Erin McCarthy

*** *********** **** ***. ***, Hampton NH 03842

adz95j@r.postjobfree.com - 603-***-****

SUMMARY OF QUALIFICATIONS

Detail oriented professional in Data Entry with Microsoft Office, phone communications, gives excellent customer service. Secret Clearance valid till 2032 SKILLS

● Data Correction

● Sorting and Labeling

● Quality Assurance Processes

● Photo Imaging

● Correspondence Tracking

● Records and application Scanning

and Storage

● Financial Analyst

● Financial Consultant

● Customer/Patient Confidentiality

● Customer Service Advisor

● Administrative Support

EDUCATION

Northern Essex Community College, Haverhill MA. 2013-2017 Prerequisite for nursing; Health

● Health Care Administration, Health Care Management

Dean's List Award 2013

Seacoast Career School, Manchester NH Campus 2012

● Perfect attendance

Seacoast School of Technology 2002-2004

● Perfect Attendance

● Director's List

● FFA(Future Farmers of America) State Treasurer 2004-2006

*Awards Received: NVTHS(National Vocational Technical Honors Society, Most Outstanding, Spark Plug Award, 2003 State Silver Star in SAE(Sales Agriculture Experience Exeter Area High School, Exeter NH

● Graduated 2000-2004

Courses / Tests and Other Training Completed

NAP(BNational Phlebotomy Association Certificate CMA(Certified Medical Assistant Certificate BLS(Basic Life Support) EPA Certification Compliance for Handling Pesticides Inter VeterinaryTechnology Computer 101

Electronic Health Records I MA Clinical Fundamentals Introduction to Medicine I Health Care Processes

Professional Computer Skills/Windows/Word/Excel Introduction to Medicine II Electronic Health Records II Anatomy & Physiology I Career Development Anatomy & Physiology II

Pharmacology Anatomy & Physiology Fundamentals

MA Clinical Procedures Medical Terminology II

Lab Techniques/CMA Medical Computer Skills

Courses / Tests and Other Training Completed Continued… Allied Health Externship Introduction to Psychology Physiological Chemistry Healthcare Law & Ethics

MOBE(My Online Business Education) BAT(Basic Aid Training) Active Shooter Training Harassment in the Workplace Training Bloodborne Pathogens Training HIPAA Training

Variety of Customer Service Trainings Management Training 101 Through Lowe’s WORK EXPERIENCE

Passport Service Associate Level II 2022-Present

Altron Inc. Portsmouth NH.

● Understanding and utilizing policies and procedures within the Production departments

● Above meeting production requirements

● Perfect attendance

● Follows standard operating procedures and follows internal controls guidelines

● Self motivated to complete goals

● Proficient in Mail Open, Mail Out and Quality Control Deli Clerk

Market Basket, Seabrook NH. 2021-2022

● Customer Service

● Answering, transfer calls and overhead page system

● Responsible for sharpening slicers

● Professional on stocking display and coolers with fresh product and up to date prices

● Expert on custom slicing per order

● Create Deli food platters for custom orders

● Clean and sanitize all work stations, and machinery Warehouse Operator 2021

Techneeds, Portsmouth NH.

● Responsible for shipping, picking, receiving orders using SAP

● Conduct quality control on non power equipment products before packing specific orders pertaining to the patient's house plan by their doctor.

● Certified to ship lithium batteries and other technical equipment Team Lead Customer Sales Specialist 2004-2012

Lowe's Home Improvement, Seabrook/Epping/Greenland NH.

● Trains new employees about department and Customer Service

● Performed routine data entry or document management.

● Responded to in-person and telephone requests for information from general public and Venders

● Processed payments forCredit cards and returns, maintained accurate drawers, issued receipts and updated account balances.

● Stayed up-to-date on Policies, and licensing requirements to complete accurate and efficient reviews.

● Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.

● Financial Analyst for Payroll department

Home Décor Associate 2014-2012

Lowe’s Home Improvement, Epping NH.

● Customer Service

● Train new department associates

● Connected with vendors about the products sold, presented to the public

● Delegated and maintained a clean department organized; front faced and down stocked product in the isles

● Documented cycle counts and Inventory

● Ordered and received live nursery plants

● Licensed for operating all power equipment

● Responsible for ordering customize window treatments for customers

● Conduct Transparency between Installers and Customers with order status and notifications

● Responsible for order and contract management

● Responsible for project account management

● Expert with Levolor Co. Window treatments, and Knowledge with other competitors Bali and Graber

● Responsible for knowledge with technical manuals to understand equipment and controls

● Responsible for conducting machinery troubleshooting and maintenance on needed service equipment

● Manage for scheduling and ordering repairs, replace broken or malfunctioning components

● Analyzed functions of machinery to ensure machines were operating properly

● Adjust and calibrate equipment and machinery

● Licensed to operate Order Picker and Narrow Reach Truck

● Financial Analyst for Payroll department

Owner and Principle

Detailed Cleaning by EM LLC., Hampton NH 2018 – 2020

● Responsible to setting up and operating a full-service residential cleaning service

● Responsible for new client acquisition and retention through exceptional service

● Implemented and maintained all accounting, billing and scheduling systems

● Active in networking and efficiency

Housekeeper 2016 –2018

Wingate Salon and Spa, Stratham NH

● Bake and prepare decadent treats for clients, setting up and serving for spa parties, special events and teas.

● Laundry services and general house cleaning.

● Dependable, responsible, able to work independently and have exceptional customer service/care Team Lead Client Success Manager

Oculus Health, Portsmouth NH 2016 – 2018

● Achieved Startup company into a business

● Carried a caseload of over 2,000 patients from 14 clinics

● Supervised 6 specialists

● Train new onboarding associates

● Assisted care managers with clinical information and protocols of situational training

● Responsible for Transparency between the clients and patients through various EMRs

● Ensured customer retention by maintaining excellent relationships with all named accounts.

● Created set comprehensive guidelines for specialists’ protocols to help the team with facilitating, prioritizing and resolving client needs and concerns.

● Leveraged all tools and resources to ensure an effective flow of data and information between Sales and Operations.

● Responsible for continuing education to the client on new updates within the Oculus Health technology.

● Ensured compliance with company polices and government regulations with HIPAA(Health Insurance Portability and Accountability Act.)

● Initiated administrative tasks for the client thoughtfully, thoroughly and promptly.

● Educated new clients on Oculus Health to ensure a thorough understanding of how the team will help manage their healthcare needs.

● Electronic Medical Record and Electronic Healthcare Records analyst

● Preventative Health analyst

● Chronic disease analyst

Medical Assistant

Lahey Health & Medical Center, Peabody MA. 2013 - 2016

● Responsible for front office workflow

● Analyzed preventive /chronic care health compliances company polices and government regulations with HIPPA

● Collected and tested urine specimens. Setup and assisted with thyroid biopsies

● Conducted weekly/ monthly inventory checks and maintenance:

● Book patient appointments using IDX and EPIC: Control patient billing using MetADapus

● Input Patient labs/results using LCMC and EPPIC software. Que in Medication refills to providers using EPIC.

● Verified Prior Authorization requests, orders for PT1 various

● Placed medical Insurance requests; Oxygen Assessment Orders, and Health Maintenance

● Experienced in 11 different Specialties;

General Internal Medicine, Family Practice, Endocrinology, Urology, Otolaryngology, General Surgery, Sexual Function, GYN, Pulmonary, Medical Weight Loss, Orthopedic Surgery Grocery Clerk

Market Basket, Seabrook NH. 2010-2011

● Stocked merchandise, clearly labeling items, and arranging according to size or color.

● Maintained effective team member communication.

● Answered customer questions and provided detailed product information.

● Greeted customers and directed them to requested products.

● Conducted inventory and restocked items throughout the day.

● Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.

Cashier

Market Basket, Seabrook NH. 2001-2006

● Conduct great customer service

● Financial Analyst

● Cash Out customers at registers

● Responsible with money

● Expert on counting back change

● Clean and sanitize work stations

● Responsible with State WIC(Women Infants and Children) Vouchers LEADERSHIP

Future Farmer of America Program, Participated in Seacoast School FFA Program (Future Farmers of America)

● Received school credit from National FFA Organization for applying academic skills in school environments

● Received the Silver SAE Proficiency award 2002

● Received Greenhand FFA Degree 2003

● Honor Roll 2002-2003

● Awarded outstanding Student, Certificate of special recognition, and academic excellence 2004

● FFA New Hampshire's State Treasurer 2004-2005

● Constructed Programs of Activities (POA) to help students with academic and personal growth in agriculture

● Obtained FFA Chapter Degree 2005

COMPUTER SKILLS

● MS Word; MS Power Point; MS excel; Google Drive; Social media literacy, Skype, java, Adobe and other equivalent Programs, Outlook, Microsoft Teams

● National Passport Center: TDIS (Travel Document Issuance System), PRISM

● Billing systems: MetADapus

● SAP (Shipping/Receiving)

● Appointment bookings: LCMC

● Familiar with; Encrypted EMR/EHR Software systems: EPIC, eClinicalWorks, Nexgen, Allscripts, Achart, Practice Fusion, AthenaHealth, Amazing Charts

● One Note

● Google Docs/Excel

● Microsoft Paint

● TDIS

● PeopleSoft

● Outlook

ADDITIONAL SKILLS AND COURSEWORK

● Secret Clearance through the National Passport Center

● Proficient in Microsoft Office products

● How to discipline for US managers with Lowes University Management Training

● Resolving team conflict with Lowes University Management Training

● Harassment prevention for US managers Lowes University Management Training

● HIPAA Certified training through Oculus Health

● Active Shooter Awareness training through Lahey Health

● Loss and Fraud Prevention Management through Lowes University Management Training References Upon Request!

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