Chanda Acharya

****, *** ********* *** # ***

Miami Beach Florida, 33414

413-***-****

Education

Westfield State University, Westfield, MA

Bachelor of Arts in Social Work, graduated in December 2018

Holyoke Community College, Holyoke MA

Certificate in Human Services, May 2016

Westfield High School, Westfield, MA

Graduated from Westfield High School Class of 2012

Certifications

Phi Alpha The National Honor Society from Westfield State University

Assessment & Clinical Understanding Training (Children’s Behavioral Health Initiative) program from UMass Medical School.

Work Experience

Genesee Health System

Child and Family case manager (Targeted Case Manager) Flint MI, September 7, 2021-June 2, 2023

Completed documentation per workflow timeline and content requirements.

Performed detailed follow-up patient assessments per case management plans and hospital policies.

Assisted clients with completion of applications and paperwork.

Skilled at working independently and collaboratively in a team environment.

Coordinated weekly patient care team conferences to facilitate development, monitoring and treatment plan refinement, achieving identified patient goals and outcomes.

Provided clients with recommendations to community resources.

Communicated with clients to develop social and psychiatric observations.

Monitored patients and assessed suicide risks.

Performed client assessments and developed treatment plans.

Observed and monitored client behavior and responses to treatment.

Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

Completed one-on-one counseling with broad range of clients suffering from mental health diseases and issues.

Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Developed and implemented comprehensive case management plans to address client needs and goals.

Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Monitored clients' progress and tracked client services to provide crisis interventions.

Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Developed and implemented safety plans for clients at risk of harm to provide protection.

Assisted clients in identifying community resources and connecting with appropriate services.

Documented client progress and activities in accordance with agency policies and procedures.

Conducted home visits to assess clients' home environment and provide support.

Jewish Family service of western Massachusetts May2018- March 2021

Therapeutic Training and Support /Refugee Mental Health Specialists,

●Maintained record of daily individual activities, behaviors and pertinent incidents for client analysis and assessment.

●Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement individualized Education plans.

●Helped clients develop new coping mechanisms and techniques to drive behavior modification.

●Encouraged socialization and engagement through in-home therapy, music therapy and social activities.

●Maintained regular contact with clients by calling and visiting client’s homes through in-home therapy service.

●Facilitated in home therapy session with master level clinician and individual client on a weekly basis.

●Facilitated in home therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.

●Documented all patient information, treatment plans, and patients’ responses in collaboration with Master level clinician.

●Provided tools for clients and families to communicate better and negotiate issues for improved family relationships and their individual well-being.

●Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.

Jewish Family Service of Western Massachusetts May2018-March 2021

Therapeutic mentor,

●Guided individual clients in development of skills and cognitive behavioral therapy techniques.

●Maintained and updated client’s records, including changes in service plans, treatment plans and progress.

●Encouraged individual clients to practice and use skills and strategies for confronting problems constructively.

●Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.

●Visited individuals in homes and attended group meetings with other agencies staff who were involved in a family to provide information on agency services, requirements and procedures.

●Developed and maintained courteous and effective working relationships with individual clients and other agencies staff.

●Worked with clients individually on a weekly basis to improve the client’s quality of life.

●Guided individual clients for therapy sessions with focus on self-advocacy, self-healing and empowerment.

Boston College School of Social Work partnership with Jewish Family Services of Western Mass

May 2018-March 2021

Research Assistant,

●Working with the Bhutanese refugee community of western Massachusetts on a research program of Children and advocacy.

●Carry out participant recruitment, data collection and intervention development work.

●Enrolling family into the program who meet the criteria on a particular program.

●Explained survey objectives and procedures to interviewees.

●Conducted survey interviews with participants regarding their mental health and children well-being.

●Explained questions in better details for interviewees to allow truthful answers.

●Interviewed individuals and families to assess needs and provide informational resources

●Collaborated with community programs leaders and advocates to make resources accessible to those in need during COVID-19 pandemic.

Jewish family service of western Massachusetts May 2018- March 2021

Family Support Specialist

Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.

Administered case management for dependent clients to provide counseling and formulate treatment plans to determine long term placement.

Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.

Conducted 1 per week in home individual and family counseling to help clients achieve goals and gain insight.

Liaised with community organizations and provided resources and treatment referrals.

Planned, promoted and managed parent workshops on assisting children in attaining academic success.

Parent Child Development Center of Westfield Head Start Sep 2017- May 2018

Family advocate intern,

●Worked with a diverse population with low- income families and children.

●Support children’s growth and development in a positive learning environment through a variety of services, which included early learning, health and family well-being.

●Supporting parents and families in achieving their own goals, such as housing, stability, continued education, financial security.

●Appropriately participated in the individualized family services plan meeting to ensure that the goals for the children and family are supported through classroom, childcare home, home visits and socialization times.

●Frequently updated child health in chart and requested referral to a provider or specialist if needed.

●Planned, promoted and managed parent workshops on assisting children in attaining academic success.

●Collaborated with families to assist in growth, development and education to increase potential.

●Visited homes of families and maintained appropriate contact as directed by agency procedures.

●Identified available community resources and programs for families of disabled children.

●Reported child abuse in accordance with legal standards of mandatory reporters.

Jewish Community Center of Springfield Ma June 2018-August 2018

Summer Camps Inclusive Counselor,

●Worked hand to hand with special needs children.

●Led groups of children safety through variety of camp activities.

●Implemented camp activities fostering physical, social and emotional growth.

●Cared for personal and health needs of disabled campers and supported them emotionally and helped them in various needs.

●Effectively communicated with campers and their family members and advocated for daily summer camp activities.

●Worked with children of varying age, interest, skill and developmental levels.

●Organized and guided group activities by leading, coaching and participating with campers.

●Participated in meetings to coordinate with other staff on campers ’progress, issues and goal achievement.

●Supported children by actively listening and offering encouragement.

University of Massachusetts—Amherst, Amherst, MA May 2016- September 2016

Research Assistant,

●Study on Mental Health in the Bhutanese community

●Collect data on mental health and nutrition through personal interviews.

● Trained for 24 hours as dietary survey interviewer.

Western Mass Elder Care, Holyoke, MA January 2012– February 2013 Caregiver,

●Assisted clients with daily living needs to maintain self-esteem and general wellness.

●Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

●Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

●Build strong relationships with clients to deliver emotional support and companionship.

●Provided safe mobility support to help patients move around personal and public spaces.

●Transported individuals to events and activities, medical appointments and shopping trips.

Lutheran Social Services, Westfield, MA April 2013- December 2015

Front Desk Receptionist, (Part time)

●Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

●Greeted clients at the front desk and engaged in pleasant conversations while managing check-in process.

●Prepared weekly employee work schedules for team members.

Strategic Technology Partners, West Springfield, MA January 2013-February 2015

File Management Assistant, (Part time)

●Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

●Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.

●Assisted coworkers and staff members with special tasks on a daily basis.

●Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

●Completed forms, reports, logs and records to quickly handle all documentation for human resources.

City of Westfield Youth Works Program, Westfield, MA June2012- August 2012

Tutor,

●Tutored middle and elementary school students in math, science in summer classes program.

●Administered feedback to students using positive reinforcement techniques to encourage and build confidence.

●Participated in training classes to improve tutoring practices and learn new tutoring techniques.

●Developed student-specific tutoring plans in concert with teachers, parents, and administrators.

●Managed schedule of weekly appointments helping students with homework, test prep, and advanced placement examinations.

●Demonstrated respect, friendliness and willingness to help wherever needed

Community Action-Parent Child Development Center, Westfield, MA Sept 2015–May 2016

Teacher Assistant,

●Worked with the lead teacher to monitor class schedules and take attendance.

●Supported student learning objectives through personalized and small group assistance.

●Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.

●Reviewed lesson material with students individually or in small groups.

●Collated classroom materials to help teachers prepare for daily instruction and activities.

●Assisted lead teachers with lesson plan creation and materials development.

Volunteer Experienced,

Active member of National Honor Society of Social Work Association (Westfield State University)

Community advisory Board member from Bhutanese refugee society of Western Massachusetts.

WIC program translated for Nepalese families involved in their program through family services.

Conferences,

Phi Alpha The National Honor Society Conference- Spoke on a panel about suicide prevention.

Refugee Child and Adolescent Mental Health Conference.

Special Skills,

●Able to Multi-task and can prioritize work as per the situation and urgency.

● Dynamic team player and flexible to work in many environments.

●Dependable worker, able to learn new skills quickly and adapt to new systems.

● Excellent interpersonal and communication skills

●Multilingual in three languages (Nepali, Hindi, and English).

●Computer skills: MSOffice (Word, PowerPoint, Excel), using all web browsers, website development

Reference:

Ashley Batsios (Supervisor) Genesee Health System, phone number: 989-***-****.

Chris Leamy (Supervisor) Genesee Health System, phone number: 810-***-****.

Aimee LaFear (Manager) Genesee Health System, office Phone number: 810-***-****, cell phone number: 810-***-****.

Mohamoud Abdirahman (Behavioral health assistant director) Jewish Family Services of Western Massachusetts, phone number: 860-***-****.

Saad Abduljabbar ( Supervisor ) Jewish Family Services of Western Massachusetts, phone number: 413-***-****.

Contact this candidate