Deborah Bennett TS-C – Surgical Technologist

Waldorf, MD 20603 240-***-**** adz8sv@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated individual with a rich background encompassing over 25 years of invaluable medical experience, embarking on an inspiring career transition from the front office to the operating room. My enduring commitment to expanding medical knowledge, combined with an array of transferable skills including effective teamwork, adept management, clear communication, meticulous organization, and unwavering adaptability, positions me to seamlessly integrate into the operating room environment. As a dedicated member of the life-saving surgical team, I am eager to contribute my expertise and enthusiasm to optimize patient outcomes and foster a culture of excellence in healthcare.

PROFESSIONAL SKILLS

Understand basic human anatomy and utilize medical terminology to effectively communicate in a healthcare facility

Maintain sterile operative fields

Maintain inventory of medical supplies or equipment

Assist healthcare practitioners during surgery

Prepare biological specimens for laboratory analysis

Monitor patient conditions during treatments, procedures, or activities

Sterilize medical equipment and instruments

EDUCATION

MedCerts Livonia, MI Jul 2022 – Nov 2022

Surgical Technologist Program: NCCT – TS-C Certified

Georgetown School of Arts & Sciences, Ltd. Washington, DC Sept 1985 – Jun 1987

Surgical Technician Program

PROFESSIONAL EXPERIENCE

The Glaucoma Center Bowie, MD Jul 2019 – Jul 2023

Front Office Supervisor/Manger

Oversaw all front office operations and led a team of six staff members

Interviewed, hired, and trained front office personnel to ensure a proficient team

Prioritized quality customer service by personally greeting and assisting patients both in person and over the phone.

Managed initial patient and clinic flow for efficient operations

Efficiently managed electronic fax processes and scheduled patient appointments, including routine, regular, and follow-up visits

Maintained adequate front office coverage and managed workload distribution

Implemented no-show and follow-up procedures to enhance patient engagement

Recorded prescription refills and messages in patient electronic healthcare records

Collaborated with a wide range of information for peer-to-peer and doctor-to-patient communication

Provided effective training to staff on communicating with physicians when they called into the office

Resolved conflicts tactfully and handled disciplinary actions when necessary

Conducted onboarding processes and facilitated HIPAA training for staff and new employees

Assisted non-hearing patients and facilitated ASL translations (Note: I do not translate)

Conducted annual performance evaluations for team members

Reconciled cash transactions and ensured accurate data entry of patient accounts and follow-up exams

Managed scheduling for laser ocular surgery

Recovery Centers of America Waldorf, MD Feb 2017 – Jun 2019

Receptionist

Greeted and welcomed incoming patients and their families, initiating the in-processing phase of treatment

Managed telephone inquiries and provided information or routed calls to the appropriate personnel

Effectively handled incoming packages and ensured their proper distribution

Coordinated meeting times for all conferences and rooms, ensuring smooth scheduling and efficient use of resources

Facilitated the coordination of campus visitors, including families and engineering professionals, to enhance their overall experience

University of Maryland Medical Systems LaPlata, MD Mar 2016 – Oct 2017

Front Desk Lead/Supervisor

Managed the front office team to ensure efficient front desk operations and streamlined patient flow in accordance with company protocols

Conducted data entry tasks accurately and efficiently

Performed insurance verifications and assessed eligibility for patients

Scheduled appointments and maintained the appointment calendar

Utilized Electronic Medical Records (EMR) systems effectively

Facilitated communication with non-English-speaking individuals through a dual phone system

Conducted end-of-day reconciliations to ensure accurate financial records

Took appropriate disciplinary actions when necessary to maintain a cohesive and productive team environment

Radiology Imaging Associates Clinton, MD Nov 2013 – Feb 2016

Patient Services Supervisor

Supervised a team of thirteen employees across three different suites, ensuring smooth operations and efficient teamwork

Conducted data entry tasks accurately and efficiently

Led the full employee life cycle, including interviewing, hiring, and training

Performed performance evaluations and implemented disciplinary actions when necessary

Successfully resolved conflicts within the team to maintain a positive work environment

Monitored and addressed HIPAA infractions while actively seeking opportunities for improvement

Conducted insurance verifications and assessed patient eligibility, contributing to efficient billing and reimbursement processes

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