Call Center Real Estate
Resume:
Mary Hendershot
Lacey Wa 98503
adz8yu@r.postjobfree.com
Highly skilled and dedicated professional with extensive experience in call center operations and medical insurance billing and coding. Proven track record of delivering exceptional customer service and achieving outstanding results. Seeking a challenging position to utilize my skills and contribute to the success of an organization. Work Experience:
John L Scott - Personal Assistant for Blythe Larson, Lacey, WA May 2004 to July 2008 (Currently on call)
- Provided comprehensive administrative support to a busy real estate professional, ensuring smooth operations.
- Managed calendars, scheduled appointments, and coordinated meetings, optimizing time management.
- Prepared and proofread correspondence, reports, and presentations, maintaining accuracy and attention to detail.
- Handled confidential information with utmost discretion and maintained strict confidentiality protocols.
- Developed strong organizational and multitasking abilities to handle diverse responsibilities effectively. Pro Call Center - After Hours Emergency Medical Call Center, Fife, WA July 2008 to August 2019
- Successfully handled emergency medical calls during after-hours, ensuring prompt and accurate assistance to callers.
- Demonstrated exceptional problem-solving skills to address complex medical situations and provide appropriate guidance.
- Maintained a high level of professionalism and empathy while dealing with distressed callers.
- Collaborated effectively with medical professionals and emergency services to ensure seamless coordination of care.
- Utilized advanced call center software and systems to efficiently manage and document calls. Education:
Everest College - Medical Insurance Billing and Coding, Lacey, WA January 2014 to October 2016
- Graduated with honors, earning a place on the Dean's List for outstanding academic performance.
- Acquired in-depth knowledge of medical insurance billing and coding practices and procedures.
- Developed proficiency in using industry-standard coding systems, such as ICD-10 and CPT.
- Completed coursework in medical terminology, healthcare ethics, and medical office management. Additional Information:
- Excellent communication and interpersonal skills, fostering positive relationships with colleagues and clients.
- Strong attention to detail and accuracy, ensuring error-free documentation and data entry.
- Proficient in using call center software and CRM systems to manage customer interactions and track performance.
- Highly organized and efficient, consistently meeting deadlines and exceeding expectations.
- References available upon request..
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