Flat No. ****,

Sanpada Bhakti Residency CHS Ltd.

Sector 11, Plot No 6

Near Juinagar Railway Station

Sanpada

Pin Code: 400 705

982**-***** (M)

Birth date: 29th August 1971

Mahesh Subramaniam

Experience:

A)Currently working with India’s reputed Insurance company, Kotak Mahindra Life Insurance Company Limited as a Financial Life Expert. (Free Lancer Agent)

Since August 2022 till present

Personal financial advisors assess the financial needs of individuals and help them with decisions on investments in Life insurance. Advisors help clients plan for short- and long-term goals, such as budgeting for education expenses and saving for retirement through investments.

Continuous interaction with individuals to understand their financial requirements and identify the best solution for them.

Generate leads, meet with clients, complete a financial needs analysis, and present them with customized financial proposals.

B) The Taj Mahal Palace and Tower, Mumbai)

Since July 1995 – till April 2021

Business Centre Supervisor

Organizing for conference rooms

Taking sole charge of Business Centre

Guest escorts for VVIP

Ensure accuracy in service billings and proper accounting.

In-charge of renting out to Guests, e.g., SIM cards and other equipment like Projector, Polycom (Speaker phone) and laptop for presentation.

Ensure proper upkeep of communication and Wi-Fi Internet. E.g., Assist Guests with Internet and e-mail facilities, fax management.

Assist Guests by timely troubleshooting.

Ensure Foreign currency conversions as per the daily rate.

Coordinating with leading courier companies

Consulting with admin related vendors and maintain all the bills and AMC for repair and maintenance of office equipment like copier machines, printers, Book binding machine and Lamination machine, courier company bills and sim cards sale to ensure smooth flow under the instruction and supervision of reporting officer.

Inventory and stock control of consumables and ensure sufficient supply.

Ensure timely reports of DBR (Daily Business Revenue) during month end.

Promote and print International Headlines and Newspapers as per guest request.

Constantly updating all the guest complaints, investigations and delivering an action plan for improvement.

ii) Front office Associate – Concierge, (Between September 2002 till November 2004)

Complete Co-ordination of arrival and departure of Guests

Provide airport services.

Co-ordination and liaison with custom authorities and Airlines staff.

Organizing transit and tourist hotel reservations in other Taj Hotels.

Organize private boats from external vendors.

Provide City information and Hotel information.

Minor guest errand – e.g., movie arrangements, florist co-ordination

Specific Achievements in the current role

Awarded as one of the best performers in the company during Client Satisfaction Survey and am a part of the STARS (Special Thanks and Recognition Systems) team of Indian Hotels Company Ltd.

Received innumerable commendation letters from Elite Corporate client groups.

Specialized Exposure:

Nominated for various Professional Promotion Programs:

Guest Handling Program

Fire Safety Program

Supervisory Development Program, Departmental Trainer

Computer Training

First Aid Training, Security Measurement and Awareness

Nominated for Cross Exposure Training in various areas which included Front Office Reception, Concierge, and Reservation, Banquets, Room Service, Housekeeping, First Aid classes and Security department.

C) Hindustan Pencils Ltd., Mumbai, India as a Computer Operator and Sales Co-coordinator (December 1994 – May 1995)

Coordination with sales and Purchase department

Customer service to consult with distributors.

Maintenance of stock data

Preparing reports on consumption level/ Inventory identification

Assisting in stock taking activities and data input on cost

D) TELCO Dealers and Leasing Finance Company Ltd,

(TATA Group) Mumbai, India

Accounts Assistant (May 1994 - November 1994)

Maintenance of database of various customers

Operation of various software packages such as Lotus,

WS Version 7.0, Fox Pro and Windows.

Continuous customer interaction

Collection of outstanding repayments from customers

Overseeing administrative matters independently including

cash

Education: 2003 MBA, Symbiosis University, Pune, India {Master Diploma in Business Administration from Symbiosis Institute of Management Studies- Marketing}

1994 B.COM, Mumbai University, Mumbai, India {Graduated in the Commerce faculty}

Diploma in Computer Systems Applications from Informatics Computer Institute.

Additional Knowledge: Completed basic French from IHCTM, Mumbai

Successfully underwent a specialized course on public speaking from YMCA Mumbai.

Proficient in MS office, Email, and Internet

Extra-curricular

Achievements: Adjudged as the Best Sportsman of the Year in 1988-89 during my final year in school

Represented the Inter School and Inter Collegiate Basketball championship

Represented the Central District Mumbai team in State Level Basketball Championships.

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