DARRICK JETER

**** * ***** ** ******, Az ***** 602-***-**** adz9ej@r.postjobfree.com

SUMMARY

Comptia A+ and Network+ certified professional with the ability to install, upgrade, repair, configure and troubleshoot and perform preventative maintenance on basic personal computer hardware and operating systems. Focus on solving all technical and user issues prior to escalation to the next level. Excellent communication skills. Exceptional business knowledge and experience; understands the role of technology in contributing to the revenue and profit of an organization.

KEY QUALIFICATIONS

Technology Needs Assessment

Customer Service Orientation

Hardware & Software Installation & Maintenance

Ticket Tracking

Helpdesk & User Support

Technical Support

Malfunction Resolution

Workstation Modification

Computer Maintenance

Technical Documentation

Status Communication

User Training & Support

Network Troubleshooting

Systems Configuration

Computer Security

PROFESSIONAL EXPERIENCE

First International Bank and Trust 6/21- 9/1/23

IT Support

Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment. Perform employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access. Administer, support, and maintain desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment

Tech Data, Phoenix, Arizona 2/19-5/21

PC Technician

Integrated PCs bios setup, burn in, driver install and configuration to QA and troubleshoot throughout the manufacturing process.

Tested the stability of systems after configuration changes or hardware upgrades.

Built computers and servers using build plans, and also performed level 1 troubleshooting

Information Technology Support Specialist 4/15-1/19

Centene Corp.

Respond to requests for new services

Document workflow of processes within the organization

Investigate, research and troubleshoot more complex IT related issues

Perform new user IT training and communication of IT policies and standards

Analyz and troubleshoot technology issues, support internal clients helping to keep employees productive.

Windows 10 support

Desk top and laptop support

Document issues using Service Now ticketing system

PFI Tech, Mesa, Arizona 2013-2014

Copy Technician

Maintain and repair copy equipment, including photocopiers, digital multifunctional copiers, fax machines, scanners and printers.

Clearing paper jams, changing toner cartridges and replacing or refurbishing worn parts. As copiers become more complex and integrated with computer technology.

Perform maintenance on computer network connections and other digital functions.

Native Staffing, Phoenix, Arizona 2012- 2014

Migration Technician

Maintains, analyses, troubleshoots, repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software and software systems.

Supports and maintains user account information including rights, security and systems groups.

TRISTAFF GROUP, Phoenix, Arizona 2012- 2013

Integration Tech

Integrated PCs and servers from bare bone to OS\software dump, bios setup, burn in, driver install and configuration to QA and troubleshoot throughout the manufacturing process.

Tested the stability of systems after configuration changes or hardware upgrades.

Built computers and servers using build plans, and also performed level 1 troubleshooting.

JCH COMPUTERS, Mesa, Arizona 2011-2013

Computer Repair Tech

Troubleshoot all windows platforms, up to win7 & 8 and related applications, replacing parts and patching\upgrading driver\software as needed.

Experience diagnosing, and resolving client issues with hardware, software installations, and upgrades.

Custom building computers per client request based on their needs and requirements.

Provided excellent customer service/support.

STIVERS SERVICES, Phoenix, Arizona 2012- 2012

Helpdesk support

Maintained network operability through proper monitoring software, documentation, diagrams

Installed, configured, repaired, maintained end user desktops/laptops via phone and in person corrected problems if found escalated issues when necessary.

Provided end user support using active directory and sccm. Addressed group permission and password issues.

Used ticketing tracking to resolve and keep track of issues.

TSA (TRANSPORTATION SECURITY ADMINISTRATION) - Phoenix, Arizona 2002 - 2011

Transportation Security Officer

Performed security screening of personal property. Operated 3D x-ray machines using OSARP (On-Screen Alarm Resolution Protocol) to identify dangerous or explosive objects in baggage and cargo.

Scanned and evaluated up to 20,000 pieces of luggage moving through explosive detection machines.

Maintained concentration in a stressful environment while effectively interacting with the public.

EDUCATION

Certifications: CompTIA A+, Network+ Dynamic Worldwide Training Consultants, Tempe, AZ 85282

Connelly Skill Learning Center, Pittsburgh, PA 15219

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