Southwest Full Time Access Transitional Care
Resume:
Shirley M Martin
February 6, 2023 ********@*******.***
HISTORY
Cuyahoga Metropolitan Housing Authority
Eligibility Specialist
Selected to determine eligibility for the Housing Choice Voucher Program (HCVP) by performing annual recertification, home visits personal interviews and processing interims.
• Analyze and calculate financial information obtained from the applicants to determine eligibility.
• Selected as the sole Shared Housing Eligibility Specialist for home visits to disabled participants.
• Selected as the Eligibility Specialist for the Pilot Program of On-Line Interim Filings.
• Nan McKay Certified Housing Eligibility Specialist.
• Gather and Classify information to determine HCVP participants rental portions.
• Analyze financial data and communicate those findings to the participants.
Cuyahoga County Board of Commissioners
Health and Nutrition Specialist (Formerly Welfare Department)
Case Manager
Selected to determine eligibility for multiple programs, follow program guidelines, collect and enter data, compute budgets and verify eligibility documentation. Receives and investigates information concerning lost, stolen or undeliverable assistance checks. Attends State Hearings, refer cases of suspected fraud and overpayments. Manage caseloads of single individuals up to 245 cases and families with children up to 425 cases.
• Determine eligibility for food stamps, Medicaid, PRC, day care, disability assistance. Collect comprehensive and complete data and enter into the computer system known as CRIS-E. Explain to the participants their rights and responsibilities and other related services available to them to enhance the quality of one’s life.
• Receive and investigate information concerning assessment of Food Stamp applicants to assess their employability and to identify key barriers or assets in reaching self-sufficiency.
• Provide outreach to eligible food stamp and Medicaid individuals. Attend community meetings as needed to assist in application completion for the Healthy Start Program, QMB and SLMB.
City of Maple Heights – Maple Heights, Ohio
Assistant to Director, Economic Development
Selected to administer Federally Funded Programs to residents of Maple Heights based on income guidelines. Created databases for Land Bank Parcels, Space Availability Listings and surveys for 10,820 registered residents of Maple Heights.
• Managed Home Exterior Maintenance Program increasing participation from 20 to 28 residents per year.
• Managed HELP, a county funded program quarterly increasing the closure to 90% in 90 days.
• Organized, researched and implemented the City’s website generating a decrease in telephone calls by 45%.
• .Managed the sale of parcels, (green space) in the City of Maple Heights Land Bank resulting in a decrease by 28%.
• Created and published a quarterly listing of “For Sale “and leased properties increasing commercial occupancy by 33%.
OASIS MANAGEMENT OFFICE – Bedford Heights, Ohio
Office Manager
Promoted to Office Manager to increase productivity, improve staff modeling for an effective work balance of existing personnel. Implemented revised office procedures and created new and effective documents. Managed four office employees resulting in increased rental units by 30%.
• Verified financial data of all applicants to include background checks, credit bureau checks, and employment history data.
• Scheduling of appointments by office staff increased 32% for potential rental unit turnovers.
• Verified and prepared hourly payroll staff’s time sheets reducing loss revenue by 3%.
• Scheduled employees workdays to efficiently increase calls answered at 96% and calls on hold to two minutes resulting in higher rental unit rate.
• Created a completed listing of all units by bedroom size, available units, future move out units and vacant units by month.
Internal Revenue Service, Cleveland, Ohio
Revenue Officer, Quality Analyst, On-the- Job Trainer, Instructor, Manager
Reviewed assignments, gave advice and technical guidance to new hires. Evaluated the performance of each new employee, through probation. Identified training and developmental needs, studied workload trends, interpreted and implemented new laws and procedures. Analyzed inventories and activity reports to evaluate work accomplishments, staff efficiency and plans for future services and requirements.
• Revenue Officer collected delinquent taxes and returns on an assigned inventory totaling over $2.5 million dollars.
• Audited records to prepare tax returns, reviewed accounts receivables to determine available assets for tax delinquency with 100% accuracy.
• Prepared Daily Transaction Register detailing all funds and delinquent returns collected with 100% accuracy.
• Lead Instructor for new Revenue Officer hires with a retention rate of 98% at the conclusion of training.
• On the Job Trainer, five years for all new hires maintaining a 100 % retention rate.
• Received Outstanding Superior Performance Awards and Office Employee of the Year for six years.
EDUCATION
Cleveland State University; Cleveland, Ohio Bachelor of Science – Education
TRAINING/ COMPUTER SKILLS Volunteers
Word, Word Perfect, Excel, Power Point, Access American Red Cross - Since 1992
Lutheran Ministries/City Mission/ Food Bank
Contact this candidate