RIYA VERMA

Scarborough, ON M*P *A* 437-***-**** adz8vk@r.postjobfree.com

Customer Service Representative with over 1.5+ years of experience in telephonic customer service, including sales,tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. KEY SKILLS

● Empathy

● Problem Solving

● Communication

● Active listening

● Patience

● Team player

● Microsoft Office (Word, Excel, Outlook,

PowerPoint)

● Client relationship

● Computer Skills

● Decision-making

● Attention to detail

● Verbal and written communication

● Customer service

● Critical thinking

● Accuracy

● Interpersonal skills

● Organization skills

● Customer inquiries

● Time management

● Multitasking

● Multilingual in Punjabi, Hindi, and English

PROFESSIONAL EXPERIENCE

Customer Support Representative March 2023 – August 2023 Shawarma Empire

● Communicated effectively with customers, colleagues, and manager, using clear and polite language to ensure a positive customer experience.

● Handled multiple tasks with fast turnaround times in high-pressure situations, including efficiently resolving customer inquiries and needs within 24 hours.

● Processed cash and debit card transactions issued receipts and provided change accurately and efficiently while completing daily financial transactions for 100+ customers.

● Monitored and restocked inventory levels, ordered supplies, and maintained a clean and organized work environment.

● Recommended and promoted additional products and services to customers, resulting in increased sales and revenue.

Customer Support Representative July 2021 – August 2022 Wedding Asia Telecommunication Department

● Manage large amounts of incoming phone calls

● Generate sales leads

● Identify and assess customers’ needs to achieve satisfaction

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Provide accurate, valid and complete information by using the right methods/tools

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

● Keep records of customer interactions, process customer accounts and file documents

● Follow communication procedures, guidelines and policies

● Take the extra mile to engage customers

LICENSES

● Private Security & Investigative Services in the class of a Security Guard. (Exp - 08 April,24)

● First Aid CPR- (05 November, 25)

EDUCATION

International Business

Management- Logistics System

2022-Present Ace Acumen Academy

Bachelor of Business

Administration

2018 – 2021 Panjab University

Senior Secondary 2016 – 2018 CBSE Board

Secondary 2014 – 2016 CBSE Board

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