Resume

Sheila Haynes-Vest

Clerical, Biller, Customer Service, Medical Field

Foley, AL 36535

adz8rl@r.postjobfree.com - 251-***-****

Manager Patient Accounts, 10 yrs 5 mos.,

Clerical/Biller, 15 yrs 11 mos, Medical Coder, Biller, and Reviewer 12 yrs, Business Office Agent, 9 yrs.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Directv Inc - Huntsville, AL - February 2006 to June 2006 Arranged for repair and replacement of defective

items covered by warranty.

• Notified customers when service was completed and accepted payments.

• Assisted customers to select and purchase specified merchandise.

• Successfully handled customer complaints or requests for billing or services

• Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.

Data Entry, Gps Tracking, Extended Service

Western Trucking Inc - Priceville, AL - January 2005 to February 2006 Executed daily operations of locations of orders being delivered or scheduling them.

• Recorded information, such as name, address, article to be repaired and service to be rendered.

• Prepared work orders and distributed them to service crew.

• Scheduled service calls and dispatched service crew. Unit Clerk

Dameron Hospital - Stockton, CA - May 1992 to September 2001 Retrieving medical records for patients, if they had been there before. Assisting doctors, and nurses, along with other staff through out the hospital. Assisting with dispatching, admitting to emergency room, following and ordering that the doctors and nurses needed to be done for each patient. Also, assisted doctors, nurses, EMT's, etc, with patients and being sure that all had correct information was given to each department, and all staff necessary. Worked at times and both unit clerk and nurses aid, whenever needed. Data Entry, Biller, Customer Service

BTI Trucking Inc - Stockton, CA - June 1999 to April 2001 Received, recorded and distributed work orders to service crews upon customers' requests for service on utilities purchased from utility company.

• Executed daily operations of reports of all activity for daily, weekiy, and monthly.

• Recorded information, such as name, address, article to be repaired and service to be rendered.

• Prepared work orders and distributed them to service crew.

• Scheduled service calls and dispatched service crew. Desk Manager

Ramada Inn - Stockton, CA - November 1998 to May 1999 Contacted representatives of government, business

associations and social groups to solicit business for hotels, motels, and resorts.

• Executed daily operations of Scheduling,

reports, sales, being sure that guest requests were as requested and continue follow up also with guests that they were satisfied.

• Reviewed information on sales meetings, conventions, training classes, overnight travel and other functions held by organization members to select prospective customers for hotel services.

• Verified reservations by letter, drew up contract and obtained signatures.

• Conferred with customers and hotel department heads to plan function details such as space requirements, publicity, time schedule, food service and decorations. Reservations, Sales, Guest Services

Marriott Corp - Huntsville, AL - January 1997 to September 1998 Contacted representatives of government, business

associations and social groups to solicit business for hotels, motels, and resorts.

• Executed daily operations of guest requests, and needs.

• Reviewed information on sales meetings, conventions, training classes, overnight travel and other functions held by organization members to select prospective customers for hotel services.

• Wrote, designed and produced contracts for all

functions in direct contact and assisting sales

department with guests contracts. Also doing follow up during events that guests were satisfied and enjoying their time with us. Being available to see that all went accordingly to contracts and satisfaction.

Specialist Clerk

San Joaquin General Hospital - French Camp, CA - May 1989 to July 1994 Records, updating all staffing hours, for all patients, levels of care for each patient that provided information for city, county, and state funding. Inpatient and outpatient billing, updating medical records, electronic and manual billing, and collections from both or either insurance or patients. EDUCATION

Certificate in Business

Tennessee Valley College - Decatur, AL

1985

Business Management, and Psychology

John C. Calhoun College Decatur - Decatur, AL

1975 to 1977

Diploma

Morgan County High School - Hartselle, AL

1975

SKILLS

MS office,data entry,word perfect,billing,file updates, customer service, medical coding; inpt,outpt,medical record,electronic and manual billing,coding,assist medical reviews,work well with others. willing to learn or to teach and share my knowledge or experience (10+ years) CERTIFICATIONS/LICENSES

Medical Billing and Coding

While living in CA, I went to work at billing office, for anesthesiologists,and pathologists. Also worked in billing for emergency room doctors,and medical record reviews. I worked in one or two, most of the time,at the same time. I was also Specialist Clerk for County of San Joaquin Hospital and teaching hospital. There I, was taught to be Specialist Clerk, also for state of CA. Which in turn, funded the hospital and the trauma center from the city, county, and the state. I, supervised billing office for emergency room doctors, reviewed all records, from emergency room to see that they were completed by both doctors, and all other staff, involved with patients of the emergency room.

ADDITIONAL INFORMATION

Experienced in Hospitality, from reservations, group contracts, gov't contracts, front desk, night audit, and manager on duty. Performed as, assistant to builders, contractors, management, and owners, of several hotel corporations. Training, and assisting with hiring staff. A couple of total remodels, inside and out of hotels. Property management, billing, customer service, handling all monies for property, work orders, maintaining occupancy of property. The property also went through a complete remodel inside and out, and some rebuilding for the property.

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