GUNEET KAUR

Bedford, NS I 902-***-**** I adz8uu@r.postjobfree.com

Summary

Highly skilled business support professional with strong experience in Accounts payable, order management, reporting, viz. MH Medicare, Aramark Canada and Amazon, US actively working towards CPA designation.

Skills

Payment processing

Microsoft suite

Account management

Reporting

Time management

Critical Thinking

Experience

Finance Coordinator I Davis Pier Consulting, Halifax NS Feb 2023- Till Date

Preparing bi-weekly payment summary by extracting AP listings, sending remittance to vendors, and applying payments in QuickBooks.

Preparing expense budget report and forecasting.

Prepare invoices and post AR along with dealing with clients on day- to – day basis.

Helping director of finance in preparing financial statements and tax filing.

Handling full cycle accounting for clients

Preparing monthly visa and bank reconciliation and posting them in business central.

Sending payments to the vendor through bank and handling employee expenses.

Junior Accountant I Resolute Health Corp, Bedford NS Feb 2022- Feb 2023

Preparing bi-weekly payment summary by extracting AP listings for 12 companies under Resolute Health Corp, sending remittance to vendors, and applying payments in business central and QuickBooks.

Handling full cycle accounting for clients

Preparing monthly visa and bank reconciliation and posting them in business central.

Handling cheque cut for the vendors weekly and sending them to the vendors.

Sending payments to the vendor through bank and handling employee expenses.

Finance Coordinator I Aramark (Dal Food Services), Halifax NS Aug 2021- Feb 2022

Managed invoices in E4W for different location and retail outlets.

Prepared Weekly, Quarterly and Yearly inventory cost variance, purchase summary and inventory count.

Reported weekly sales for the retail outlets for royalties to the client like Starbucks and Second cup.

Recorded the daily cash sales, TJV and creating catering invoices in GFF.

Printing production sheets and recording them weekly for all the dining halls for Dalhousie university through Prima.

Added new vendors and employees in the system.

Handled customer service for Dalhousie food services.

Managed petty cash.

Hiring, terminating, and promoting hourly employees and managed their payroll in HCMS.

Customer Care Specialist I HGS, Halifax NS May 2020- Feb 2021

Managed billing escalations including cancellation reasons relating to pricing, sales escalations including requests for downgrades and add-ons.

Provided a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.

Maintained an extensive understanding of all company policies and procedures.

Took inbound calls for promotions, special pricing; actively convert cancellation calls into saves, and be able to redirect inbound customer service, sales or billing calls as needed.

Up sell products and services to generate additional revenue for the company.

Generated win back opportunities through ticket queues escalated from Billing, Tech Support, and Sales.

Resolution Specialist I Amazon, Seattle- USA Dec. 2018- August 2019

Collaborated with teammates to provide thorough, accurate, and timely resolutions and support for customers.

Provided effective written and verbal communication with our company members.

Applied critical thinking and problem-solving skills to research, troubleshoot, and provide solutions for issues of varying complexity to create a successful customer experience.

Appropriately and effectively used resources to find and validate answers and resolve and document issues.

Developed in-depth product knowledge and sharing it with customers.

Building and maintaining positive long-term business relationships with account decision makers through face-to-face, telephone and/or electronic communications.

Partnered with multiple departments including sales, product development, and finance for improving the process.

Assisted with internal projects and align with other departments to achieve company-wide goals.

Business Assistant I MH Medicare, Delhi- India Dec. 2008- Jan. 2017

Managing Accounts Payable, banking, payments and invoicing.

Posting purchase orders and warehouse receipts.

Performed a variety of complex administrative functions for all levels of management including external business partners.

Made payroll adjustments and timekeeping systems.

Helped in recruiting process by taking phone screens, payroll and on boarding.

Managed multiple schedules of key leaders made travel arrangements for the top executives of the company.

Coordinated meetings and events, personnel operations, and facility operations.

Managed procurement of goods and services including computer equipment, office supplies, reference materials, and vendor relationships.

Served as the department/group contact, and completed special projects as assigned.

Supported team needs with move, such as equipment and other needs.

Process Trainer I Allsec technologies, Delhi -India Sep. 2006- Nov. 2008

Mapped out annual training plans for the teams.

Scheduled and organized training with the internal teams.

Gathered feedback from trainers and trainees after each session and keeping record of the feedback.

Generated daily, weekly and monthly reports for the team using Excel and PowerPoint.

Conducted organization-wide training needs assessment and identified skills or knowledge gaps that need to be addressed.

Handled large team and recruiting suitable candidates for inbound calls.

Multitasked between escalated calls, clients and dealers.

Pitched the product to the customers to generate sales.

EDUCATIONAL QUALIFICATION

Post Bach diploma in Business Management I Cape Breton University 2019-2021

MBA Finance I Sikkim Manipal University, India 2011-2013

Bachelor of commerce I Punjab University, India 2006-2009

CPA I Enrolled 2022-Present

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