TENESHA SMITH

*** ****** ***** **** ****, Texas

313-***-****

adz9cb@r.postjobfree.com

Objective

Seeking a challenging yet rewarding role with a company where I can use my 20 years of experience providing fast, accurate, and empathetic support to a wide range of customers and demonstrate exceptional problem-solving abilities but superior customer service experience onsite or remote. Experience

Percheron / Addison Group

Administrative Assistant 01/2023-07/2023

Responsible for variety of tasks to keep office flowing with process of entering invoices & some B2B collections. Job consists of entering invoices for various projects to distribute checks. Project management, communicating with other companies, filing, distributing emails, administrative support, Microsoft Office. Group 1 Auto/Robert Half

Customer Service Accountant 11/2022-01/2023

May work at times directly with customers to resolve billing or account disputes, prorate accounts, adjust accounts, issue credits and complete service requests. Cancellations of accounts & contracts, request checks to be sent out. A.C. Transport LLC (remote)

Operations Mgr 03/2019-10/2022

Made sure that goals were met by end month, overseeing hiring drivers, reviewing the shipping orders maintaining relationships with vendors, clients & B2B collections. Updated the database with insurance, mileage & billing. Daily inbound & outbound calls. Collect debt owed from brokers & other companies we ran loads for. TDECU/ Robert Half (call center)

Loan Resolution Counselor 01/2017-02/2019

Initiated outgoing calls as well as receiving inbound calls regarding accounts & delinquent loans, from personal loans to business loans. Educate and council members on loans and how to bring current with repayment schedules. Praying Angels Daycare (hybrid)

Virtual Administrative Assistant 05/2012-06/2016

Made outbound calls on applications received for enrollment, enter data entry into the system, handled parents accounts that received public assistance for their payments, made sure all documents were submitted & took inbound calls. Flagstar Bank (call center)

Loan Counselor 03/200*-**-****

Counsel mortgagers from low risk to high risk on their accounts with alternative solutions to prevent foreclosure on properties. Analyze & update customers financials & income, verified what best suit everyone in means to put on a repayment plan to collect pass debt that was owed to bank & get the customer back current & out of delinquency.

Education

HCC

Associate degree

Katy, Texas

Cooley High School

General Studies

Detroit, Michigan