Gary Ellis adz9bg@r.postjobfree.com • 252-***-****

LinkedIn • Nashville, NC

Highly analytical and detail-oriented professional offering a wealth of transferable skills and existing expertise in performing research and remediation functions, and loss prevention activities; well-prepared to excel in a Background Verification/Fraud Prevention role. QUALIFICATIONS SUMMARY

Fraud Prevention & Data Entry

● Analytical and resourceful professional

with a proven track record in identifying

and preventing fraudulent activities.

● Proficient in accurately entering and

managing large volumes of data with

exceptional precision and speed.

● Strong knowledge of industry best

practices and regulations related to fraud

prevention and data entry.

Background Verification

● Detail-oriented professional with expertise

in identifying and processing eligible loans

by checking backgrounds and customer

profiles.

● Trustworthy and discreet professional with

a demonstrated ability to handle sensitive

and confidential information.

● Proficient in utilizing industry-leading

software and tools to enhance efficiency

and accuracy in background verification

processes.

Key Strengths

● Critical thinker with the ability to work

well under pressure and time constraints to

make decisions that will support the

corporate mission.

● Sharp and adaptive; able to quickly learn

and apply new concepts, techniques, and

technologies.

EDUCATION

Completed coursework towards a degree in

Business Administration

Pensacola Christian College Pensacola, FL

LICENSES & CERTIFICATIONS

Aveta Business Institute: Six Sigma White Belt,

4/2017

EXPERIENCE HIGHLIGHTS

PNC Bank, Nashville, NC 6/2021 – 9/2023

Home Equity, Loan Processing Analyst

Managed a high volume of incoming calls from Branch Representatives, providing timely and accurate support on active Home Equity applications. Collaborated with a team of Branch Representatives to address inquiries and concerns efficiently, ensuring high levels of customer satisfaction. Utilized excellent communication and problem-solving skills to resolve customer questions and issues related to their pending Home Equity applications. Demonstrated proficiency in navigating and utilizing the PNC Home Equity technology platform, assisting customers with account management and troubleshooting. Developed a strong understanding of the Home Equity application process, enabling effective guidance for both Branch Representatives and customers.

● Recognized for consistently delivering exceptional customer service, resulting in a high level of customer satisfaction and positive feedback.

● Streamlined the process for assisting Branch Representatives with Home Equity applications, improving efficiency and reducing response time.

● Successfully upsold additional PNC products and services to customers during customer support interactions, contributing to increased revenue and customer loyalty. PNC Bank/US Tech Solutions, Nashville, NC 9/2020 – 6/2021 Home Equity, Loan Processing Specialist

Collaborated with underwriters to streamline processing tasks and improve efficiency. Verified homeowners’ insurance coverage by proactively contacting insurance companies and agents. Efficiently reviewed and indexed personal documents to expedite application processing. Proactively communicated with applicants to resolve issues related to credit report freezes and missing documents. Utilized Excel worksheets to manage and track processing follow-ups, ensuring timely completion. Provided training and support to new hires, enabling them to quickly become proficient in processing procedures.

● Developed and implemented a streamlined process for verifying homeowners’ insurance coverage, resulting in a 20% decrease in processing time.

● Successfully resolved credit report freeze issues for 95% of applicants, ensuring the timely completion of their applications.

● Received recognition for consistently exceeding performance expectations and providing exemplary training and support to new hires. Wachovia Bank/Wells Fargo Bank, Winterville, NC 9/2007 – 3/2020 SCRA Center of Excellence, Research/Remediation Associate Assessed eligibility of automobile loans for Military Benefits on a daily basis, adhering to Wells Fargo Policy. Implemented SCRA guidelines to determine the availability of Military benefits for customers. Facilitated effective communication with Military customers to gather essential information for the assessment process. Managed escalated calls from customers, resolving issues promptly and ensuring customer satisfaction. Conducted cold calling to reach out to customers with severely delinquent automobile accounts. Utilized skip-tracing methods to locate and contact delinquent automobile account holders for further communication.

● Successfully identified and processed eligible automobile loans for Military Benefits, ensuring compliance with Wells Fargo Policy.

● Consistently achieved accurate and efficient determinations of Military benefits under the guidelines of SCRA.

● Improved efficiency in handling escalated calls, resulting in a higher rate of satisfactory resolutions for customer issues.

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