GLORIA COLMENERO (***) *** - **** adz9bv@r.postjobfree.com

OBJECTIVE

To obtain a position that I can utilize my office organizational, and technology skills in a professional work environment.

EDUCATION

South Texas College Business Administration 2021,

South Texas College Office Specialist Certificate 2008 UTRGV Teacher Aide Certificate 2004

EXPERIENCE

Department of Family and Protective Services 2019-2023 Child Care Worker/Foster Parent (kinship program)

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.Analyzing information and evaluating results to choose the best solution and solve problems. Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Observing, receiving, and otherwise obtaining information from all relevant sources. Developing specific goals and plans to prioritize, organize, and accomplish your work. Virtual Assistant/Call Center (VA) 2016 - 2023

Prepare invoices, reports, memos, letters, word processing, and spreadsheet. Open, sort, distribute incoming correspondence, faxes and email. File, retrieve documents, records, and reports. Provide clerical support, cross train clerical staff organizing training material. Answer phone calls and direct calls to appropriate parties.

Endeavors (FEMA Emergency Shelter) Unit Care 5/2018-8/2018 Prepare, maintain records of client progress and services performed. Care for individuals during periods of incapacitation, family disruption, convalescence. Providing companionship in adjusting to new lifestyles. Instruct or advise clients on household cleanliness utilities, hygiene, and nutrition. Transport clients to locations outside the home, class, cafeteria, gym or recreational fields. Manpower (FEMA Disaster Relief Project) CSR/Call Center 10/2017 - 11/2017 Bilingual call center position FEMA assistance, verified accounts, or complaints to resolve customers issues as to inspection. Resolve customer service by requesting a stop payment or checks. Complete contract forms, prepare change of address or contact information on file, issue service discontinuance assistance by mail or over the phone.

2

City of San Antonio, Department of Human Services, Family Assistance Division, Administrative Associate/Call Center 12/2016 - 10/2017

Prepare invoices, reports, memos, word processing, spreadsheets prepare daily and weekly reports for co nsideration supervisors. Filing and retrieving documents, records, and reports. Provide clerical support to other departments. Supervise and train other clerical staff with material. Answer phone calls and direct calls to appropriate parties or take messages. Tri - Starr Group Administrative Associate/Call Center 5/2016 - 12/2016 Prepare invoices, reports, memos, word processing, spreadsheets prepare daily and weekly reports for co nsideration supervisors. Filing and retrieving documents, records, and reports. Provide clerical support to other departments. Supervise and train other clerical staff with material. Answer phone calls and direct calls to appropriate parties or take messages.