Information Management Customer Service
Resume:
Trina Tabron
*** ***** ***** * ****** Dr #***
Upper Marlboro, MD 20774
Cell: 202-***-****
Email: adz8zh@r.postjobfree.com
Objective: Highly organized and detailed-oriented with more than 20 years of office administrative experience, who continually maintains a positive attitude while interacting with demanding clients.
WORK EXPERIENCE SUMMARY:
FACTORY MOTOR PRODUCTS/AUTO PLUS AUTO PARTS
Upper Marlboro, MD 20774
Returns Clerk/Customer Service 301-***-****
July 2016 – Present
Provides quality customer services, working effectively in the office a team environment with the office staff.
Process and maintain the files for all customers vendor returns for Cores, Defects and New Returns.
Process all paperwork relating to vendor returns into the SAP program so customers
may receive their vendor return credits.
Prepares and schedule all Bill of Lading (BOL) for outgoing shipments to various customers.
Process customers credits for all products not received by the customer.
Schedule interviews for the office manager.
Back-up to the receiving clerk as needed.
Integrity Document Solutions
United Medical Center Hospital Medical Recordsi Technician
Health Information Management (HIM)
February 2014 – May 2016
Washington, DC
Provided quality customer services, worked effectively in a team environment with the HIM department staff, as well as the Registration Office of the hospital.
Ensured the accuracy and completeness of patient information.
Entered accurate files and document information into the MEDITECH database program.
Scanned, and uploaded Referrals, Er’s for Incoming, and Outgoing patient medical record files in the MEDITECH database.
Retrieved and filed medical records as requested by the HIM Director.
Processed inactive and closed files in preparation for being transferred to the off-site storage facility.
BROWDY AND NEIMARK, PLLC 202-***-****
Washington, DC 20006-1604
Maintenance Fees Specialist/Documenting Specialist – July 1998 – February 2011
Maintained Patent Maintenance fee files within the United States Patent and Trademark Office (USPTO). Responsible for submission of payment of maintenance fees to the USPTO.
Responsible for sending out all maintenance fee letters, and reminders to clients.
Responsible for updating the client files once payment was made to the USPTO.
Responsible for all other duties relating to patent maintenance fees.
As a docketing specialist, I was responsible for docketing all mail received from the United Patent and Trademark Office within our IP database system. Also, assisted with reporting out the Notice of Allowance letters and Missing Parts Notifications to our clients.
Professional and/or Training:
Concord College
Athens, WV
May 1981 – May 1985 – Business Administration
DuPont High School- Diploma May 1981
Belle, WV
MEDITECH, IP Master Database, and SAP Program
REFERENCES AVAILABLE UPON REQUEST
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