Management Professional Guest Services
Resume:
TANYA SHATTUCK
PROFILE
Experienced human relations investigation, problem solving, guest services, sales, rental and management professional with documented success in business growth. Exemplary skills in relationship building, managing outcomes and setting and reaching team goals. Organized and professional demeanor. Experienced in managing large teams and multi-million-dollar budgets.
WORK EXPERIENCE
ADMINISTRATION ASSISTANT
Starr Insurance, Custer, SD I April 2022 – June 2023; 40-hour week
With over 1 year of experience in office management, serving as the primary point of contact between customer, vendors and management. Maintain excellent written and oral communication skills and problem resolution daily. Knowledgeable in confidential matters and information. Answer phone calls and emails from customers promptly and direct inquiries to the appropriate department to ensure client satisfaction, filing paperwork and distributing office mail, to help our office run smoothly. Schedule appointments. Adapt to the office needs and assist with other projects as needed.
ZONING CODE ENFORCEMENT OFFICER
Summit County Government January 2014 - January 2022; 20-hour week
Responsible for responding to all zoning and short-term rental complaints and enforcing Summit County Land Use and Development Code regulations. Possess expert knowledge in building and land use codes and regulations specific to the jurisdiction. Take appropriate action regarding violations, documentation, and investigation of all cases. Ensure citizens’ safety and protection of the environment. Understand laws pertaining to property maintenance, public nuisances, zoning, and land use.
TOWN COUNCIL MEMBER - ELECTED OFFICIAL
Town of Silverthorne March 2015 – January 2022; 5-hour week
The Town of Silverthorne is a home rule charter consisting of a council-manager form of government with power vested in an elected. The Town Council acts as the political head of the town. Responsible for setting policy, approving the budget, and formulating long-term policies that outline the Town's public function. Determine the policies and laws necessary to regulate Town growth and development. Establish funding levels for all town services, programs, and activities. Appoint the Town Manager to execute laws and administer Town government. Approve ordinances and resolutions. Establish procedures to promote the expeditious and efficient handling of Town matters. Encourage citizen participation.
PERSONAL BANKER
US Bank February 2010 -January 2014;40-hour week
Engaged with customers and provided financial solutions based on each customer’s unique goals and needs. Built strong client relationships based on trust. Educated clients on products and services. Processed customer account information. Originated and closed consumer loans. Opened accounts. Opened and closed the branch.
BUSINESS OWNER
Designer Celebrations! 2004 - 2016
Owned and operated a successful home gift basket business. Provided customer service and guaranteed satisfaction. Managed corporate accounts. Processed online orders. Maintained budget and inventory. Generated repeat customers and referrals.
SKILLS
PROFESSIONAL
Problem Solving
Intervention
Conflict Resolution
Guest Services & Hospitality
Sales
Project Management
Hospitality
Fund Raising
EDUCATION
BS: Criminal Justice
University of Maryland
1984-1989
AA: Psychology
University of Maryland
1984 - 1986
LinkedIn Profile
Custer, South Dakota 57730
*************@*****.***
CONTACT
TANYA SHATTUCK
WORK EXPERIENCE CONTINUED
SALES AGENT
Combined Insurance March 2009 - February 2011; 40-hour week
Generated new customers and met with existing customers to sell insurance products that fit their needs. Responsible for outside sales from a home office, including cold calling and creating a pipeline of potential customers for a specific territory· State certified Insurance and Health Licensed and Bonded, Certified insurance sales school graduate.
SALES EXECUTIVE
Polygon, LLC March 2008 – December 2009; 40-hour week
Elite internet computer networked based company for jewelry wholesalers and store owners. Prospected customers through telemarketing, cold calling, and referrals. Created a daily plan, maintained a pipeline report, and created a monthly forecast to ensure success and communicate my activities with my supervisor.
DIRECTOR OF SALES
La Quinta Inn & Suites December 2006 – June 2008; 40-hour week
Booked conference sales for property, including tours, contracts, price negotiation and solicitation of group business. Managed inventory revenue. Performed rate comparisons and adjustments. Marketing and manage third party billing. Facilitate group arrivals, set rooming lists, group blocking, banquet sales, ordering and oversee all projects.
GUEST SERVICES / FRONT DESK & SALES MANAGER
Best Western Lake Dillon Lodge February 2004 – February 2006; 40-hour week
Supervised front of the house hotel operations including Front Desk Sales Agents, Guest Services, Reservations, Concierges, PBX – Call Center, 3rd party sales, Accounting, and Auditing. Implemented employee recognition, motivational, and incentive programs to improve staff moral and increase employee retention. Increased employee satisfaction by 29%.
OPERATIONS MANAGER; 40-hour week
Village at Copper Association, Inc., Copper Mountain July 2001 - January 2004
Managed $1 million operations budget, prepared annual budgets, profit/loss statements & variance reports. Managed daily operations for staff of 10, including training new hires and implementing new procedures. Built and maintained relationships with commercial owners to manage improvements of common areas and improve guest satisfaction. Managed special events, entertainers, performers, and vendors. Coordinated site layout, locations, transportation, and special requests. Lodging and liaison to Copper Mountain. Interviewed, trained, scheduled, reviewed, and educated staff of 35 employees on cash handling, traffic coordinating, parking lot attendants, bus transportation, and booking group events. Supervised daily deposits. Performed forecasting reports.
PROPERTY MANAGER
Vail Resorts October 1992 - July 2000; 40-hour week
Managed $100 million in real estate including condos, townhomes, single family homes and Keystone Lodge. Trained and supervised 2 managers and 35 employees for housekeeping and maintenance. Implemented new training procedures, improved internal communications, and standardized employee processes. Streamlined daily operations. Designed and implemented new payroll and association labor tracking. Prepared monthly budgets, variance reports, and profit and loss statements. Coordinated contractor bids for facility improvements. Managed HOA and directed Board of Director Meetings.
SKILLS
TECHNICAL
Microsoft Word
Microsoft Excel
Microsoft Outlook
Granicus
Trakit
GIS
Keystone POS
Quick Books
CERTIFICATIONS
MANAGEMENT TRAINING PROGRAM
Vail Resorts / Year
INSURANCE SALES
Institute / Year
IBM
Institute / Year
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