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Senior Manager Guest Experience

Location:
Mesa, AZ
Salary:
66000
Posted:
October 08, 2023

Contact this candidate

Resume:

George Sarantis

Mesa, AZ *****

adz8vy@r.postjobfree.com

+1-602-***-****

Work Experience

Senior Manager

Oregano’s - Mesa, AZ

June 2021 to Present

Annual Sales Volume: $5.7 MM

· Hired in as Senior Manager.

· Food Cost target 21% maintained via proper portioning and recipe control.

· Labor Cost target 20% maintained via sales forecasting and scheduling.

· Supervise team of 115, responsible for hiring and training.

· Increased Sales via coaching team to work upsell and create better guest experience.

· Mentored multiple team members into management.

· Established reputation for bringing team up to company standards.

· Working towards 100% team obtaining Food Service Card.

(Reason for looking: Recruited by P&A, loves the opportunity Famous Dave’s presents.) Senior Manager

California Pizza Kitchen - Tempe, AZ

December 2019 to May 2021

Annual Sales Volume: $2.5 MM

· Hired in as Senior Manager.

· Supervise team of 50, responsible for hiring, training, and coaching.

· Labor Cost target maintained at 18% via cross-training and proper scheduling.

· Liquor Cost target 19% maintained via proper pour and adherence to recipes.

(Reason for leaving: COVID and bankruptcy restructure led to exiting from company.) Manager

Chili’s - Mesa, AZ

April 2018 to November 2019

Annual Sales Volume: $3.5 MM

· Mentored multiple team members.

· Responsible for 35 team members.

· Maintained Liquor Cost well below target via proper inventory and proper pours.

(Reason for leaving: Recruited to CPK for GM opportunity.) Manager

SSP America - Phoenix, AZ

June 2017 to April 2018

Annual Sales Volume: $8.5 MM

· Hired in as Manager utilized at Humble Pie and Matt’s Big Breakfast.

· Established reputation to successfully navigate unionized team via creation of team environment.

(Reason for leaving: Airport environment was difficult and not the right fit, gave notice.) Senior General Manager Annual Sales

Buca Di Beppo - Mesa, AZ

February 2008 to May 2017

Volume: $2.5 MM

· Hired in as Manager. Promoted to Senior GM in 2011.

· Increased Sales each via coaching team to upsell, bring team up to company standards.

(Reason for leaving: After corporate ownership changed, all benefits and increases ceased, put in notice.) Education

Associate in Hotel and Restaurant Management

Northeastern University - Chicago, IL

High school diploma or GED

Skills

• Budgeting

• Forecasting

• Strategic Planning

• Recruiting

• Supply Chain

• Upselling

• Mentoring

• Pricing

• Change Management

• Management

• Profit & Loss

• Team Management

• Restaurant Management

• Customer service

• Labor Cost Analysis

• Project Management

• Performance Management

• Supervising experience

• Restaurant experience

• Financial management

• Windows

• Bilingual

• Leadership

• Kitchen experience

• Computer skills

• Serving

• Sanitation

• Sales

• Communication skills

• Time management

• Microsoft Office

• Organizational skills

• Employment & labor law

Certifications and Licenses

Food Handler Certification

360 training

OLCC Service Permit

TABC Certified



Contact this candidate