Chastity Gist

Summary

Creative Retail Supervisor with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. A responsive team leader combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized with good communication skills and positive attitude. Skills

Experience

Lead Clerk, 12/2020 Current

WinCo Foods Sacramento, CA

● Delivered helpful and kind customer service to guests, maintaining composure in stressful situations.

● Delegated work to employees based on shift requirements, individual strengths and unique training.

● Addressed and welcomed large volume of guests to business per day.

● Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

● Evaluated and authenticated returns, exchanges and voids.

● Replenished inventory with focus on addressing customer needs.

● Carried out duties within fast-paced retail environment.

● Monitored work environment for safety, cleanliness and organization throughout shift.

● Participated in available training courses.

● Supervised work of 25+ cashiers, including training new team members and monitoring performance.

● Conducted department walk-throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

● Worked one-on-one with employees to motivate while in busy, retail environment.

● Worked successfully with diverse group of coworkers to accomplish goals.

● Motivated and encouraged team members to communicate more openly and constructively with each other. Assistant Manager, 10/2020 12/2020

DXL Outlet Folsom, CA

● Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

● Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy.

Supervisor of Women's. Mens and Jewlery, 11/2019 11/2020 Kohls Corp. Elk Grove, CA

● Communicated daily schedule and delegated work to employees.

● Established and enforced clear goals to keep employees working collaboratively.

● Received, checked-in and stocked merchandise throughout store.

● Managed opening and closing procedures.

● Led team meetings and one-on-one coaching sessions.

● Collaborated with other managers to deliver consistent leadership across teams.

● Maintained accurate inventory data by correcting pricing discrepancies. Copy and Print Manager, 10/2019 01/2020

Staples Folsom, CA

● Monitored team progress to complete projects within deadlines, including large print jobs and rush orders. Carmichael, CA 95608

916-***-****

adz8wk@r.postjobfree.com

● Customer satisfaction

● Schedule and calendar management

● Verbal and writing communication

● Peer relationships

● Excellent communication skills

● Superb time management

● Resolution-oriented

● Compelling leadership skills

● Exceptional multi-tasker

● Oversaw POS operations and cash management to reduce errors.

● Built loyal customer base by delivering excellent service and stocking in-demand products.

● Performed opening and closing duties as part of management team, including cash management.

● Worked closely with sales associates to complete tasks.

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Delegated work to staff, setting priorities and goals.

● Treated associates with fairness and respect, providing recognition of accomplishments. General Manager, 08/2019 11/2019

Halloween City Citrus Heights, CA

● Trained over 25 employees on business principles, best practices, protocol and system usage.

● Forecasted sales, allocated resources and managed labor to improve productivity metrics .

● Hired, coached and mentored team of 25 sales representatives.

● Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

● Oversaw inventory management through cycle counts, audits and shrinkage control.

● Updated store pricing, signage and merchandising to promote specials, sales and discounts.

● Oversaw POS operations and cash management to reduce errors.

● Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

● Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

● Recruited and hired individuals demonstrating passion, dedication and added value to team.

● Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .

● Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

● Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

● Opened and closed store, set up registers and secured cash.

● Oversaw office operations and maintained store compliance.

● Complied with local, state and federal laws and established organizational standards.

● Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.

● Created, organized and maintained employee personnel files to keep sensitive data secure.

● Prepared and submitted final pay for exiting employees to comply with federal law. Foster Care Provider, 02/1994 09/2019

State of California Sacramento, CA

● Attended hearings with children to provide emotional support.

● Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.

● Secured indoor and outdoor premises to protect children under care.

● Maintained updated progress notes and case record, and documented children's progress.

● Contributed to court proceedings, including providing testimony and making recommendations. Merchandise Manager, 03/2015 02/2019

JC Pennys Citrus Heights, CA

● Monitored stock to maintain sufficient quantity of featured product.

● Followed prepared sketches and planograms to arrange consistent shelves, racks and bins.

● Verified product placements in web scheduler.

● Placed prices and descriptive signage to enhance displays and promote items.

● Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.

● Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

Sales Floor Supervisor, 03/2015 02/2019

Jc Pennys Citrus Heights, CA

● Assisted with training, development and mentoring of sales employees.

● Delegated tasks to maintain efficient workflow.

● Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system.

● Maintained high level of security and safety awareness within store to protect personnel.

● Kept calm and applied strong problem-solving and interpersonal skills to resolve conflict.

● Increased customer service feedback scores by delivering outstanding service.

● Built and maintained effective relationships with peers and upper management to drive team success.

● Processed returns and exchanges for customers to refund payments, trade items and offer store credit.

● Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Mens Department Manager, 03/2015 02/2019

JC Pennys Citrus Heights, CA

● Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

● Coordinated work schedules and distributed tasks to 18+ employees in Mens department.

● Treated associates with fairness and respect, providing recognition of accomplishments.

● Worked closely with sales associates to complete tasks.

● Enforced safety rules and other policies to protect employees and minimize company liability.

● Coached, trained and mentored new team members and manager trainees.

● Managed cash flow of store, including cashier operations, bookkeeping and security. Sales Associate, 03/2015 02/2019

JC Pennys Citrus Heights, CA

● Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

2nd Assistant Manager, 02/2004 12/2007

WinCo Foods Roseville, CA

● Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.

● Analyzed store's inventory and ordered merchandise and products to keep stock level.

● Lead by example and took responsibility for all actions drive culture of performance excellence.

● Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.

● Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.

● Distributed daily tasks to appropriate employees and checked to ensure all duties were completed within expected time frames.

● Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.

● Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

● Identified and solved complex strategy problems to drive organizational goals.

● Assessed team proficiencies, identifying and targeting areas for improvement.

● Serviced bay doors, loading ramps and dock pads, calling specialized technicians to perform repairs or maintenance when necessary.

● Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.

● Eliminated safety hazards in loading and work areas, including physical obstructions to truck access, slick or icy surfaces and precarious stacking or positioning.

● Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.

● Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight.

● Reset merchandise throughout assigned section to give shelves and racks professional appeal.

● Reviewed current planograms and end cap placements to properly merchandise items.

● Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

● Frequently communicated with vendors to determine backorder availability and future inventory.

● Verified invoices against delivered merchandise to check shipment accuracy.

● Picked up all boxes and related trash from sales floor.

● Participated in year-end inventory.

● Observed strict safety measures while stocking shelves to prevent falls and mishaps.

● Attended to incoming trucks and used forklifts to move pallets to staging areas.

● Secured products when transporting to different areas of store to prevent merchandise damage. Manager Apprentice, 01/2003 02/2004

WinCo Foods Roseville, CA

● Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

● Evaluated employee job performance and motivated staff to improve productivity.

● Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

● Frequently communicated with vendors to determine backorder availability and future inventory.

● Attended to incoming trucks and used forklifts to move pallets to staging areas.

● Observed strict safety measures while stocking shelves to prevent falls and mishaps.

● Performed within front-end team, assisting manager and co-workers with all .

● Monitored work environment for safety, cleanliness and organization throughout shift.

● Participated in available training courses to improve sales skills and product knowledge. Lead Clerk, 03/2001 01/2003

WinCo Foods Antelope, CA

● Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.

● Cleaned shelves and restocked

● Participated in available training courses to improve sales skills and product knowledge.

● Delegated work to employees based on shift requirements, individual strengths and unique training.

● Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Grocery Clerk, 04/2000 03/2001

WinCo Foods Antelope, CA

● Cleaned shelves and restocked with new inventory when products stock ran low.

● Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.

● Operated different grocery store equipment, including balers, power jacks.

● Followed all food safety and health code standards.

● Observed strict safety measures while stocking shelves to prevent falls and mishaps. Cashier, 09/1999 04/2000

WinCo Foods Antelope, CA

● Operated cash register, collected payments and provided accurate change.

● Processed all sales transactions accurately and promptly to prevent long customer wait times. Education and Training

06/1999 Winterstein Adult School Sacramento, CA

High School Diploma

American River College Sacramento, CA

Some College (No Degree)Business Management

Business and character references

Mike Duarte store

Alex

Josh

Jeremiah

Kasey wheeler

Chun tavern

Victoria

David

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