Customer Service Medical Technician
Resume:
Nashua, NH. *****
**********@*****.***
KRISTEN JONES, LVMT
HIGHLIGHTS OF QUALIFICATIONS
Licensed Veterinary Medical Technician
Licensed in Tennessee and Illinois
CPR certified. Basic and Advanced
Over 10 years of working as a veterinary receptionist.
Over 25 years’ experience in the veterinary field, exclusively small animals, with some large animal experience
Wanting to pursue VTS in Anesthesia
Excellent interpersonal, communication, customer service, prioritizing, and time management skills
Follow and uphold applicable laws and the veterinary technology profession’s ethical codes to provide high quality care to patients.
Member of National Association of Veterinary Technicians in American, Tennessee Veterinary Technicians Association, and Memphis/Shelby Co. Veterinary Medical Association
CVT with Massachusetts Veterinary Technician Association
Understanding and involvement in both private practice, emergency care, and specialty
Capable of understanding detailed business process and procedures
Career goal minded and professional.
Goal oriented and a team player
Personable and courteous in all interactions with patients and team members
Having in-depth knowledge of computer systems and software relevant to the industry with Microsoft 7/8/10 and Vista
MS Office knowledge with PowerPoint, Excel, Outlook, Word, and OneNote
Software knowledge with QuickBooks, Intravet, Avimark, Infinity, Heska, Care Credit, Idexx, SmartFlow, ADP, Shifthound, Ezvet, and Virtual Merchant
Ability to handle multiple tasks in any working environment.
Exceptional knowledge in veterinary terminology
EDUCATION
PENN FOSTER ONLINE VETERINARY TECHNICIAN PROGRAM
Associates of Science Degree in Veterinary Technology. Graduated Sept. 13, 2017
CALIFORNIA MARITIME ACADEMY CSU, VALLEJO, CALIFORNIA
Part time student studying marine biology and oceanography
HALF MOON BAY HGH SCHOOL, HALF MOON BAY, CALIFORNIA
Graduated High School 1999
EXPERIENCE
BULGER VETERINARY HOSPITAL, SUPERVISOR ER/ICU DEPARTMENT, LVT/CVT
January 2023-Present
Assisted in medical care of all patients in the ER/ICU
Triage patients coming through ER.
Supervised and trained all new technicians.
Manage and supervise all the technicians in both departments.
Make improvements to patient care.
Work on scheduling for ER/ICU technicians
Schedule meetings with other department supervisors and the assistant supervisors in the ER/ICU
Handle operation meetings with hospital director, veterinarian medical director and upper management.
Handle disciplinary actions.
Worked on maintaining communication through day, evening, and overnight teams.
Assist with non-surgical procedures, CPR, anesthetic monitoring, and major/minor surgical procedures.
Take radiographs and assist with FAST scans.
Give injections (IV, IM, SQ)
Run laboratory work (Heska and IDEXX knowledge)
Draw blood (Jugular, cephalic, saphenous)
Place IV catheters
Use and knowledge with Doppler and Pulse Oximetry
Treatment plans in the ICU
oGiving medications (IV, IM, SQ, PO)
oTake vitals.
oBlood transfusions, Insulin CRI’s
oOperate syringe pumps, IV pumps, Oxygen cages.
oNotify veterinarian of any changes to patients’ status
Assist with follow up calls in the ICU.
Discharge patients through specialty, ICU, and ER
Assist with anesthetic monitoring in the surgical department when needed.
Monitored patients under general anesthesia. This includes induction, intubation, O2 and Isoflurane levels, ECG, pulse oximetry, noninvasive blood pressure, monitoring, iv fluid therapy, ECO2, ventilators, and clinical signs.
Being able to multitask using Ezvet, Smartflow, Clockwise, ADP, and Shifthound
SHARON VETERINARY HOSPITAL, PRACTICE MANAGER, ANESTHESIA TECHNICIAN, LVT
October 2022-January 2023
Assisted veterinarians with appointments and surgeries.
Maintained inventory (excluding pet food) and ordered supplies.
Work on scheduling for entire hospital staff (excluding veterinarians)
Supervised and trained all new technicians.
Interviewed and hired new staff.
Filed pet health insurance claims.
Performed and processed radiographs and dental radiographs (digital)
Performed and recorded medical histories, physical exams, and vitals on patients.
Advanced knowledge with the use and care of IDEXX laboratory equipment
Collection of samples including:
oBlood: jugular, cephalic, saphenous
oUrine: cystocentesis, catheter, free catch
oSkin: cellophane tape, impression smears, skin scraping
oFeces
oCells: FNA, swabs
Placement of IV catheters
Placement of endotracheal tubes
Understanding vaccination protocols
Monitored patients under general anesthesia. This includes intubation, O2 and Isoflurane levels, ECG, pulse oximetry, noninvasive blood pressure monitoring, iv fluid therapy, ECO2, ventilators, and clinical signs.
Prepped patients for surgeries
Maintained surgical equipment and made sure surgical tools were sterilized properly.
Able to properly restrain patients.
Perform laser therapy with the use of a Companion Animal Laser
Administered oral and/or parenteral medications.
Performed supragingival and subgingival scaling and polishing for dental procedures.
Performed pharmacology procedures including:
oPreparing and dispensing medications
oCalculating doses
oRecognition of drug classifications and adverse reactions
oUnderstanding of safe handling of medications
Scheduled appointments
ASPCA PET POISON CONTROL CENTER, SUPPORT STAFF, LVMT
June 2022-October 2022, Remote position
Assisted in medical care of all animals.
Gather vital information to create a case.
Plan on how to help the patient.
Gather information on the toxin.
Come up with a treatment plan for either home care or vet care.
Establish rule out cases when the toxin is unknown.
Research into protocols
Calculate LOC and dosage for the toxin(s)
Instruct owners in home care: what they may need or symptoms to monitor for
Update and/or create new protocols.
Consult with veterinarians on cases.
Take incoming calls from Veterinary clinics.
oEstablish the case.
oTriage patient
oCalculating dosages
oCollect all important information from the clinic: medications given, pets symptoms, treatment that is currently being done.
oConsult the case with a veterinarian and transfer the call.
Assist with follow-up calls.
Give presentations for refresher.
Assist with natural disaster by on sight relief.
Being able to multitask using 8x8 program, Antox, and Calabrio
Handle incoming calls for Home Again emergency line
FOREST HILL ANIMAL HOSPITAL, VETERINARY TECHNICIAN SUPERVISOR
December 2013-April 2019, Germantown TN.
Assisted in medical care of dogs and cats.
Assisted veterinarians with appointments and surgeries.
Supervised and trained all technicians.
Analyzed blood, tissues, skin, and ear cytology.
Performed and processed radiographs (film and digital)
Performed laboratory procedures including:
oMicrobiology
o Hematology
oUrinalysis
oblood chemistry and complete blood counts
ofecal evaluations and heartworm checks
oCytology
Performed and recorded medical histories, physical exams, and vitals on patients.
Advanced knowledge with the use and care of IDEXX laboratory equipment
Collection of samples including:
oBlood: jugular, cephalic, saphenous
oUrine: cystocentesis, catheter, free catch
oSkin: cellophane tape, impression smears, skin scraping
oFeces
oCells: FNA, swabs
Placement of IV catheters
Placement of endotracheal tubes
Understanding vaccination protocols
Monitored patients under general anesthesia. This includes intubation, O2 and Isoflurane levels, ECG, pulse oximetry, noninvasive blood pressure monitoring, iv fluid therapy, and clinical signs.
Prepped patients for surgeries
Assisted with emergencies and/or critical care patients.
Kept in depth recording details of in-house patients, surgeries, boarders, and appointments.
Maintained surgical equipment and made sure surgical tools were sterilized properly.
Able to properly restrain patients.
Perform laser therapy with the use of a Companion Animal Laser
Administered oral and/or parenteral medications.
Performed supragingival and subgingival scaling and polishing for dental procedures.
Performed pharmacology procedures including:
oPreparing and dispensing medications
oCalculating doses
oRecognition of drug classifications and adverse reactions
oUnderstanding of safe handling of medications
Scheduled appointments
Assisted with ultrasounds.
MEMFISH, ASSISTANT MANAGER
March 2012-December 2013, Memphis TN.
Managed customer relationships while working within budgetary guidelines.
Interpreted business requirements from customers and provided solutions based on given requirements.
Assisted the store manager in daily store operations (occasionally assuming store responsibilities in her absence)
Received, checked, and shelved all merchandised products.
Provided an exceptional in-store experience for customers.
Completed daily registering and store open/close functions.
Ensured that all work was carried out to the highest standards.
Weekly maintenance of all aquariums (Saltwater and Freshwater)
Operated cash register and handled end of day deposits with Quick Books
Answered customers’ questions and/or concerns in a professional manner.
Handled and maintained all commercial and residential aquariums.
Involvement with learning and training about new products
Educated customers on all fresh water and saltwater aquarium species.
Onsite maintenance and care of aquariums located at businesses.
PET MED EMERGENCY CENTER, RECEPTIONIST
November 2010-July 2012, Cordova TN.
Admitted and released animals in a responsive, courteous, and tactful manner.
Handled emergency situations upon arrival.
Answered incoming telephone calls; operated multi-line telephone systems.
Ran laboratory work with the use of Heska and Idexx machines.
Performed data entry into Intravet software system.
Maintained confidential files and records.
Logged and labeled medical prescriptions.
Assisted technicians with medical procedures (included blood draws, IV catheter placement, X-rays, Ultrasounds, CPR, and wound treatment)
Administered medications (IV, SQ, and/or orally)
Followed hourly care/procedures for Pet Med and MVS in-house patients (included nightly treatments, walks, respiratory rates, IV fluid replacements, EKG’s, rechecking values in Chemistries/CBC’s, and making sure all patient care was well documented)
Read urinalysis, chemistry panels, complete white count panels, and PT/PTT results.
Reviewed discharge paperwork with client (included what to watch for, when patients needed to follow-up with their primary veterinarian, and take-home medications)
Maintained successful and efficient multitask work in an ever changing and fast paced environment.
CORDOVA ANIMAL HOSPITAL, RECEPTIONIST AND VET ASSISTANT
August 2003-February 2011, Cordova, TN.
Assisted veterinarians with medical procedures and surgeries.
Inputted patients and inventory into Avimark data system
Produced radiographs and performed laboratory tests with the use of Idexx and Heska systems (included CBC’s, Chemistry, Urinalysis, T4, Heartworm snap tests, FelV/FIV snap tests, Lipase snap tests, and Parvo snap tests)
Used microscope to exam all parasitology cases (fecal, blood, and skin)
Handled front desk responsibilities and handled the opening and closing procedures.
Sterilized syringes and surgery packs with the use of an Autoclave
Kept an accurate log of all controlled substances.
Treated patients with laser therapy.
Created and updated all new forms, consents, prices, and inventory checks.
Educated and advised clients on pet nutrition and care.
Arranged meetings with pharmaceutical companies for training on new products.
Maintained patient records by accurately recording treatments and test results on patient charts and other medical records.
Provided treatment and care for animals including vaccinations, examination, performance of medical treatments (i.e., bandaging, nail clipping, ear cleaning, etc.), and assisted with euthanasia as needed.
Maintained a healthy, safe, clean, and pleasant environment for patients and clients
REFERENCES
DARRYL DIXON, DVM PREVIOUS EMPLOYER, OWNER
901-***-**** ******@************.***
COOPER BROOKSHIRE, DVM PREVIOUS EMPLOYER
662-***-**** **********@*****.***
SARAH FIELDER FRIEND/PREVIOUS CO-WORKER
JORDAN BARKER FRIEND
731-***-**** ********@**.***.***
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