Darnell Hill

**** ***** **** **, **** Bloomfield MI 48322 • 586-***-**** • adz9cv@r.postjobfree.com

Skills

Trained Hi-Lo Driver

Material Inventory Control

Trained Forklift Operator

Accurate and detailed oriented

Work History

General Manager

Hyatt Place Detroit/Auburn Hills MI 7/2022

10 plus years progressive experience in a hotel or a related field

Proficient in Windows operating systems Company approved spreadsheets and word processing.

Valid driver's license for the applicable state.

Able to convey information and ideas clearly.

Able to evaluate and select among alternative courses of action quickly and accurately.

Works well in stressful high-pressure situations.

Maintains composure and objectivity under pressure.

Effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary.

Ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

Effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.

Able to work with and understand financial information and data and basic arithmetic functions.

Conduct weekly staff meetings including weekly training sessions presented by managers and self-using the steps to effective training according to standards and the review of previous and future sales and operations efforts.

Meet all financial review dates and corporate directed programs in a timely fashion.

Hold a monthly financial review with all department managers and available supervisors.

Ensure that all department heads maintain budgeted productivity levels and standard checkbook accounting procedures.

Participate in required M.O.D. coverage as scheduled.

Maintain direct contact with and monitor the development of management trainees.

Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.

Prepare and conduct all management interviews and follow hiring procedures according to S.O.P.'s. Ensure that all managers are following the standards in their interviewing and hiring procedures for departmental staff.

Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.

Ensure that all employees receive fair and equitable treatment

Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.

Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.

Complete required corporate training modules and become certified to train those as required

General Manager

Courtyard by Marriott Indianapolis-South 5/2020 to 7/2022

10 plus years progressive experience in a hotel or a related field

Proficient in Windows operating systems Company approved spreadsheets and word processing.

Valid driver's license for the applicable state.

Able to convey information and ideas clearly.

Able to evaluate and select among alternative courses of action quickly and accurately.

Works well in stressful high-pressure situations.

Maintains composure and objectivity under pressure.

Effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary.

Ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

Effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.

Able to work with and understand financial information and data and basic arithmetic functions.

Conduct weekly staff meetings including weekly training sessions presented by managers and self-using the steps to effective training according to standards and the review of previous and future sales and operations efforts.

Meet all financial review dates and corporate directed programs in a timely fashion.

Hold a monthly financial review with all department managers and available supervisors.

Ensure that all department heads maintain budgeted productivity levels and standard checkbook accounting procedures.

Participate in required M.O.D. coverage as scheduled.

Maintain direct contact with and monitor the development of management trainees.

Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.

Prepare and conduct all management interviews and follow hiring procedures according to S.O.P.'s. Ensure that all managers are following the standards in their interviewing and hiring procedures for departmental staff.

Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.

Ensure that all employees receive fair and equitable treatment

Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.

Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.

Complete required corporate training modules and become certified to train those as required.

Assistant General Manager, 05/2019 to 5/2020

Home2 Suites By Hilton Atlanta Downtown – Atlanta, GA

•Overseeing and managing all departments and working closely with department heads on a daily basis.

•Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget Contracted special corporate rates from different companies needing hotel partners

•Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

•Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

•Oversee the operations functions of the hotel, as per the Organizational chart.

Assistant General Manager, 07/2016 to 05/2019

Towneplace Suites Sterling Heights – Sterling Heights, MI

•Facilitator and Operations Leader responsible for the daily operations of the staff to include extensive and above average service to guests

•Forecasting to maintain adequate staffing for proper service

•Ensuring all guests concerns & requests are accommodated promptly

•Manage Labor Costs and Expenses to maintain budget control for GOP

•Support to General Manager in all aspects for Success

Executive Meeting Manager, 10/2015 to 04/2016

Wyndham Garden Sterling Heights – Sterling Heights, MI

•Responsible for organizing the details involved with planning large and small events as well as meetings

•Made decisions regarding the meeting location, budget, and catering

•Making sure the event is accessible to all those attending, as well as securing any necessary supplies and materials.

•Arranging for stages, lighting, concessions, and transportation for guests and attendees may be your responsibility as well

Asst. General Manager, 06/2014 to 07/2015

Comfort Inn & Suites DFW South – Irving, TX

•Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance

•Liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues

•Discipline and replacement members as necessary to fulfill the needs of the property

•Ensure accounts are updated and processed weekly and reconcile financial accts & petty cash

Operations Manager, 12/2012 to 06/2014

Towneplace Suites By Marriott Park 100 – Indianapolis, IN

•Ensuring all guests concerns & requests are accommodated promptly

•Manage Labor Costs and Expenses to maintain budget control for GOP

•Interviewing Hiring and Disciplinary of all staff

•Ordering of all products to ensure proper functionality of all area of operations.

Night Manager, 04/2012 to 01/2013

Homewood Suites By Hilton – Indianapolis, IN

General Manager, 03/2009 to 12/2011

The Ultimate Sports Bar & Grill Cluster – Atlanta, GA

•Reconciliation of daily accounts for both locations

•Ensuring efficient scheduling/staffing for daily business

•Maintaining adequate inventory levels of both food and liquor

•Responsible for oversight of daily restaurant operations for two high volume food service & entertainment establishments.

Forensic Mental Health Technician, 04/2000 to 02/2010

Walter P. Reuther Psychiatric Institution - Westland, MI

•Responsible for court ordered psychiatric evaluations for inmates in the State of Michigan

•Assistance and implementation of daily care plan

•Document and record daily behavior for social services

•Enforce behavior modification plans as needed

•Monthly assessments and recommendations for care/treatme

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