Customer Service Store Manager
Resume:
Nancy Norris
Spring Lake, NC *****
*********@*****.***
I am looking to move
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
District Manager
Best Wireless (Cricket) - Raleigh-Durham, NC
August 2022 to Present
I cover and over see 6 stores. Keeping them making Goals and making money. Setting team goals and help keep stores fully staff. Making sure inventory and deposits are done on time. Asst. Manager
Rack Room Shoes - Smithfield, NC
March 2022 to August 2022
Run the store while the manager is out or off. Including but not limited to: truck, making sure shoes are getting put out on the floor, customers are being waited on, cash is right, deposits done Career Advisor
MyComputerCareer - Raleigh, NC
February 2021 to February 2022
Talk to students and see exactly what they’re interested in doing as far as learning IT and computers. Making sure they are going in the right direction
Store Manager
T-Mobile / GP Mobile - Southern Pines, NC
September 2019 to February 2021
I oversee all operations at the store. Including inventory, scheduling, training, meeting our sales goals, helping other locations that are short on staffing, deposits, store merchandising. Maintaining a positive atmosphere in the store. Coaching and developing other sales associates that are interested in moving up into management.
Store Manager
ATLANTIC WIRELESS COMMUNICATIONS - Hampstead, NC
February 2016 to September 2019
Responsibilities
All operations of the store. Sales and hitting goals. Inventory, hiring and training. Helping associates reach there goals and potential. I also train new Managers. I cover 3 stores at this time. (Beulaville, Kenansville and Hampstead) Accomplishments
Heading to certificates for great customer service. My Smithfield team and I won top sales for Device Protection and customer service in 2017. I also won Coach of the year for 2017 for managing a team that was bottom in the company(#16) to being the #1 store for the last 2 quarters of 2017. Skills Used
Great customer service, i'm finishing tasks in a timely manner Assistant Manager
Cato's Department Store - Goldsboro, NC
August 2015 to February 2016
sales, scheduling, displays, bank deposits and opening/closing paperwork. Retail Sales Associate
US Cellular Co. - Goldsboro, NC
October 2002 to August 2015
I worked as a sales associate part time, then went to full time after 2 years. In 2010 I was promoted to floater for ENC where I covered for Sales managers and sales associates that were on leave of absent or vacation.
In this potition, I won top sales for ENC and for going above and beyond what was expected. Education
High school diploma in Marketing and business management Rosewood High school and Wayne community college - Goldsboro, NC 1990 to 1992
Skills
• Customer Service
• Customer Care
• Inventory
• Merchandising
• Operations
• Retail Management
• Sales
• Scheduling
• Team Building
• Training
• Retail
• Marketing
• Management
• Receptionist
• Cash Handling
• Microsoft Excel
• Payroll
• Store Management Experience
• Team Management
• Recruiting
• Profit & Loss
• Pricing
• Business Development
• Leadership Experience
• Management Experience
• Sales Experience
• Sales Management
• Strategic Planning
• Assistant Manager Experience
• Branding
• Planograms
• Product Development
• Project Management
• Loss Prevention
• Budgeting
• Market Research
• Account Management
Languages
• English - Expert
Certifications and Licenses
driver's license
November 2018 to November 2025
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