TANYA SHATTUCK

PROFILE

Experienced human relations investigation, problem solving, guest services, sales, rental and management professional with documented success in business growth. Exemplary skills in relationship building, managing outcomes and setting and reaching team goals. Organized and professional demeanor. Experienced in managing large teams and multi-million-dollar budgets.

WORK EXPERIENCE

ADMINISTRATION ASSISTANT

Starr Insurance, Custer, SD I April 2022 – June 2023; 40-hour week

With over 1 year of experience in office management, serving as the primary point of contact between customer, vendors and management. Maintain excellent written and oral communication skills and problem resolution daily. Knowledgeable in confidential matters and information. Answer phone calls and emails from customers promptly and direct inquiries to the appropriate department to ensure client satisfaction, filing paperwork and distributing office mail, to help our office run smoothly. Schedule appointments. Adapt to the office needs and assist with other projects as needed.

ZONING CODE ENFORCEMENT OFFICER

Summit County Government January 2014 - January 2022; 20-hour week

Responsible for responding to all zoning and short-term rental complaints and enforcing Summit County Land Use and Development Code regulations. Possess expert knowledge in building and land use codes and regulations specific to the jurisdiction. Take appropriate action regarding violations, documentation, and investigation of all cases. Ensure citizens’ safety and protection of the environment. Understand laws pertaining to property maintenance, public nuisances, zoning, and land use.

TOWN COUNCIL MEMBER - ELECTED OFFICIAL

Town of Silverthorne March 2015 – January 2022; 5-hour week

The Town of Silverthorne is a home rule charter consisting of a council-manager form of government with power vested in an elected. The Town Council acts as the political head of the town. Responsible for setting policy, approving the budget, and formulating long-term policies that outline the Town's public function. Determine the policies and laws necessary to regulate Town growth and development. Establish funding levels for all town services, programs, and activities. Appoint the Town Manager to execute laws and administer Town government. Approve ordinances and resolutions. Establish procedures to promote the expeditious and efficient handling of Town matters. Encourage citizen participation.

PERSONAL BANKER

US Bank February 2010 -January 2014;40-hour week

Engaged with customers and provided financial solutions based on each customer’s unique goals and needs. Built strong client relationships based on trust. Educated clients on products and services. Processed customer account information. Originated and closed consumer loans. Opened accounts. Opened and closed the branch.

BUSINESS OWNER

Designer Celebrations! 2004 - 2016

Owned and operated a successful home gift basket business. Provided customer service and guaranteed satisfaction. Managed corporate accounts. Processed online orders. Maintained budget and inventory. Generated repeat customers and referrals.

SKILLS

PROFESSIONAL

Problem Solving

Intervention

Conflict Resolution

Guest Services & Hospitality

Sales

Project Management

Hospitality

Fund Raising

EDUCATION

BS: Criminal Justice

University of Maryland

1984-1989

AA: Psychology

University of Maryland

1984 - 1986

LinkedIn Profile

Custer, South Dakota 57730

adz8yp@r.postjobfree.com

+1-970-***-****

CONTACT

TANYA SHATTUCK

WORK EXPERIENCE CONTINUED

SALES AGENT

Combined Insurance March 2009 - February 2011; 40-hour week

Generated new customers and met with existing customers to sell insurance products that fit their needs. Responsible for outside sales from a home office, including cold calling and creating a pipeline of potential customers for a specific territory· State certified Insurance and Health Licensed and Bonded, Certified insurance sales school graduate.

SALES EXECUTIVE

Polygon, LLC March 2008 – December 2009; 40-hour week

Elite internet computer networked based company for jewelry wholesalers and store owners. Prospected customers through telemarketing, cold calling, and referrals. Created a daily plan, maintained a pipeline report, and created a monthly forecast to ensure success and communicate my activities with my supervisor.

DIRECTOR OF SALES

La Quinta Inn & Suites December 2006 – June 2008; 40-hour week

Booked conference sales for property, including tours, contracts, price negotiation and solicitation of group business. Managed inventory revenue. Performed rate comparisons and adjustments. Marketing and manage third party billing. Facilitate group arrivals, set rooming lists, group blocking, banquet sales, ordering and oversee all projects.

GUEST SERVICES / FRONT DESK & SALES MANAGER

Best Western Lake Dillon Lodge February 2004 – February 2006; 40-hour week

Supervised front of the house hotel operations including Front Desk Sales Agents, Guest Services, Reservations, Concierges, PBX – Call Center, 3rd party sales, Accounting, and Auditing. Implemented employee recognition, motivational, and incentive programs to improve staff moral and increase employee retention. Increased employee satisfaction by 29%.

OPERATIONS MANAGER; 40-hour week

Village at Copper Association, Inc., Copper Mountain July 2001 - January 2004

Managed $1 million operations budget, prepared annual budgets, profit/loss statements & variance reports. Managed daily operations for staff of 10, including training new hires and implementing new procedures. Built and maintained relationships with commercial owners to manage improvements of common areas and improve guest satisfaction. Managed special events, entertainers, performers, and vendors. Coordinated site layout, locations, transportation, and special requests. Lodging and liaison to Copper Mountain. Interviewed, trained, scheduled, reviewed, and educated staff of 35 employees on cash handling, traffic coordinating, parking lot attendants, bus transportation, and booking group events. Supervised daily deposits. Performed forecasting reports.

PROPERTY MANAGER

Vail Resorts October 1992 - July 2000; 40-hour week

Managed $100 million in real estate including condos, townhomes, single family homes and Keystone Lodge. Trained and supervised 2 managers and 35 employees for housekeeping and maintenance. Implemented new training procedures, improved internal communications, and standardized employee processes. Streamlined daily operations. Designed and implemented new payroll and association labor tracking. Prepared monthly budgets, variance reports, and profit and loss statements. Coordinated contractor bids for facility improvements. Managed HOA and directed Board of Director Meetings.

SKILLS

TECHNICAL

Microsoft Word

Microsoft Excel

Microsoft Outlook

Granicus

Trakit

GIS

Keystone POS

Quick Books

CERTIFICATIONS

MANAGEMENT TRAINING PROGRAM

Vail Resorts / Year

INSURANCE SALES

Institute / Year

IBM

Institute / Year

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