Francisca Nchama Ndong

San Bernadino, CA *****

202-***-****

adz987@r.postjobfree.com

Summary

Trilingual, in Spanish, French, and English, with 4 years of experience in an accounting office environment. Multi-functional with the ability to manage a 3-line phone system, record keeping, and high-volume business inquiries. Highly energetic, excellent individual and group work ethic, and always willing to learn on short notice and with total dedication.

Skills

-Multi-line telephones skills

-Business operations understanding

-Meticulous and organized

-Organization and efficiency

-Record and bookkeeping

-Data entry

-Multitasking and prioritization

-Microsoft Office Specialist Certified

-Simultaneous and consecutive interpretation

Trilingual (First language Spanish, Fluent in French, and English)

Work Experience

January 2022 - present

Citibank, Pennsylvania Ave SE- priority assistant branch manager

Provide a warm, friendly, and welcoming atmosphere for both employees and customers, resolve customer complaints promptly and efficiently, and communicate personally with customers to ensure customer satisfaction.

Ensure that the branch personnel comply with federal and state laws.

Assist the Branch Manager in achieving sales targets and projected profit, developing action plans to enhance operational controls, and optimizing customer service.

Assist the Branch Manager in implementing business development strategies. for an assigned branch.

Select, train, supervise, and evaluate the branch staff to enhance individual productivity and enable them to function according to the job description, ensuring the facility is kept clean, safe, and orderly.

Manage daily operations of the branch in the absence of the Branch Manager.

Acquires new relationships and deepens existing relationships through cross-selling relevant products and services while delivering a remarkable client experience.

Build referral business opportunities through centers of influence (COIs) and recommend strategies to grow the consumer and small client base.

Handle small business credit requests up to 100k, recognize/escalate larger lending opportunities, and cross-sell treasury/and related small business products.

Recognize transaction needs of clients and educate clients on service and digital channels for assisting with self-service.

Perform calling activities including outbound sales as well as follow-ups.

Coach tellers and other branch staff on products/special programs, identifying client needs, and providing appropriate referrals.

Understand and comply with Citibank policies, standards, and procedures to ensure the security of the bank and clients’ assets.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding of Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and reputations, adhering to policy, applying sound ethical and business practices, and escalating managing and reporting control issues with transparency.

May 2021- present

Inova Alexandria Hospital, Seminary Road - interpreter

Help non-English-speaking patients communicate with doctors, nurses, and other medical staff in person, over the phone, or via Zoom.

Responsibilities displayed on sample resumes of Medical Interpreters include interpreting for families at a hospital or at the patient's home with regard to doctor visits, medical updates, and equipment training.

Assisted during admissions, examinations, consultations, procedures, and many other provider-patient encounters.

Utilized, maintained, and supervised a network dedicated to tracking statistics of therapeutic sessions. Statistics were vital to secure Federal and State budgets.

Volunteered after hours to assist parents/patients who needed translation or interpretation services

August 2020- January 2022

Wells Fargo, Washington Blvd - personal banker

Recommending and explaining banking services and products to clients based on their needs.

Managing client bank accounts, including opening and closing accounts, and overseeing transactions.

Presenting and selling banking services and products to existing and prospective clients.

Refer clients to in-house financial experts, such as mutual funds, and trust management, when necessary.

Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary.

Processing applications for credit cards, safe deposit boxes, and loan requests.

Verifying bank policy details upon client request.

Discussing bank policies and procedures and any changes affecting policies and procedures, with clients.

Resolving client queries and complaints.

Performing administrative duties such as data entry, as needed.

July 2019- April 2020

Aldi, Columbia Pike – assistant manager

Serve as acting General Manager (GM) when GM is away

Directly assist the General Manager

Liaise between managers, customers, and employees

Hire, train, schedule, and manage employees in daily tasks

Training new employees

Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately

Keeping track of inventory and making sure every area is fully stocked

Ordering supplies as necessary and coordinating product deliveries with suppliers

Covering the responsibilities of staff members who are unable to work their shift

Addressing customer complaints and satisfying their needs in a professional manner

Maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees

Balancing the cash drawer at the end of a shift and recording sales numbers if applicable to their employer

Opening or closing the business when working the first or last shifts of the day

Communicating ongoing tasks or issues to the following shift manager

Educating the staff on safety guidelines, customer service, and standards for cleanliness

Communicating with staff regarding new company procedures, sales incentives, and product information

Monitoring compliance with safety standards and federal, state, and company guidelines

Setting performance goals with team members and encouraging them to meet those goals

OCTOBER 2015 - MARCH 2019

Toyota Motor Sales, Malabo – Accounting

Preparing financial statements

Examining and analyzing a company's accounts

Ensuring compliance with financial reporting and other standard accounting procedures

Managing all accounting transactions

Preparing budget forecasts

Reconciling accounts payable and receivable

Ensuring timely bank payments

Computing taxes and preparing tax returns

Generating financial reports that display the company's profits, equity, and cash flow

Complying with all company, local, state, and federal accounting and financial regulations

JUNE 2012 – SEPTEMBER 2015

Toyota Motor Sales, Malabo - Sales representative

●Tracked warehouse contents continually, maintained constant awareness of stock levels, and performed monthly formal inventory reviews.

Effectively controlled the release of proprietary and confidential information for general client lists.

●Trained internal staff members on administrative processes, work instructions, and procedures to facilitate consistent and seamless company operations.

●Successfully led key projects which resulted in sales.

●Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.

JAN 2010 - MAY 2012

Grant Hotel, Bioko Norte - Receptionist

●Prepared, compiled, and filed documents as well as reports presented to various parties.

Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff, and leaders.

●Kept the reception area clean and organized to offer a positive first impression to every visitor.

●Provided clerical support to all team members to improve office efficiency and enhance productivity.

●Developed reports and documents with Word Office by taking dictation and transcribing meeting notes.

Education

January 2023

Virginia Institute of Interpreting – Professional interpreter program (40 hours)

March 2019

University National of Equatorial Guinea, Bioko Norte – Master’s degree in finances

MAY 2016

University National of Equatorial Guinea, Bioko Norte – Master’s degree in accounting

MAY 2012

University National of Equatorial Guinea, Bioko Norte - Business Administrative

DEC 2009

Rey Malabo HS, Bioko Norte- General Studies

High School diplomat

References

Upon request

Contact this candidate