Customer Service Delivery
Resume:
JARIYA
NABORS
adz9ew@r.postjobfree.com
Atlanta, Georgia 30305
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
PROFESSIONAL SUMMARY
Hardworking Customer Service Representative with a number of years of experience working with Products of service. Trained in project and time management with extensive knowledge of Area of Expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
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Skilled call center professional versed in customer support protocols f. Brings extensive high-call volume experience spanning a number of years working with consumers. Superior computer skills and telephone etiquette.
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Focused customer relations professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering a number ofyears of experience in related roles, as well as a passion for improving service delivery, enhancing knowledge, and exceeding expectations.
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Hardworking, bringing a number of years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offering empathy, reliability, and enthusiasm for satisfying customers.
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Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success.
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Personable Customer Service professional offering over a number of years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
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Seasoned Customer Associate with a number of years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
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Swiss Post - Front Desk Receptionist
Atlanta, GA • 04/2022 - Current
WORK HISTORY
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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SKILLS
• Guest Services
• Data Entry and Maintenance
• Multitasking and Prioritization
Responding to Difficult
Customers
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• Customer Account Management
Calm and Professional Under
Pressure
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• Inbound and Outbound Calling
• Invoicing
• Shipping and Receiving
• Scheduling
• Client Needs Assessment
• Store Merchandising
• Customer Complaint Resolution
• Cash Register Operation
• Prospecting Clients
• Visual Displays
• Documentation and Reporting
Verbal and Written
Communication
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• Multi-Line Phone Systems
• Research and Data Analysis
Scheduling and Calendar
Management
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Data Entry and Database
Software
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• Visitor and Customer Relations
• Attention to Detail
• Microsoft Office Suite
• Positive Attitude
Atlanta Technical College
Atlanta, GA • Expected in 12/2022
Bachelor of Arts: Marketing
Management
Clark Atlanta University
Atlanta, GA • 05/2021
Fashion Merchandising
Peachtree Ridge High School
Suwanee, GA • 05/2017
Fine Arts
EDUCATION
Vdart Private - Customer Service Representative
Atlanta, GA • 08/2021 - 01/2022
Dillard's - Customer Service Associate/ Sale Associate Atlanta, Georgia • 12/2020 - 05/2021
Ross - Visual Merchandiser/ Customer Service Representati Lawrenceville, GA • 06/2018 - 03/2020
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
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Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
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• Transcribed phone messages and relayed to appropriate personnel. Used internal software to process reservations, check-ins and check-outs.
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• Monitored office supplies by checking inventory and placing orders. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
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Provided primary customer support to internal and external customers.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Leveraged sales expertise to promote products and capitalized on upsell opportunities.
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Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
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Evaluated account and service histories to identify trends, using data to mitigate future issues.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Developed community reputation through commitment to customer satisfaction and strong client relationships.
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Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
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Developed and actualized customer service initiatives to decrease wait times.
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Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
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Monitored and replenished display inventory and restructured according to available stock.
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Updated pricing and signage to complete product displays and educate customers.
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Updated floor design for the facility to more effectively present products to patrons.
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Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
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Enhanced overall store appearance by applying careful consideration to product and display locations.
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Promoted seasonal products and trends to move stock and prepare for incoming inventory.
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• Developed and implemented creative promotional strategies, PRYYA - Assistant
Lawrenceville, Ga • 05/2017 - 07/2017
+ Edit or add your own
bringing in overtime in revenue.
Managed inventory, placed orders, and handled payment for office supplies.
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Assisted in marketing efforts by identifying prospects and cold calling to induce sales.
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Scheduled assessments and forwarded completed paperwork for different departments.
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Kept team efficient and on-task by maintaining well-stocked and organized supplies.
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• Managed travel arrangements for departmental executives.
• Greeted guests with friendliness and professionalism.
• Organized documentation for smooth action in the timeframe.
• Attended office operations and required paperwork. Enhanced efficiency of my work by organizing resources, records, and personnel to accomplish demanding targets.
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• Assisted with activities for geriatric patients in an adult setting. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
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Worked closely with management to provide effective assistance for specific aspects of business operation.
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