General Manager Customer Care
Resume:
Marialuigia Vilella
Counselor In Help Needed
Naples, FL 34112
adz96i@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Owner/Operator
La Casa Dell’Anima Italian Market & Café - Naples, FL July 2020 to September 2021
Chef
Customer care RRP
FHM
schedule
inventory
President Owner
ASSOCIAZONE CULTURALE E RICREATIVA B&B AND RESTAURANT March 2010 to Present
General Manager Customer care Rappresentative
New York Pizza and Pasta - Naples, FL
April 2018 to September 2018
Import/Export sales manager / Interpreter English-Spanish Customer Care Specialist
Euro Fruit
June 2016 to February 2017
Interpreter of English and Spanish
General Manager Customer Care Rappresentative
Antica Bari Restaurant - Bari
June 2010 to January 2014
Social Service Officer
Aurea Salus srl - Bari
January 2007 to March 2010
Special Education Teacher
Private Familys - Bari
February 2006 to March 2007
Teaching special needs child using Montessori methods Occupational therapist
Elia Domus srl - Bari
January 2005 to December 2006
Owner/ Barista / bartender
DISCOBAR
January 1997 to December 1999
Senior clerk Executive Secretary General
APULIA SALUS SRL PRIVATE HOSPITAL
June 1991 to March 1997
agenda of the General Manager
Employee relations / human resources
Education
Bachelor's in professional educator in the field of child distress, deviance and marginalization
University Aldo Moro Bari Italy
September 2005 to September 2008
Counselors in Help Needed in Mental and abuse
University of Bari Italy
2005
CERTIFICATE in ENGLISH COURSE
BRITISH SCHOOL
1999
Diploma Ecozoophil Guard
Time4dog
High school or equivalent in PET THERAPIST
Time4dog academy
Skills
• DATA MANAGEMENT (5 years)
• MS OFFICE (10+ years)
• PROJECT MANAGEMENT (8 years)
• Inventory Management (5 years)
• Payroll
• Scheduling
• Team Building
• Training
• inventory (5 years)
• retail sales
• Microsoft Word
• Word
• Operations
• Time Management
• Word Processing
• Computer Literacy
• Social Work
• Administrative Experience
• Human Resources
• Interpretation
• Restaurant Management
• Special Education
• Translation
• English
• Hospital Experience
• Program Development
• Research
• Spanish
• Teaching
• Writing Skills
• Multilingual
• Case Management
• Public Relations
• Organizational Skills
• Conflict management
• Data entry
• Customer service
• Sales Management
• Management
• Recruiting
• Employee Orientation
• Personal Assistant Experience
• Office Management
• Program Management
• Medical office experience
• Home Care
• Medical Terminology
Languages
• Italian - Expert
• Spanish - Fluent
• English - Expert
Certifications and Licenses
occupational therapy
Manager Serve Safe
October 2020 to October 2025
Food Handler Certification
Assessments
Personality: Hard-Working — Proficient
September 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Verbal Communication — Proficient
May 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Focus & Orientation — Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Cognitive Ability — Proficient
February 2020
Combining pieces of information to form general rules or conclusions. Full results: Proficient
Working with MS Word Documents — Familiar
December 2019
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar
Administrative assistant/receptionist — Familiar
May 2020
Using basic scheduling and organizational skills in an office setting. Full results: Familiar
Project timeline management — Proficient
June 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Cognitive ability — Proficient
February 2020
Combining pieces of information to form general rules or conclusions. Full results: Proficient
Attention to detail — Completed
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Supervisory skills: Motivating & assessing employees — Completed February 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Completed
Front desk agent (hotel) — Expert
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Customer focus & orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Patient-focused care — Highly Proficient
May 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient
Administrator — Familiar
April 2020
Personality and problem-solving skills.
Full results: Familiar
Customer service fit — Familiar
May 2020
Measures the traits that are important for success for customer service roles. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
Project Management
Team Collaboration
Solid oral communication
Conflict resolution
Extremely organized
Team Leadership
Data Management
Evaluation and analysis of the customers/markets
Processes management and risks analysis
Staff development
Excellent knowledge of MS Office
adz96i@r.postjobfree.com
USA
2364 Florida Ave 34112
Naples Florida
Contact this candidate