Personal Banker Supply Chain

Aminata Sylla

**********@*****.*** • 317-***-**** • 4237 Village Bend Drive, Indianapolis, IN 46254 Education

University of Southern Indiana, Romain College of Business January 2021 – May 2022 Master of Business Administration

Major: Project Management GPA:

4.0/4.0

Indiana University, Kelley School of Business, Indianapolis August 2016 - May 2020 Bachelor of Science in Business

Majors: Finance and International Studies

Minors: Economics and French

GPA: 3.0/4.0

• IUPUI Dean’s List

• Norman Brown Diversity and Leadership Scholar

• I-Core Project

o Integrated Finance, Marketing and Operations with a good team dynamic to develop a new product for a local baby food company (Spring 2019)

o Conducted market research while communicating with the company’s leaders to develop a new product for the company’s future growth and determined the target market o Developed a supply chain including suppliers, assembly line and distributers, as well as calculating the company’s cash flows

o Presented product idea and financial findings to company’s executives with positive feedback Work Experience

Fifth Third, Indianapolis, IN August 2021 – Present Personal Banker II

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs

• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition

• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews

• Focused on cross-selling to existing customer base and engaging in outside sales activities (i.e., Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.)

• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment)

• Meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L

• Promote customer satisfaction with a friendly, helpful demeanor and professionalism

• Maintain a position of trust and responsibility by keeping all business confidential

• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing

• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure Walmart, Indianapolis, IN October 2016 – January 2022 Electronics Sales Associate

• Developed flexibility to move between tasks and locations as needed to support customers

• Trained new associates in the use of cash registers, handling stock and general store operations

• Maintained high performance in transactions and sale totals

• Displayed new merchandises to encourage customers purchase and assist them with their purchase

• Worked with new products and advertising in addition to interaction with store information systems such as inventory management

• Processed large and secure products for customer purchase Hoosier Logistics, Indianapolis, IN August 2020 – December 2020 Sales Development Manager

• Managed a high volume of inbound calls and made cold calling to assess client needs then identifying solutions

• Handled account relationships, contract negations, sales, pricing, billing and logistics

• Conducted RFP generation and customer onboarding

• Performed market research on in industry trends

• Established customer credit, set up new accounts and payments method

• Gathered, logged, monitored all shipping data, quoted prices, credit terms and other off-premises accounts

• Drove revenue and secured new business

Georgetown Cinema 14, Indianapolis, IN January 2016 – May 2016 Concession Stands Associate

• Consulted with customers to determine their needs and managed sale transactions

• Brainstormed on themes about special events and advised holiday sales Activities and Organizations

Finance Coordinator of the Helping Hand Non-Profit Organization January 2022 – Present

• Support day to day finance operations in coordination with executive members

• Create and maintain a comprehensive Excel database of all financial transactions, including barrels purchase, shipment and cost to feed the community and volunteers

• Log and secure incoming funds as well as recording donations

• Draft and analyze items and shipments to maximize cost saving and recommend revenue generation measures

• Maintain legal structure to ensure compliance with organization requirements

• Prepare and monitor organizational expense budget and project budgets as needed

• Use social media as marketing platform to keep donors and supporters up to date Vice –President of the Liberal Arts Student Council August 2018 – May 2020

• Presided over meeting in the absence of president and completed trainings as dedicated by student

• Scheduled meetings/events with appropriate university offices PR for the Francophone Student Association August 2018 – May 2020

• Handled club’s social media and marketing

• Created event flyers and managed all non-financial documentation Secretary and Treasurer of University College Student Council September 2017 – May 2019

• Managed and approved budget of $20,000 to ensure a balanced budget and provided funds to students

• Reached out to students about events, opportunities, and reserved off campus event settings

• Contacted outside organizations and vendors for collaboration Volunteer Experience

• Pennies for Leukemia – Collected spare changes to help support those affected

• French Tutor at IUPUI – Assist 1st and 2nd years students with homework and improvement

• IUPUI Tunnel of Oppression and Social Justice Symposium

• Helping Hand – Collecting donation for women and children in need in Guinea, West-Africa

• Veterans Day food drive at Gleaner Food Bank

Skills

• Bilingual – English and French

• Leadership, communication, analytical, teamwork, interpersonal, problem-solving skills

• Ability to negotiate and resolve conflicts

• Build and maintain commitment within the team and time management

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