School Programs Customer Service
Resume:
J A N E T M O R G A N
**********@*****.***
Nashville, TN 37217
PROFESSIONAL SUMMARY
Skilled team player with strong background in customer service & sales environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. SKILLS
Organization Workflow optimization
Handle income customer call metrics Set appointments or sales Verbal communication Written communication
EXPERIENCE
Family Nanny, Family, Jan 2016 Dec 2021, Nashville, TN Assisted children with homework and school projects to foster learning and enrichment.
Prepared meals and fed children to meet nutritional requirements. Carried out routine cooking, cleaning, and other domestic tasks to help parents manage housework.
Exercised safe driving skills during travel to and from school, activities, and appointments.
Engaged children by leading hands-on activities based on observations of interests and skills.
Planned age-appropriate activities and outings to promote social, physical and academic development.
Monitored and supervised children at park and at home. Organized and served balanced, healthy meals and snacks for the children. Helped around house with kitchen clean-ups, general tidying and family laundry. Shopped for items for the children, including groceries, clothing and sports equipment.
Front Desk Agent, Comfort Inn, Sep 2012 Dec 2015, Gordonsville, TN Managed guest reservations and room assignments.
Greeted guests on arrival and sent luggage to assigned rooms. Collected credit card information for transactions and posted charges for customers. Registered guests, promoted hotel services, and upsold guest rooms. Reviewed accounts and charges with guests at checkout. Assisted customers with obtaining available hotel services. Represented brand and upheld high standards of quality and service. JM
Coordinated with housekeeping or maintenance departments to help resolve room problems.
Increased guest satisfaction ratings through prompt and quality service. Posted room charges each day for items such as food, liquor and pay-per-view services.
Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.
Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment.
Coordinated responses to guest needs by working with housekeeping, room service, and maintenance.
Oversaw concierge services to help guests get the most of stay. Followed established guidelines and procedures.
Maintained good working relationship with co-workers and management. Customer Service Representative, ASD (American School Directory, Aug 2007 May 2012, Murfreesboro, TN
Sales & scheduled school programs with school superintendents, Teachers & PTA leaders
Provided solutions, recommendations, and replacements with empathy and positive feedback.
Utilized computer systems to research and record account information. Delivered high level of service and support to customers as company ambassador. Responded to questions and followed up on customer interactions. Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences.
Monitored and resolved product and service issues promptly. Answered calls or emails from customers and assisted with special requests or resolving complaints.
Navigated multiple systems to identify source of issue. Recognized and solicited new business leads.
Communicated with clients over phone, email, and chat platforms. Met team and client performance metrics, goals, and deadlines. Answered incoming calls and assisted customers with questions. Placed outbound calls to existing members to provide additional consultation on products and services.
Implemented best practices in fostering exceptional customer care support and satisfying customers.
Engaged members in conversation to offer products and services to meet needs and goals.
De-escalated customer complaints using specialized communication techniques. Answered inbound calls to greet and assist customers with various needs and questions.
Built strong knowledge of product line to assist customers in selecting products. Used upselling and cross-selling techniques to provide solutions to customer issues. Conducted follow-up calls at customer locations.
May 1982
Handled escalated callers constructively to provide positive outcomes for members. Lead Sales Associate, Olan Mills Photography Studio, Jan 2006 Jan 2010, Nashville, TN Sales directly to customer of specific packages
Calculated sales prices and total purchases, and processed cash or credit transactions.
Maintained revenue by attracting customers with attractive sales displays. Implemented strategies to meet sales and service goals for long-term lines and short-term promotional products.
Assisted with daily inventory control procedures and coordinated month-end inventory evaluations.
Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Trained sales team members in policies, procedures, and strategies for maximizing store profits.
EDUCATION
High School Diploma, General
SR Butler Huntsville, AL
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