Tejas Iyer

Email: adz8wc@r.postjobfree.com Phone: +1-980-***-****) LinkedIn: https://www.linkedin.com/in/tej-iyer/

PROFILE SUMMARY:

Overall, 14 years of experience in SDLC, program and product management in the multi-domain environment. Reputation as a highly collaborative strategic partner focused on understanding client needs while bridging gap between business and technology.

Successful in implementing strategies and processes thereby improving the overall implementation of Product and projects, DevOps, Support, and client services by 85% and reduced system defects by 82%

Instituted program management strategies resulting in 75% improvement in delivering and implementing Agile projects with budget of over $7-9 Million in size.

Established successful client service relations and achieved 98% reference able client satisfaction.

Facilitated and successfully achieved SOC 2 certification in three months of initiation.

Architected the infrastructure setup for 100% uptime of the production environments thereby achieving 98% client satisfaction.

Successfully conducted a data center migration (from Azure to AWS) thereby annual cost saving of over $70 thousand.

Spearheaded market research and competitive analysis activities resulting in introducing new product features that helped generate over 3-million-dollar revenue.

Strong working knowledge on data integration, analysis, visualization, predictive analysis and integrating with PACS systems (at Veterans health), Radiology, EHR and EMR systems.

Increased revenue by 15% by analyzing the entire client base, renegotiating less profitable accounts, and the streamlining processes.

TECHNICAL SKILLS:

Knowledge of SaaS, Cloud based system (AWS, Azure)

Business Intelligence, Data integration, analysis and visualization, predictive analysis

Knowledge of Restful APIs, Python, C++, C#, Drools rule engine, Snowflake, Camunda BPM

Hands on experience on Oracle, SQL Server, Power BI

Knowledge of Jira, Confluence, Splunk and Git-Hub

MS Project, Smart sheet, MS Visio, Office 365, Google Suite, Teams

Extensive knowledge in Project Management & Compliance/Security audits (SOC2)

In-depth knowledge of Scaled Agile/ Waterfall Methodologies, Lean Six Sigma and SDLC methodologies.

Knowledge of HIPAA, Privacy policy, PCI, GDPR, NIST standards, EHR, EMR, HL7, CCDA, FHIR API

Thorough understanding on PMBOK and processes per PMI guidelines

PROFESSIONAL EXPERIENCE:

EPSoft Technologies Inc (Employer) Nov 2020 - Current

https://www.epsoftinc.com

Program management- Consultant

Managing IT project through all phases of the project management life cycle (PMLC), from initiation, requirement, planning to closure.

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Managing multiple projects with a budget of over $1 million.

Coordinated the change with all external/third party vendors and customers.

Monitored and Mitigated project risks and scope creep to reduce risks to overall project.

Defined communication channels with a cross-functional team to determine tooling needs and requirements.

Works independently in a senior/ lead role on all aspects of diverse research, analysis, design, support, and development of business solutions.

Client: Health Care Service Corporation (HCSC)

Designation: Sr. Project Manager April 2023 to Current

Responsibilities:

Accountable for managing multiple projects over $8 Million in size and scope, preferably using Agile or Iterative life cycles.

Created and managed project schedules per contract to ensure deliverables are on time and as per quality standards.

Provided status report regarding project milestones, deliverable, dependencies, risks and issues, communicating to client and executive leadership.

Led a matrix, multi-cultural teams, cross functional product team to manage changes to technical and business requirements and project schedule.

Coordinating with Oracle ORMB team(vendor) to mitigate risks to scope, schedule and budget.

Client: SunLife - DentaQuest

Designation: Sr. Project Manager – (Integration) Nov 2022 to April, 2023

Responsibilities:

Accountable for managing post-acquisition projects over $12 Million in size and scope, preferably using Agile or Iterative life cycles.

Day to day interaction with executive leadership to realign the priorities based on the multi-year roadmap.

Coordination with Vendors/third parties for weekly status check and reporting the status to the stakeholders.

Coordination with Procurement and vendor management team for vendor evaluation based on the cost and overall program budget.

Presenting budget forecast and resource requirements every two weeks to the PMO

Participated in weekly meeting with the project managers and scrum team to review project technical design discussions, Kanban boards, to compile the user stories, prioritize them and helped determine the overall budget/capacity and come up with the sprint release plan.

Client: Health Care Service Corporation (HCSC)

Designation: Sr. Project Manager June 2022 to Oct 2022

Responsibilities:

Accountable for managing multiple projects over $8 Million in size and scope, preferably using Agile or Iterative life cycles.

Created and managed project schedules per contract to ensure deliverables are on time and as per quality standards.

Provided status report regarding project milestones, deliverable, dependencies, risks and issues, communicating to client and executive leadership.

Led a matrix, multi-cultural teams, cross functional product team to manage changes to technical and business requirements and project schedule.

Coordinating with Oracle ORMB team(vendor) to mitigate risks to scope, schedule and budget.

Blue cross blue shield of Michigan July 2021- Aug 2022

Program management- Consultant

https://m.bcbsm.com/

Responsibilities:

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Managing multiple projects with a budget of over $8 million

Coordinated the change with all external/third party vendors and customers.

Monitored and Mitigated project risks and scope creep to reduce risks to overall project.

Managing IT project through all phases of the project management life cycle (PMLC), from initiation, requirement, planning to closure

Health level Inc April2019 - December2020

Sr. Program Manager

www.Healthlevel.com

Responsibilities:

Created and reviewed process and quality documents per PMI guidelines for conducting audits and collecting metric data per process.

Accountable for managing multiple projects over $4-5 Million in size and scope, preferably using Agile or Iterative life cycles.

Prepare and review work orders/SOW based on the MSA structure to understand the commitments.

Created and managed project schedules per contract to ensure deliverables are on time and as per quality standards.

Managed program changes from inception to successful implementation resulting in an improvement in customer satisfaction of 15% and an increase in annual retention of 11%

Led a matrix, multi-cultural teams, cross functional product team to manage changes to technical and business requirements and project schedule.

Participated in weekly meeting with the project managers and scrum team to review project technical design discussions, Kanban boards, to compile the user stories, prioritize them and helped determine the overall budget/capacity and come up with the sprint release plan.

Worked with Project manager to develop project charter, review project schedules, project risks, RAID logs, status reports, deployment plan, project budget, project estimates, forecasts, identifying stakeholders and resource allocation.

Provided training, governance, coached, mentored project team members on various process improvement methods to drive efficiency and encouraged transparency within the project teams.

Provided status report regarding project milestones, deliverable, dependencies, risks and issues, communicating to client and executive leadership.

Delivered a clear, internal project plan detailing requirements, scope, dependencies, and execution planning for migration from Azure east coast data center to AWS.

Directed migration services, including overseeing automated inventory, power, requirements, rack elevations, application inventories, hardware / software interdependencies, and end-to-end planning for moving clients.

Conducted and verified the inventory of all physical and virtual hardware, network, storage, equipment - including identifying dependencies and necessary actions to prevent production outages.

Coordinated the change with all external vendors and customers to whitelist a new external IP and set up testing to ensure readiness.

Participated in the weekly change control board meeting and assisted Program/project manager to get approval on identified changes as part of the change management process.

Texture Health September 2018 – April 2019

Project Manager

www.texturehealth.com

Responsibilities:

Partnered with Directors, VP and Advisers to identify, review and update respective project pipelines and advise on business process optimization opportunities.

Managed requirements, milestone, and deliverable expectations in 2 large-scale client projects implementing care management software solutions.

Created and documented project plans, with associated critical path analysis, work breakdown structures, and timelines

Worked closely with Scrum team to oversee daily progress and communication on multiple projects.

Coordinated with subject matter experts, Implementation Specialist and Business Analyst, development, and quality team to define the overall scope.

Provided status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating to client and internal leadership.

Managing and planning data center migration from AWS to Azure

Established and managed documentation process as per SOC2 audit guidelines

Managed all aspects of risk assessment and internal audit plan development.

Coordinated audit interviews, synthesized results, facilitated team discussions regarding identified risks and related proposed audit scopes, and prepared final audit plan for Audit Committee approval.

Executed completion of the SOC2 Audit Plan, measured by planned monthly report issuance, to within 95% of the Audit Committee approved plan.

Conducting JAD sessions, process mapping and decomposing Epics into features and technical stories

Led cross-functional project team to achieve end to end lifecycle implementations with a budget over quarter million dollars.

Ze Omega Inc, TX April 2009-July 2018

Healthcare - Project Manager Implementation

www.zeomega.com

Responsibilities:

Supervised a project team of +18 members with a budget of over $8 million to implement Population Health Management solution at large health plans clients.

Created and managed project schedules per customer specification to ensure deliverables are on time, preferably using Agile or Iterative life cycles (Scrum, Kanban boards etc.)

Liaised with subject matter experts, Implementation specialist, Business Analyst, and product team to manage changes to technical and business requirements and project schedule.

Monitored and Mitigated project risks and scope creep to reduce risks to overall project.

Defined communication channels with a cross-functional team to determine tooling needs and requirements.

Coordinated change requests and attended weekly CCB (change control board) reviews with the local Delivery team.

Managed and maintained project artifacts such as project schedules, RAID logs, meeting minutes, status presentations, project updates and UAT/ Production deployment plans per the PMO processes.

Practiced, mentored, and encouraged transparency within the project teams to ensure common consensus, thereby facilitating the internal resolution of team conflicts.

Planned and managed the multimillion-dollar migration project for a large health plan reaching 95% of milestones within 10% of schedule variance.

Submitting change request in Salesforce for financial tracking

Coordinating with Salesforce team for integration to the patient history

Coordinated with account management/Commercial development team to understand the client’s issues and escalations.

Coached, motivated and mentored team members to ensure the highest quality of work.

ADDITIONAL PROFESSIONAL EXPERIENCE:

Automated Workflow, Ltd – BPM/ECM January 2008-March 2009

Project Manager

Extentia Information Technology, Ltd December 2006-December 2007

Project Coordinator

Oman National Transport LLC, OMAN (Ministry of Transportation) March 2006-November 2006

Computer Officer

W.J. Towell Computer Services, OMAN January 2003-February 2006

Programmer/Implementation Specialist (FMCG Retail (POS), Mobility Solution

Indus Software, Ltd, Pune, INDIA June 1999-December 2002

Team Lead/Software Analyst

EDUCATIONAL DETAILS:

Masters in business administration – 2000 in Institute of Management Education, Pune, India

Bachelor of Commerce – 1997 in University of Pune

CERTIFICATIONS:

SAFe Agilist 5.0 – 2021- Scaled Agile Inc

Certification in Leadership and Strategic Planning – 2020 - Wharton

Professional Scrum Master – 2019 - Scrum.org

ITIL V4 – 2019 - Axelos

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