Support Specialist Technology

Robert Brockmann

**** ***** **. ************, ** 72076 · 501-***-****

adz9cw@r.postjobfree.com

Technology Support Specialist with 18 years of experience, with hardware, software, networking, and customer support.

Experience

09/2021 – 09/2023

Desktop Support/Work Station Deployment, Arkansas Blue Cross Blue Shield (contract through Divurgent)

Provided remote and deskside support. Worked with end users to troubleshoot issues in Windows OS and Microsoft Office 365. Used the ServiceNow ticketing system. Performed daily operations and maintenance. Imaged laptops and installed software. Set end users up on new laptops and transferred data from the previous work stations to the new ones. Walked new users through initial login and setup. Maintained records/logs of deployments and laptops on hand.

10/2014 – 06/2021

Global Service Desk, Unisys

Remotely assisted callers with PC issues. Used ServiceNow ticketing system. Provided support for Windows OS, Microsoft Office, software installation and upgrades. Set up users on network printers. Provided IOS support.

11/2010 – 10/2014

IT Field Technician, CompuCom

Set workstations with computers and necessary peripheral devices

Checked computer hardware (HDD, mouses, keyboards etc.) to ensure functionality. Installed and configured appropriate software and functions according to specifications. Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.). Maintained records/logs of repairs and fixes and maintenance schedule. Identified computer or network equipment shortages and placed orders. Updated and Configured Register Systems.

10/2008 – 11/2010

IT and Network Technician, Self-Employed

Set workstations with computers and necessary peripheral devices

Upgraded existing hardware and software programs.

Install and implement effective security systems.

Manage data backup and retrieval processes.

Troubleshoot problems with systems and programs.

06/2005 – 10/2008

IT Administrator, Deviance Metal Products

Assessed existing network servers, operating systems and security programs.

Upgrade existing hardware and software programs.

Install and implement effective security systems.

Manage data backup and retrieval processes.

Troubleshoot problems with systems and programs.

Education

May 2004

Technical Certificate In Computer Repair, Arkansas State University

Graduated with honors. Computer repair, and networking and A+ Training.

May 2003

Industrial Electronics Technology, Foothills Technical Institute

Graduated with Honors. C+ Training, Hydraulic Systems and Electrical systems

Skills

●Service Now

●A+ Field Technician

●Command Prompt Commands

●Telecommunications

●Imaging

●Windows OS and Office

●Bomgar

●Chrome, Windows Explorer

●Communication

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References

Nick Pullen – 501-***-****

Deborah Janisko – 501-***-****

Nick Lawhown – 501-***-****

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