Customer Service Office Operations

Mauriah Danielle Morris

**** ******** ******* ***

Stone Mountain, GA 30083

470-***-**** cell

********@*****.***

Objective To obtain a customer service position or administrative Assistant in the field of Hospitality, Education or Customer Service.

Skills: Computer skills, Basic nursing skills, office skills, Infinite Campus, Education: Georgia State University

Experience: March 2019- Present

Dekalb County Schools

Behavior Secretary

● Obtains, compiles, organizes and prepares information and data for various reports, meetings; ensures that information packages are complete and meet guidelines for submissions; prepares meeting agendas, record minutes; prepares physical setting for the meeting.

● Assist the immediate supervisor with the management of daily office operations, communications, meetings, schedules, and events.

● Orders and maintains supplies and equipment execute purchase orders, ensure timely payment of all purchases in accordance with the school district guideline.

● Respond to requests and inquiries from students, faculty, staff, and parents.

● Manages incoming and outgoing mail, assembles mail.

● Receives and screens office visitors and telephone calls identify matters requiring priority handling and brings them to the attention of the supervisor; receives and refers to concerns raised by students, parents, personnel or other constituents.

● Performs related duties as assigned.

June 2023- August 2023

Dekalb Transportation Office

Secretary

● Obtains, compiles, organizes and prepares information and data for various reports, meetings; ensures that information packages are complete and meet guidelines for submissions; prepares meeting agendas, record minutes; prepares physical setting for the meeting.

● Assist the immediate supervisor with the management of daily office operations, communications, meetings, schedules, and events.

● Orders and maintains supplies and equipment execute purchase orders, ensure timely payment of all purchases in accordance with the school district guideline.

● Receives and screens office visitors and telephone calls identify matters requiring priority handling and brings them to the attention of the supervisor; receives and refers to concerns raised by students, parents, personnel or other constituents.

● Basic skills in Microsoft Excel and Outlook;

● Proficiency in data entry using automated systems and software;

● Ability to maintain a high level of accuracy and attention to detail in preparing and entering financial information and in the completion of alphabetical or numerical filing;

● Ability to handle sensitive and confidential information;

● Ability to work independently and follow directions on assigned tasks; ability to follow a process consistently and without deviating; ability to learn new processes;

● Flexible; Strong organizational skills and ability to prioritize; attentive and accountable to deadlines; ability to take initiative, plan and stay focused; dependable;

● Strong communication skills; ability to work effectively with people both internally and externally;

● Quality-oriented – demonstrates accuracy, thoroughness and attention-to-detail; and

● Ability to utilize active listening skills and follow directions (hear, process and understand)

● Performs related duties as assigned.

January 2015 – March 2019

World Harvest Outreach Church

Receptionist/Office Aide

● Responsible for managing the administrative functions of offices including maintaining paper and electronic files, providing notes and records of meetings, scheduling meetings and managing office supply inventories. June 2012-December 2014

Bright Horizons Daycare

Houston, Texas

Childcare Provider

● Working in the childcare area. This includes diapering babies and toddlers, feeding, dressing, grooming babies between the ages of infants to 5 years old.

● Cleaned the classrooms.

● Assisted with preparing meals for toddler class.

● Did check ins and check outs with parents.

Jes-Tech, Inc, Birmingham Alabama June 2014-December 2014 Medical Front Office Clerk

● Acted as the office secretary and medical clerk. I also acted as a nursing assistant with patient care.

● I filed medical records, answered the phone and greeted patients. The first point of contact or patient care. I assisted the Nurse Practitioner with her patients.

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