EMILY CROSSLEY

Richmond VA • 804-***-****

adz8q4@r.postjobfree.com

VCU Health – Administrative Assistant

September 2022 – present

• Organize, and schedule appointments

• Plan meetings and take detailed minutes

• Write and distribute correspondence, memos, letters, faxes, and forms

• Submit expense reports

• Liaise with executive and senior administrators to handle, requests and queries from senior managers

Ortho Virginia Billing (work from home)

January 6, 2022 – September 2022

• Answer a multiple phone line system

• Explain/ breakdown charges for patients

• Take payments

• Maintain accounts and make follow up calls as needed

Bon Secours Mercy Health Unit Secretary

January 2020 – March 2022

• Answer a multiple phone line system

• Meets, greets and directs all patients, families, visitors and health care team members

• Responds appropriately and timely to patient requests

• Conceive general medical knowledge/terminology

• Performs other duties as assigned, to promote efficient functioning of the unit as evidenced by supervisor observation

Receptionist/Medical Front Office

March 2019 – December 2019

• Answer a multiple phone line system

• Pull insurances and explain coverage

• Scheduling appointments

• Take co-payments

• Conceive general medical knowledge/terminology

America Remembers - Member Relations

September 2018 – March 2019

• Answer phone calls from multiple phone lines

• Provide clients with information about products

• Enter data into computer system

• Filing documents

EDUCATION CERTIFICATIONS

• General Studies

John Tyler CC • Certified Notary

• Diploma / 2013

Monacan High School

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