Senior Manager Guest Experience
Resume:
George Sarantis
Mesa, AZ *****
********@*****.***
Work Experience
Senior Manager
Oregano’s - Mesa, AZ
June 2021 to Present
Annual Sales Volume: $5.7 MM
· Hired in as Senior Manager.
· Food Cost target 21% maintained via proper portioning and recipe control.
· Labor Cost target 20% maintained via sales forecasting and scheduling.
· Supervise team of 115, responsible for hiring and training.
· Increased Sales via coaching team to work upsell and create better guest experience.
· Mentored multiple team members into management.
· Established reputation for bringing team up to company standards.
· Working towards 100% team obtaining Food Service Card.
(Reason for looking: Recruited by P&A, loves the opportunity Famous Dave’s presents.) Senior Manager
California Pizza Kitchen - Tempe, AZ
December 2019 to May 2021
Annual Sales Volume: $2.5 MM
· Hired in as Senior Manager.
· Supervise team of 50, responsible for hiring, training, and coaching.
· Labor Cost target maintained at 18% via cross-training and proper scheduling.
· Liquor Cost target 19% maintained via proper pour and adherence to recipes.
(Reason for leaving: COVID and bankruptcy restructure led to exiting from company.) Manager
Chili’s - Mesa, AZ
April 2018 to November 2019
Annual Sales Volume: $3.5 MM
· Mentored multiple team members.
· Responsible for 35 team members.
· Maintained Liquor Cost well below target via proper inventory and proper pours.
(Reason for leaving: Recruited to CPK for GM opportunity.) Manager
SSP America - Phoenix, AZ
June 2017 to April 2018
Annual Sales Volume: $8.5 MM
· Hired in as Manager utilized at Humble Pie and Matt’s Big Breakfast.
· Established reputation to successfully navigate unionized team via creation of team environment.
(Reason for leaving: Airport environment was difficult and not the right fit, gave notice.) Senior General Manager Annual Sales
Buca Di Beppo - Mesa, AZ
February 2008 to May 2017
Volume: $2.5 MM
· Hired in as Manager. Promoted to Senior GM in 2011.
· Increased Sales each via coaching team to upsell, bring team up to company standards.
(Reason for leaving: After corporate ownership changed, all benefits and increases ceased, put in notice.) Education
Associate in Hotel and Restaurant Management
Northeastern University - Chicago, IL
High school diploma or GED
Skills
• Budgeting
• Forecasting
• Strategic Planning
• Recruiting
• Supply Chain
• Upselling
• Mentoring
• Pricing
• Change Management
• Management
• Profit & Loss
• Team Management
• Restaurant Management
• Customer service
• Labor Cost Analysis
• Project Management
• Performance Management
• Supervising experience
• Restaurant experience
• Financial management
• Windows
• Bilingual
• Leadership
• Kitchen experience
• Computer skills
• Serving
• Sanitation
• Sales
• Communication skills
• Time management
• Microsoft Office
• Organizational skills
• Employment & labor law
Certifications and Licenses
Food Handler Certification
360 training
OLCC Service Permit
TABC Certified
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