterans Maintained an up-to-date electronic appointment calendar Received phone calls, answer inquiries, and resolve issues within area of responsibility

Assisted patients with setting/canceling appointments; follow-up with all patients by calling in advance to remind Glenda

Smith

adz9fy@r.postjobfree.com

205-***-****

Birmingham Alabama

Summary

Skills

Education and Training

Experience

GS

Certification

Jefferson State Community College

Birmingham, AL,

Medical Assistant, 10/2021

Completed course work at JSCC

Completed CMA (AAMA) October

2021

Certification

Phlebotomy Ink Training & Staffing

Birmingham, AL,

Phlebotomy, 03/2016

Certification

George C. Wallace College

Selma, AL,

Documentation Techniques

CORE COMPETENCIES Medical Assistant

(Certified) Front-Office Support

Medical Billing and Coding Advanced

Computer Skills Health Insurance

Processes Records Management

Exceptional Customer Service

Administrative Support Problem-Solving

them of upcoming appointments

Utilized Medical Assistant experience to collaborate with the VA staff assisting veterans seeking services through the VA Medical Center.

Simon Williamson Clinic

Medical Assistant Birmingham, AL 08/2013 to 01/2014 Performed direct medical duties under the supervision of a physician

Collected and prepared laboratory specimens and testing Disposed of contaminated supplies and sterilized medical instruments

Assisted with removal of patient sutures and change of dressing

Interviewed patients to obtain medical information; measured patient vital signs, weight, and height

Prepared and administered medications as directed by a physician; instructed patients on medication usage and special diets

Updated and filed patient medical records and insurance forms

Performed general office duties such as scheduling appointments, maintained financial records and performed other bookkeeping duties, such as handling credit, collections, and monthly patient statements.

Wachovia Bank

Bank Statement Specialist Homewood, AL 02/1997 to 01/2007

Offered every customer exceptional service levels by remaining friendly and professional during every transaction. Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Balanced daily cash deposits and vault inventory with zero error rate.

Examined checks for identification and endorsement. Established new accounts and created memberships,

resulting in increased loans and earnings for credit union. Acted as pivotal point of contact between bank branches regarding guidelines and practices.

Certifications

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