Customer Service Front Desk

KeAnna Walton

901-***-**** ******.********@*****.*** Memphis, TN 38016

SUMMARY

Expert Dave and Busters experienced in customer service, money handling and accurate recordkeeping. Manages time well to meet needs of high volume of customers. Works great with team members to coordinate front desk and guest services operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Payment Processing

Payment Collection

Problem-Solving

Decision Making

Teamwork and Collaboration

Problem Solving

Customer Service

Phone and Email Etiquette

Supply and Materials Oversight

Data Entry

Team Building

EXPERIENCE

Front Desk/Hostess, Dave & Buster's, October 2021-Current

Cordova, TN

Organized and cleaned lobby and common areas during shift.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Signed for packages, recorded deliveries and distributed to personnel.

Assisted staff and executives with special projects.

Lifeguard, City of Memphis Public Works Division, April 2017-October 2021

Memphis, TN

Watched over swimmers to respond quickly to distress situations.

Maintained neat and clean pool area and clean water.

Monitored behaviors for safety violations and took steps to prevent further violations.

Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.

Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.

Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.

Cleaned, brushed and vacuumed pool to keep clean.

EDUCATION AND TRAINING

High School Diploma

Germantown High School, Germantown TN May 2020

Some College (No Degree)

Southwest Community College, Memphis, TN

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