Customer Support Service
Resume:
[ ADEWALE OLADIMEJI
adz9ac@r.postjobfree.com
Objective:
Dedicated and customer-focused professional with [9 years] of experience in providing exceptional customer support. Seeking to leverage my strong communication skills, problem-solving abilities, and a track record of exceeding customer expectations to contribute Support Representative.
Professional Summary:
9 of experience in customer support roles, demonstrating a proven ability to handle customer inquiries, resolve issues, and maintain high customer satisfaction levels.
Proficient in utilizing various customer support software and CRM systems.
Exceptional communication skills, both written and verbal, with a strong emphasis on active listening and empathy.
Adept at multitasking, prioritizing tasks, and adapting to fast-paced environments.
Strong problem-solving abilities, with a history of resolving complex customer issues efficiently.
Work Experience:
Customer Support Specialist
Samsung
Chicago IL
Nov 2019 – August 2023
Lead a team of customer support representatives, providing guidance and support to improve team performance and achieve service targets.
Managed and resolved escalated customer issues, ensuring timely resolution and maintaining high customer satisfaction levels. Also repair customer hardware remotely
Collaborated with cross-functional teams, including product development and sales, to address complex customer problems and implement effective solutions.
Resolving Https issue error message and vpn errors
Supporting Samsung Field engineer on site for solve issue on radio and BBU
Installation,commissioning and integration and testing of BBU’s
Utilized CRM tools to track and analyze customer support metrics, resulting in a 15% improvement in response times and a 10% increase in customer satisfaction.
Customer support Specialists
NOKIA
Irving Texas
Jan 2018 – Oct 2019
Assisted customers in navigating the company's website, resolving login issues, and providing guidance on product selection.
Handled a high volume of inbound calls, consistently meeting or exceeding call volume and quality targets.
Contributed to the development of a comprehensive knowledge base, resulting in reduced call escalations.
Addressed billing inquiries, processed payments, and assisted with subscription renewals.
Participated in regular training sessions to stay updated on product updates and customer service best practices.
Customer Support Representative
Glow Networks
Irving Texas
Jan 2014 – Dec 2017
Responded to customer inquiries and resolved issues via phone, email, and chat, consistently achieving a 90%+ customer satisfaction rating.
Demonstrated product knowledge and provided detailed explanations to assist customers in making informed decisions.
Processed customer returns, refunds, and exchanges, maintaining accurate records in the company's CRM system.
Collaborated with the technical support team to escalate and resolve complex technical issues, reducing average resolution time by 20%.
Conducted follow-up calls and emails to ensure customer issue resolution and gather feedback for continuous improvement.
Customer Service Associate
Education:
Bachelor of Arts in Computer Science
[University of Ibadan Nigeria 2010
Skills:
Customer Service
Communication (Verbal and Written)
Problem Solving
Active Listening
Conflict Resolution
CRM Software (e.g., Salesforce)
Multitasking
Technical Troubleshooting
Time Management
Adaptability
Team Collaboration
Data Entry
Certifications:
Contact this candidate