HALEY

TURNER

Haley.turner***@gmail.c

om

760-***-****

Ramona, CA 92065

Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service.

Barista knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Excellent memory for complex drink requests.

PROFESSIONAL SUMMARY

Starbucks - Barista

Ramona, CA • 07/2017 - Current

Nuevo Grill And Cantina - Server/ Bartender

Ramona, CA • 06/2018 - Current

WORK HISTORY

Created wide variety of hot and cold drinks in shifts with consistently positive customer satisfaction scores.

•

Recommended products based on solid understanding of individual customer needs and preferences.

•

Maintained supply levels in counter and customer areas to meet typical demands.

•

Memorized recipes for specialty coffee beverages and seasonal offerings.

•

• Educated coworkers and customers about new products. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

•

Increased sales significantly by upselling higher-end products to customers.

•

Checked identification for minimum age for sale of alcoholic beverages.

•

Kept register accurate through correct billing, payment processing and cash management practices.

•

Noted special patron requests and followed up with kitchen to confirm delivery.

•

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

•

SKILLS

• Decision Making

• Problem Solving

• Performance Improvements

• Team Player

• Time Management

• Attention to Detail

Safe Food Handling

Practices

•

Palomar College

San Marcos, CA • 05/2014

Associate of Science:

Psychology

EDUCATION

Care.com - Nanny

San Diego, CA • 01/2014 - 01/2017

Jack In The Box - Assistant Manager

Ramona, CA • 07/2010 - 07/2016

Established lasting, professional connections with families and children by encouraging open

communication and delivering positive feedback.

•

Organized extracurricular schedules for sports and classes and provided safe transportation to different events.

•

Read and discussed stories with children to boost

literacy and reading comprehension skills.

•

Coordinated field trips to local parks, fire stations and zoos.

•

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

•

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

•

Created organization systems for inventory control, merchandising, financial reports and schedules,

dramatically increasing operational efficiency.

•

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

•

Contact this candidate